Multiple Choice
1. _____ is the process of attracting people with the right qualifications to apply for the job.
a.
Job analysis
b.
Recruitment
c.
Interviewing
d.
Selection
b
2. An organization has difficulty getting enough qualified applicants from its existing employees to fill a vacant position.
As a result, the organization seeks qualified applicants from outside the organization. This best exemplifies:
a.
b.
c.
d.
c
3. To help employ qualified veterans, ______ are required to post all job openings with a state employment agency.
a.
all employers
b.
federal contractors
c.
public employers
d.
all private employers
b
4. An employee moving from Engineer I to Engineer II within a company is an example of a(n):
a.
external promotion
b.
illegal promotion process
c.
career progression promotion
d.
competitive internal promotion
c
5. Help-wanted signs, job fairs, and direct mailings are all examples of:
a.
internal recruitment methods
b.
external recruitment methods
c.
methods used by employment agencies
d.
the least expensive recruitment methods
b
6. Based on the available research, which of the following recruitment strategies may enhance employee moral and
motivation?
a.
Job analysis
b.
Internal recruitment
c.
External recruitment
d.
Use of electronic media
b
7. If a company has a high rate of promoting from within, which of the following may result?
a.
High group cohesiveness
b.
Diverse work force full of ideas
c.
Stale work force devoid of many ideas
d.
Decrease in benefits
8. About what percent of external hires in large organizations were recruited through print media?
a.
Very few (2%)
b.
Many (33%)
c.
About half (50%)
d.
Most (65%)
9. Based on your text, newspaper advertisements typically ask the applicant to respond in one of four ways. Which of the
following is NOT one of the four ways?
a.
Contact a recruiter
b.
Apply in person
c.
Send resume directly to the organization
d.
Send a resume to a blind box
10. When an organization does not want its phones tied up with applicants calling, which of
the following advertisement types would it NOT use?
a.
Apply in person
b.
Send a resume
c.
Respond by calling
d.
It would use all three methods
11. When applicants respond to a newspaper advertisement by calling, they should:
a.
practice their first few sentences
b.
be prepared for a short interview
c.
have a resume handy
d.
all three would be great advice
d
12. Which of the following will increase an applicant’s attraction to an organization?
a.
Provide realistic information in the ad
b.
Make the organization seem better than it is
c.
Use blind-box ads
d.
Use several font colors in the ad
13. In recent years, a trend in help-wanted advertising is to use:
a.
colorful ads
b.
creative, high energy ads
c.
local, rather than national newspapers
d.
short ads that contain little detail
b
14. Both McDonald’s and the military often use ______ to recruit new employees.
a.
television ads
b.
newspaper ads
c.
send-resume ads
d.
situation-wanted ads
a
15. Which recruitment method is based on the same principles used to market products to consumers?
a.
Newspaper advertisements
b.
Point-of-purchase methods
c.
Campus recruiters
d.
Employment agencies
b
16. Placing a help-wanted sign on a pizza box or a placemat is an example of:
a.
electronic media advertising
b.
internal recruitment
c.
point-of-purchase recruitment
d.
using social media
c
17. To reduce the cost of campus recruiting, many large organizations are using:
a.
executive search firms
b.
virtual job fairs
c.
point-of-purchase methods
d.
internal recruitment only
b
18. Employment agencies charge the company or the applicant when the applicant takes the job. The amount charged
usually ranges from _______ of the applicant’s first year salary.
a.
5% to 20%
b.
10% to 30%
c.
15% to 40%
d.
20% to 50%
b
19. Compared to employment agencies, executive search firms:
a.
are not ethical
b.
charge lower fees
c.
charge higher fees
d.
are more likely to charge the applicant
c
20. One of the concessionaires in Yellowstone National Park offers its employees a financial incentive for recommending
applicants who are subsequently hired and remain on the job for a specific period of time. This BEST exemplifies:
a.
internal recruitment
b.
external recruitment
c.
an employee referral program
d.
a situation-wanted recruitment approach
c
21. Bastion Manufacturing plans to start a formal employee referral program in which employees referring an applicant
will get an incentive. According to research, which of the following incentives would result in the most number of
employee referrals?
a.
A $250 savings bond
b.
$1,000 in cash
c.
A two-day vacation
d.
The size of incentive doesn’t matter
d
22. Direct mail recruiting works best for positions involving:
a.
low skill levels
b.
temporary work
c.
specialized skills
d.
part-time work
c
23. Which of the following is NOT an advantage of employer-based websites for recruitment?
a.
Applicants can apply for jobs online
b.
Applicants can take employment tests online
c.
Applicants can be immediately screened
d.
All three are advantages
d
24. A private company whose website lists job openings for thousands of organizations and resumes for thousands of
applicants is called:
a.
an employer-based website
b.
a job board
c.
social media
d.
a Wiki
b
25. Realistic job previews involve telling potential applicants the ____ a job with an objective of increasing _____.
a.
positive aspects of / applications
b.
positive aspects of / referrals
c.
truth about / performance
d.
truth about / tenure
d
26. The most effective realistic job previews (RJPs) are presented in a(n) ______ format.
a.
written
b.
oral
c.
multimedia
d.
presentation mode does not matter
c
27. The most commonly used method to select employees is:
a.
employment interviews
b.
psychological tests
c.
physical tests
d.
letters of recommendations
a
28. Most evidence suggests that the typical unstructured interview is a _______ predictor of future performance.
a.
poor
b.
moderate
c.
high
d.
perfect
a
29. ______ interviews involve several interviewers interviewing one applicant at the same time.
a.
