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CHAPTER 5—DESIGNING EFFECTIVE HRD PROGRAMS
TRUE/FALSE
1. When designing an HRD program it is often more effective to use objectives developed by an outside vendor rather than
developing your own objectives.
2. A needs assessment if usually very useful in defining an HRD programs objectives.
3. A train the trainer program is cheap and easy to do.
4. A lesson plan is a good idea to use when developing a training program.
5. People who really know a subject always make great trainers.
6. The most commonly used method of training is still the old instructor-led classroom program.
7. Executive development programs is the most frequent type of training offered by organizations.
8. What day of the week a training program is scheduled to be offered is not a factor in training employees.
9. According to the text it is a good idea to decide whether to design or purchase the HRD program before setting the program
objectives?
10. HRD objectives describe the intent and desired result of an HRD program.
11. According to Mager and the text the objective ‘Discuss and illustrate principles and techniques of computer programming’ is not
a good objective.
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12. It is easy to write specific behavioral objectives for programs dealing with attitudes and emotions.
13. Over half of trainers report saving a lot of money by outsourcing their programs.
14. Training competency involves the knowledge and skills needed to design and implement training programs.
15. Subject matter expertise refers to mastery of the subject and of training.
16. Trainers who lack subject matter expertise may rely too heavily on books and other training materials.
17. Alexander consulting group found that an Instructor guide was used by only a small percentage of SME’s.
18. A program announcement should include the purpose of the program.
20. Scheduling an HRD program when employees are busy with their jobs is the best way to do it.
21. According to the text training programs are best conducted on either Monday or Friday.
22. Having employees attend training after their normal work day is a very good idea.
23. According to Bill West ‘Online is all about design’
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24. In online programs a variety of activities should not be used because they tend to confuse the students.
25. It is expected that e-learning use will increase in coming years.
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MULTIPLE CHOICE
1. Which of the following is not a key activity in designing an HRD program?
a.
Setting objectives
c.
Selecting the trainer
b.
Developing a lesson plan
d.
Buying donuts for the breaks
2. In a training program objective, the level at which behavior is determined to be acceptable is called the:
a.
conditions
c.
criteria
b.
performance
d.
deficiency
3. According to your text, the most common training method used today is:
a.
videotapes
c.
case studies
b.
Instructor-led classroom programs
d.
outdoor-experiential programs
4. All of the following are advantages of using an outside trainer (e.g., a consultant)
EXCEPT:
a.
b.
c.
d.
5. All of the following are factors to consider before purchasing an HRD program EXCEPT:
a.
registration issues
c.
subject matter
b.
expertise
d.
cost
6. Which of the following is not a quality of a useful training objective?
a.
b.
c.
d.
7. Content to be covered, activity sequence, training media, exercises, and the timing of each activity are considered parts of a:
a.
training outline
c.
evaluation plan
b.
training schedule
d.
lesson plan
8. A lesson plan is:
a.
b.
c.
d.
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9. Preparing a lesson plan requires the trainer to do which of the following:
a.
b.
c.
d.
10. Which of the following is not a major factor in determining how training will be conducted?
a.
b.
c.
d.
11. When choosing which training method is most effective a trainer should consider all of the following except:
a.
b.
c.
d.
12. When selecting from among the many methods that can be used to train employees which of the following is true:
a.
b.
c.
d.
13. A lesson plan is:
a.
b.
c.
d.
14. A general lesson plan would include all of the following except:
a.
b.
c.
d.
15. All of the following are key activities in designing an effective HRD program except?
a.
Setting objectives
c.
Scheduling the program
b.
Selecting the trainer
d.
Assessing the need for training
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16. According to Mager if you do not know where you are going:
a.
You might wind up somewhere else and not even
know it
c.
You might accomplish a more important objective
b.
You should wind up where you want to be
d.
You cannot know when you get where you want to
be
17. Broad and unobservable objectives:
a.
Never happen in a good HRD program
c.
Are OK if that is the best you can do
b.
Can be measured using unobservable behaviors
d.
Need to have observable behaviors spelled out
18. According to Mager and the text a good objective would be:
a.
Discuss principles and techniques of computer
programming
c.
Illustrate principles and techniques of computer
programming
b.
Write a program to calculate arithmetic means using
Cobol
d.
Understand how a computer works
19. Langdon has proposed moving beyond objectives to what he calls:
a.
ellipses
c.
performance goals
b.
proformas
d.
outcomes
20. Outside vendors can provide which of the following services:
a.
Assistance with the needs assessment
c.
Conducting a train the trainer program
b.
Presenting an off the shelf program they have
available
d.
All of the above
21. A firm would likely hire an outside vendor to conduct an HRD program for all of the following reasons except:
a.
They do not have the time to develop an in-house
program
c.
They do not have the expertise to design an in-
house program
b.
They do not have the budget to develop an in-house
program
d.
They do not have an HRD department
22. Trainers report spending what percent of their budget on outside vendors?
a.
3
c.
25
b.
5
d.
90
23. The most frequent topics covered by vendors are:
a.
Management development, technical training and
computer training
c.
Orientation programs and computer training
b.
Supervisor training and skills training
d.
Performance appraisal and skills training
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24. Trainee characteristics and preferences include:
a.
Trainee literacy
c.
Trainee learning style
b.
Trainee readiness and target population diversity
d.
Diversity of trainees
25. Which of the following is not a part of the program outline?
a.
Course objectives
c.
A tentative schedule of events
b.
Tools needed for the program
d.
A list of participants
26. What is true about training manuals?
a.
They provide a hands-on approach to the subject
c.
They are difficult for the organization to reproduce
b.
They provide a broad of the subject
d.
They are never used in real training programs
27. Copyright infringement is:
a.
Of no concern to trainers – they are exempt
c.
Something trainers need to be aware of and pay
attention to
b.
A way we can copy anything we need without
paying for it
d.
Legal in all cases
28. When scheduling an HRD program during work hours trainers should consider which of the following:
a.
The day of week
c.
Peak work hours constraints
b.
The time of day
d.
All of the above
29. An LMS is a:
a.
Learning Management System
c.
Living Management System
b.
Learning Maintenance System
d.
Less Management System
30. Blended learning means:
a.
Movies are added to the program
c.
Multiple instructors teach the program
b.
Classroom training is enhanced with technology
d.
Multiple topics are covered in one session