43) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate
the personal service the store’s employees provide. After a very profitable year, Purrfect Pets is
expanding by opening two more stores. Before hiring employees for the new stores, the manager
is considering the idea of conducting a job analysis for each position.
Which of the following, if true, undermines the argument that the Purrfect Pets manager should
observe workers in order to gather job analysis information?
A) Purrfect Pets lacks the technology to perform quantitative job assessments.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) The tasks of most Purrfect Pets employees vary widely from day to day.
D) During the morning, business at Purrfect Pets typically slows down.
44) What is the primary benefit of using a position analysis questionnaire to gather data for a job
analysis?
A) providing the opportunity for employees to vent job frustrations
B) sorting information for government statistics and records
C) classifying jobs for the purpose of assigning salaries
D) uncovering important yet infrequent job tasks
45) A(n) ________ is used to collect quantifiable data concerning the duties and responsibilities
of various jobs.
A) electronic diary/log
B) group interview
C) position analysis questionnaire
D) Internet-based survey
46) Experts at the ________ performed the earliest form of job analysis and published the
Dictionary of Occupational Titles.
A) EEOC
B) DOL
C) BLS
D) DHS
47) What are the three main categories used in the Dictionary of Occupational Titles to rate,
classify, and compare different jobs?
A) reasoning, language, mathematics
B) skills, communication, education
C) data, people, things
D) people, skills, reasoning
48) The Department of Labor procedure uses a set of standard basic activities known as
________ to describe what a worker must do with respect to data, people, and things.
A) worker functions
B) employee duties
C) job procedures
D) job requirements
49) What has been the most significant impact of modern technology on job analysis methods?
A) Extensive use of the Internet by HR managers enables more people to telecommute from
locations far from corporate headquarters.
B) Corporate use of the Internet and intranet has enabled HR managers to distribute and collect
job analysis surveys to employees in multiple geographic locations.
C) Worker functions have changed as a result of modern technology, so the DOL procedure for
data collection has been modified and categories have been altered.
D) The ability to falsify information on Internet surveys has led to an increase in interviews and
observations by HR managers to collect accurate job analysis information.
50) The most important consideration when developing an online job analysis is to ________.
A) make questions and the process as clear as possible
B) provide monetary rewards for timely completion
C) limit the number of questions to less than twenty
D) ask open-ended questions to ensure honest responses
51) Most job descriptions contain sections that cover all of the following EXCEPT ________.
A) performance standards
B) working conditions
C) responsibilities
D) required overtime
52) Which of the following is the primary source of information an employer uses to write a job
specification?
A) job summary
B) job description
C) performance standards
D) personnel replacement charts
53) What type of information is contained in the job identification section of a job description?
A) job title
B) job summary
C) major functions or activities
D) standards of performance
54) Which of the following is identified by the FLSA status section of a job description?
A) whether the employer is a non-profit organization
B) whether a job is exempt or nonexempt
C) whether the employer is a private or public firm
D) whether a job requires a college degree
55) The ________ classifies all workers into one of 23 major groups of jobs that are subdivided
into minor groups of jobs and detailed occupations.
A) Department of Labor Procedure
B) Position Analysis Questionnaire
C) Standard Occupational Classification
D) Dictionary of Occupational Titles
56) According to the ________, an individual must have the requisite skills, educational
background, and experience to perform a job’s essential functions.
A) DOL
B) ADA
C) FCC
D) SIC
57) An employer is required to make a “reasonable accommodation” for a disabled individual in
which of the following situations?
A) if a disabled person has the necessary skills, education, and experience to perform the job but
is prevented by the job’s current structure
B) when an employer fails to provide a job description for a position that a disabled person
would most likely be able to perform
C) if making changes would present the employer with an undue hardship
D) each time that a disabled individual applies for a position
58) According to the ADA, job duties that employees must be able to perform, with or without
reasonable accommodation, are called ________.
A) job requirements
B) essential job functions
C) work activities
D) job specifications
59) Which of the following Web sites was developed by the U.S. Department of Labor and
serves as a source for managers who need to write job descriptions?
A) bls.gov
B) opm.gov
C) usajobs.gov
D) onetcenter.org
60) Janice, a department store manager, is in the process of writing job descriptions using
O*NET. Janice has already reviewed the company’s business plan, so what should be her next
step?
A) interview employees
B) compose a list of job duties
C) develop an organization chart
D) observe employees performing their duties
61) When a sales job is being filled by an untrained individual, the job specifications list will
most likely include ________ as a way to predict which candidate will perform the job well.
A) age and gender
B) past job performance
C) relevant certification
D) personality traits
62) According to research, each of the following work behaviors is considered important in all
jobs EXCEPT ________.
A) attendance
B) experience
C) schedule flexibility
D) industriousness
63) Job ________ means assigning workers additional same-level activities.
A) enrichment
B) assignment
C) enlargement
D) rotation
64) Which of the following terms refers to systematically moving workers from one job to
another?
A) job rotation
B) job enrichment
C) job enlargement
D) job adjustment
65) Which of the following terms refers to redesigning jobs in a way that increases the
opportunities for the worker to experience feelings of responsibility, achievement, growth, and
recognition?
A) job rotation
B) job enrichment
C) job reengineering
D) job enlargement
66) Who argued that the best way to motivate workers is to build opportunities for challenge and
achievement into their jobs via job enrichment?
A) Adam Smith
B) Frederick Taylor
C) Frederick Herzberg
D) Abraham Maslow
67) Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group,
and other weeks he assists the reservations clerk or the parking attendant. This is an example of
________.
A) job enlargement
B) job rotation
C) job enrichment
D) job specialization
68) The fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in performance is called ________.
A) job redesign
B) reengineering
C) process engineering
D) job enlargement
69) Which of the following describes a job in terms of measurable and observable behaviors that
an employee must exhibit to do the job well?
A) competency-based job analysis
B) Department of Labor procedure
C) functional job analysis
D) high-performance work matrix
70) Which of the following questions will most likely be addressed by a manager who is writing
a job description based on a competency-based job analysis?
A) What are the typical duties associated with this job?
B) What are the working conditions and safety issues related to this job?
C) What opportunities for advancement are available to an employee in this job?
D) What should the employee be able to do in order to competently perform this job?
E) What machines or equipment is the job holder responsible for operating on a daily basis?
71) Which of the following best supports the argument that jobs should be described in terms of
competencies rather than duties?
A) New employees in high-performance work systems receive extensive job skills training for
their specific positions.
B) Managers in global firms are empowered to implement job rotation, job enlargement, and job
enrichment in order to maximize productivity.
C) In high-performance work systems, employees serve as team members rotating among
various jobs.
D) Globalization and telecommuting require workers to be able to self-manage and perform
duties without close supervision.
72) In an effective talent management system, an employee’s performance appraisal would
initiate training and development opportunities.
73) The information gathered during a job analysis is primarily used to ensure that firms are in
compliance with the EEO, OSHA, and all state governments.