Panel
b.
Serial
c.
Return
d.
Group
a
30. Interview questions such as, “Why should I hire you” and “What college subjects do you like best” demonstrate which
negative aspect of unstructured interviews?
a.
Lack of job relatedness
b.
Contrast effects
c.
Primacy effects
d.
Recency effects
a
31. Which of the following factors would suggest that making a favorable first impression is important?
a.
Primacy effects
b.
Contrast effects
c.
Negative information bias
d.
Nonverbal cues
a
32. Your text identifies eight factors that contribute to the poor reliability and validity of the interview process. Which
factor is related to why there is no relationship between interview length and outcome?
a.
Lack of job relatedness
b.
Contrast effect
c.
Halo effect
d.
Primacy effect
d
33. Your text identifies eight factors that contribute to the poor reliability and validity of the interview process. Which of
the following is NOT one of the eight factors?
a.
Lack of job relatedness
b.
Contrast effect
c.
Halo effect
d.
Primacy effect
34. Which of the following factors would suggest emphasizing your strengths and concealing your weaknesses in an
interview?
a.
Primacy effects
b.
Contrast effects
c.
Negative information bias
d.
Nonverbal cues
35. An applicant who looks around the interviewer’s office and pays close attention to such items as pictures and plaques
probably has a good understanding of the role ________ plays in their interview score.
a.
interviewee appearance
b.
negative information bias
c.
interviewer-interviewee similarity
d.
lack of job relatedness
36. The majority of the evidence regarding physical attractiveness indicates that, in general, _______ applicants have an
advantage over _______ applicants.
a.
more attractive / less attractive
b.
less attractive / more attractive
c.
average looking / very attractive
d.
none of the above
37. Which of the following factors seems to have the strongest relationship with scores on a traditional interview?
a.
Primacy effects
b.
Contrast effects
c.
Negative information bias
d.
Nonverbal cues
d
38. What is the first step in constructing a structured interview?
a.
Writing questions
b.
Creating a scoring key
c.
Conducting a job analysis
d.
Removing primacy effects
39. Perhaps the best way to ensure that interviewers base their decisions on relevant information is to:
a.
use trained professionals
b.
hold them accountable for bad decisions
c.
use the structured interview
d.
interview in teams of three or more
c
40. A good example of a _______ interview question is “Your resume says that you worked for the AMFAM Club, what
is that?”
a.
skill level determining
b.
past focused
c.
future focused
d.
clarifying
d
41. “Can you work weekends” and “Can you work overtime without notice” are examples of which type of interview
question?
a.
Disqualifier
b.
Clarifier
c.
Future-focused (situational) question
d.
Past-focused question
a
42. “Suppose that an angry customer started yelling at you in front of other customers. What would you do?” This type of
interview question is an example of a:
a.
disqualifier
b.
clarifier
c.
future-focused (situational) question
d.
past-focused question
c
43. A good example of a ______ interview question is “If a customer started yelling at you, how would you handle the
situation?”
a.
skill level determining
b.
past focused
c.
future focused
d.
clarifying
c
44. Interviews that contain only past-focused interview questions are also known as:
a.
situational interviews
b.
patterned behavior description interviews
c.
unstructured interviews
d.
structured interviews
b
45. If a group of employees brainstormed possible answers to an interview question, they would most likely be using the
____ approach to scoring a structured interview.
a.
key issues
b.
typical answer
c.
criterion validity
d.
Garcia and Perez
b
46. In a structured interview, if an applicant gets a point for each part of an answer that taps a main point, she is being
scored using the ____ approach.
a.
key issues
b.
typical answer
c.
criterion validity
d.
Garcia and Perez
a
47. Based on the information in your text, research suggests that the best day of the week to schedule an interview is:
a.
early in the week
b.
later in the week
c.
the middle of the week
d.
there is not a best time
d
48. Which of the following arrival times will have the most dramatic effect on an interview score?
a.
Arrive 15 minutes early
b.
Arrive 5 minutes early
c.
Arrive right at the time of the interview
d.
arrive 5 minutes late
d
49. Cover letters should never be longer than:
a.
1 page
b.
1/2 page
c.
2 pages
d.
length doesn’t matter
a
50. How many paragraphs does the typical cover letter contain?
a.
Four
b.
Three
c.
Five
d.
One
a
51. If you don’t know the name of the person to whom you are sending your resume, use:
a.
Dear sir
b.
Dear madam
c.
To whom it may concern
d.
Dear human resource director
d
52. Which of the following would NOT be good advice about writing a cover letter?
a.
Avoid grammar errors
b.
Tailor your letter to each company
c.
Don’t beg
d.
Use officious words
d
53. Which of the following is NOT a description of an effective resume?
a.
Attractive and easy to read
b.
The applicant looks as good as possible
c.
There are no typos
d.
Qualifications are embellished a little
d
54. The resume that most takes advantage of such principles as primacy, priming, and short-term memory limits is the
______ resume.
a.
psychological
b.
chronological
c.
functional
d.
premordal
a
55. Which of the following is NOT an important principle used in writing a resume?
a.
Relevance
b.
Unusualness
c.
Primacy
d.
Relativity
d
56. What are the four types of newspaper recruitment advertisements?
57. What are the eight reasons for lack of unstructured interview validity?
58. What are the six types of structured interview questions?
59. What are the three methods for scoring structured interview questions?
60. What are the three characteristics of effective resumes?
61. What are the seven psychological principles used in the psychological resume?
62. What are the three types of resumes discussed in the text?