Operations Management, 11e (Heizer/Render)
Supplement 5 Sustainability in the Supply Chain
Section 1 Corporate Social Responsibility
1) Meeting the needs of the present without compromising the ability of future generations to meet their
needs is known as corporate social responsibility.
2) Internet-based technologies today allow consumers, communities, public interest groups, and
regulators to be well informed about an organization’s performance.
3) What does CSR stand for?
A) consumer sustainability requirements
B) critical sustainability ratio
C) corporate social responsibility
D) corporate sustainability record
E) corporate society ratio
4) Corporate social responsibility involves managerial decision making that considers what three
impacts?
A) environmental, legal, and financial
B) environmental, legal, and societal
C) educational, environmental, and societal
D) societal, legal, and financial
E) environmental, societal, and financial
5) Companies that practice ________ introduce policies that consider environmental, societal, and
financial impacts in their decision making.
6) ________ technologies today allow consumers, communities, public interest groups, and regulators to
be well informed about an organization’s performance.
7) Corporate social responsibility involves managerial decision making that considers what three
impacts?
Section 2 Sustainability
1) Managerial decision making that considers environmental, societal, and financial impacts is known as
sustainability.
2) Sustainability is often associated with corporate social responsibility.
3) Those resources held in the common are often misallocated.
4) Firms that do not consider the impact of their decisions on all of their stakeholders see reduced sales
and profits.
5) A measure of the total greenhouse gas emissions caused directly or indirectly by an organization, a
product, an event, or a person is the nitrogen footprint.
6) Economic sustainability means appropriately allocating scarce resources to make a profit.
7) Social and environmental sustainability do not exist without economic sustainability.
8) What refers to meeting the needs of the present without compromising the ability of future generations
to meet their needs?
A) corporate social responsibility
B) economic sustainability
C) carbon footprint
D) sustainability
E) closed-loop supply chains
9) What refers to looking at a product’s life from design to disposal, including all the resources required?
A) the commons
B) a systems view
C) the triple bottom line
D) DD analysis
E) carbon footprint
10) Resources held by the public are also said to be held in what?
A) escrow
B) the system
C) contempt
D) perpetuity
E) the common
11) One way to think of sustainability is to consider the systems necessary to support the triple bottom
line of the three Ps, which are:
A) price, promotion, and product.
B) people, places, and products.
C) people, planet, and profit.
D) price, promotion, and profit.
E) people, pollution, and profit.
12) Companies can improve the triple bottom line with sustainability by minimizing what four things?
A) raw material, energy, water, and waste
B) raw material, transport, manufacture, and disposal
C) people, planet, profit, and pollution
D) pollution, carbon footprint, profit, and people
E) lawsuits, advertisements, coupons, and layoffs
13) What is a measure of total greenhouse gas emissions caused directly or indirectly by an organization,
a product, an event, or a person?
A) radioactive decay
B) nitrogen footprint
C) ozone factor
D) pollution index
E) carbon footprint
14) The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or
indirectly by what four things?
A) a factory, an office building, a warehouse, or a truck
B) an organization, a product, an event, or a person
C) an organization, a product, an animal, or a person
D) an organization, a government, a product, or a person
E) a product, an event, a person, or an animal
15) What refers to how companies remain in business?
A) corporate social responsibility
B) economic sustainability
C) carbon footprint
D) sustainability
E) closed-loop supply chains
16) The term ________ refers to meeting the needs of the present without compromising the ability of
future generations to meet their needs.
17) Inputs to a production system that do not have market prices are those held in the ________.
18) Inputs to a production system that are held in the common do not have market ________.
19) The triple bottom line includes the three Ps of ________.
20) The carbon footprint measures total ________ caused directly or indirectly by an organization, a
product, an event, or a person.
21) To support economic sustainability, firms may supplement standard financial accounting and
reporting with some version of ________.
22) True sustainability involves thinking not only about environmental resources but also about what
additional aspects?
23) Identify three ways in which society is trying to address the misallocation of resources held in the
common.
24) Provide at least two examples of misallocation of resources held in the common.
25) Explain how to improve the triple bottom line with sustainability. (Hint: answer can be based on
Figure S5.1.)
26) Sustainability suggests that supplier selection and performance criteria should evaluate what types of
issues with respect to the employees of the suppliers?
27) Describe the four ways in which Walmart is accomplishing its commitment to work with its suppliers
to sell quality products that are safe, that create value for customers, and that are produced in a
sustainable way.
28) Describe some ways in which operations managers should address employee working conditions.
29) Social accounting can measure what types of things?
Section 3 Design and Production for Sustainability
1) The operations manager‘s greatest opportunity to make substantial contributions to the company’s
environmental objectives occurs during product life cycle assessment.
2) Life cycle assessment determines which stage of the product life cycle that the product currently is in.
3) Reuse is one of the 3 Rs for sustainability.
4) One environmentally friendly approach to product design is to use lighter components.
5) A design for disassembly cost-benefit analysis compares the amount of revenue that might be
reclaimed against the cost of disposing of the product at its end–of-life.
6) UPS plans its truck routes with the fewest possible right turns.
7) What refers to analysis of environmental impacts of products from the design stage through end–of–
life?
A) ISO 14000
B) life cycle assessment
C) carbon footprint
D) economic sustainability
E) closed-loop supply chain analysis
8) What are the 3 Rs for sustainability?
A) reduce, reuse, and reclaim
B) reduce, reproduce, and recycle
C) reproduce, reuse, and recycle
D) reduce, reuse, and recycle
E) reduce, reclaim, and recycle
9) What is the most critical phase in product life cycle assessment?
A) product design
B) purchasing
C) production
D) shipping
E) disposal
10) What is sometimes referred to as the fourth “R” of sustainability?
A) reclaim
B) recover
C) renew
D) improved reputation
E) reproduce
11) What percentage of the 2012 Mercedes S-class is recyclable?
A) 25%
B) 50%
C) 75%
D) 95%
E) 100%