Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Multiple Choice
1. The process of measuring performance and taking action to ensure desired results is a part of
the management function of:
a) planning.
b) organizing.
c) leading.
d) controlling.
2. Which of the following management functions arranges people and resources for work?
a) Planning
b) Organizing
c) Leading
d) Controlling
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
3. Which of the following processes identifies lessons learned through a completed project, task
force assignment, or special operation?
a) A performance assignment
b) A planning session
c) A planning function
d) An after-action review
4. Measuring performance and __________ are the important aspects of any control system.
a) punishing the guilty
b) taking corrective action
c) training
d) rewarding
5. Managers need to know that the only way the control process begins is by:
a) comparing results with established standards for measurement.
b) establishing objectives and standards for measuring them.
c) measuring actual performance.
d) taking necessary action.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
6. Which of the following is the second step in the control process?
a) Comparing performance with standards
b) Establishing objectives and standards
c) Measuring actual performance
d) Taking necessary action
7. A(n) __________ measures performance results in terms of quantity, quality, cost, or time.
a) forecast
b) output standard
c) input standard
d) data base
8. Output standards in business would include the:
a) average educational level of employees.
b) quality of the raw materials used to make a product.
c) quality ratings of the final product.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
d) reliability ratings on production equipment.
9. A(n) __________ measures work efforts that go into a performance task.
a) input standard
b) output standard
c) transparent control
d) leadership control
10. Which of the following skills is NOT required to measure actual performance for the control
process?
a) You must be able to conduct accurate measurements.
b) You must be timely in the measuring process.
c) You must be willing to measure.
d) You must be able to graph performance objectives and standards.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
11. At Home Décor Inc., the production manager demands zero defects on all raw materials
received from its vendors. Which of the following concepts does this scenario illustrate?
a) Output standard
b) Feedback control
c) Input standard
d) Historical standard
12. Focusing on substantial differences between actual and desired performance is called
management by ___________.
a) design
b) principal
c) direction
d) exception
13. UPS carefully measures the routes and routines of its drivers to establish the time expected
for each delivery. When a delivery manifest is scanned as completed, the driver’s time is
registered in an electronic performance log that is closely monitored by supervisors. In this
scenario, UPS uses __________.
a) historical comparisons
b) engineering comparisons
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) local comparisons
d) relative comparisons
14. Which of the following types of comparisons benchmarks performance against that being
achieved by other people, work units, or organizations?
a) Historical comparison
b) Engineering comparison
c) Relative comparison
d) Empirical comparison
15. Which of the following is the final step in the control process?
a) Taking corrective action as needed
b) Comparing performance with standards
c) Establishing objectives and standards
d) Measuring actual performance
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
16. Ensuring clear directions and needed resources before work begins refers to ___________.
a) feedback control
b) feedforward control
c) concurrent control
d) relative control
17. The type of managerial control that focuses on what is happening during the work process is
called _____.
a) feedforward control
b) feedback control
c) analytic control
d) concurrent control
18. Which of the following scenarios illustrates concurrent control?
a) Susan, the customer care manager in an amusement park, actively seeks feedback from
visiting tourists.
b) Jean, the manager in a restaurant, ensures that the vegetables used in cooking are organic.
c) Rebecca, the supervisor in a toy factory, gives suggestions to workers when they look for new
designs.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
d) Joshua, the stock manager in a steel factory, checks every evening whether adequate stocks
are available for the next day’s operations.
19. Which of the following types of control takes place after completing an action?
a) Feedforward control
b) Feedback control
c) Concurrent control
d) Preventive control
20. Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring
customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their
responses to different products, and ensures that changes are made in the products accordingly.
Which of the following types of control does this scenario illustrate?
a) Concurrent control
b) Market control
c) Feedback control
d) Clan control
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
21. Which of the following types of managerial control regulates work inputs?
a) Feedforward control
b) Concurrent control
c) Feedback control
d) Internal control
22. Which of the following is regulated by concurrent controls?
a) Work throughputs
b) Work inputs
c) Work outputs
d) Work clans
23. Which of the following is regulated by feedback controls?
a) Work throughputs
b) Work inputs
c) Work outputs
d) Work clans
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
24. A manager stopping by before a shift to see if everything is ready for the day’s work
illustrates __________.
a) steering control
b) feedback control
c) feedforward control
d) concurrent control
25. __________ occurs as people exercise self-discipline in fulfilling job expectations.
a) Steering control
b) Feedback control
c) Internal control
d) Concurrent control
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
26. If managers at XYZ Inc. utilize direct supervision and other administrative systems as control
mechanisms, which of the following controls do they exercise?
a) Internal control
b) External control
c) Bureaucratic control
d) Reward control
27. Which of the following controls influences behavior through authority, policies, procedures,
job descriptions, budgets, and day-to-day supervision?
a) Internal control
b) External control
c) Bureaucratic control
d) Market control
28. Influencing behavior through norms and peer expectations is called __________.
a) market control
b) external control
c) bureaucratic control
d) clan control
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
29. The influence of competition on the behavior of organizations and their members refers to
_____.
a) internal control
b) clan control
c) bureaucratic control
d) market control
30. Which of the following refers to the process of joint objective setting between a superior and
a subordinate?
a) Managing by directives
b) Managing by objectives
c) Performance appraisals
d) Salary reviews
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
31. The two important objectives in the managing by objectives process are improvement
objectives and __________.
a) strategic objectives
b) financial objectives
c) personal development objectives
d) specific action objectives
32. Managing by objectives requires all of the following EXCEPT:
a) a structured process.
b) regular communication.
c) objectives set by a management.
d) standards for measurement.
33. The goals set in the managing by objectives process should be:
a) specific and measurable.
b) flexible with regard to deadlines.
c) easy to accomplish.
d) vague in accountability.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
34. Which of the following terms describes efforts to make quality an everyday performance
objective and strive to do things right the first time?
a) Quality circles
b) Total quality management
c) Supply chain management
d) International quality control
35. Which of the following quality tools is used to graphically display trends, so that exceptions
to quality standards can be identified?
a) Instruction manuals
b) Equations
c) Control charts
d) Just-in-time data
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
36. The process of always searching for new ways to improve work quality and performance is
called __________.
a) just-in–time scheduling
b) supply chain management
c) continuous improvement
d) quality circles
37. One time activities with many component tasks that must be completed in proper order and
according to budget are called __________.
a) reviews
b) assessments
c) projects
d) controls
38. Which of the following types of management makes sure that activities required to complete
a project are planned well and accomplished on time?
a) Business management
b) Financial management
c) Strategic management
d) Project management