Strategic Corporate Social Responsibility 3e
David Chandler and William B. Werther, Jr.
Instructor Resources
CHAPTER 4
CSR AS A STRATEGIC FILTER
TEST BANK
Multiple Choice:
1. The textbook argues that there are three types of organizations, which include all of the
following except:
2. As a result of ______, a sole focus on the linkage among vision, mission, strategy, and
tactics is insufficient to achieve the firm’s goals:
3. The CSR Filter:
4. The correct organizational structure is a design that:
5. The connection among a firm’s internal strengths and its external opportunities is driven
by:
6. A business-level strategy:
7. A firm’s aspirations are most closely associated with its:
8. Compounding the complexity of integrating CSR into the vision-mission-strategy
linkages:
9. ______________ are actions that a firm can do, such as pay its bills and produce some
value-added good or service:
10. ______________ are actions a firm can do and can do very well:
11. ______________ are actions a firm does very well and is so superior at performing
these activities that it is difficult (or at least time consuming) for other firms to match
their performance in this area:
12. A ____________ is best described as resources and competencies support strategy:
13. Strategic and tactical decisions are evaluated for their impact on the firm’s
various stakeholders with the use of a ___________:
14. Strategic CSR helps bridge which two ideas:
15. A ______________ is applied when a firm decides the competitive environment demands a
change in strategy and internal and external resources must be evaluated:
16. Growing affluence means that:
17. Growing use of electronic communications media make which of the following more
possible?
18. The “CNN Test” refers to:
19. CSR serves as “brand insurance” by:
True and False Questions:
20. Although the use of the CSR Filter is complex, the focusing on linkage among vision,
mission, strategy and tactics is sufficient to achieve the firm’s goals.
21. The connection between a firm’s internal strengths and its external opportunities is driven by
22. Core competencies are the assets of the firm that are unique and difficult to replicate.\
23. Without its exceptionally efficient and effective supply management strategies, Walmart
would not be able to provide low-cost groceries and other goods.
24. Customers, competitors and other forces all drive changes in the firm’s operating
environment. When environmental changes occur, leaders face a make-or-buy decision.
25. Due to global effort on sustainability, the human race does not need to be concerned about
resource depletion.
26. The internet is a powerful enabling tool for communication, education, transportation and
trade. This powerful tool for communicating has allowed increased personalization between
individuals as well as businesses and has increased our sense of “immediate” community.
Essay Questions:
27. Why are large, multinational firms more likely to be concerned about CSR?
28. How do structure, competencies, strategy, and the external environment combine to create a
successful organization?
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29. What are the five environmental forces propelling greater interest in CSR? Explain using
real-life examples to illustrate your points. Do you see emerging forces that may reshape CSR in
the future?
30. What advantages does a CSR Filter provide? If you were the CEO of a firm, how would you
go about applying a CSR Filter – what form might it take? Can you think of a company that is
successfully utilizing a CSR Filter today?