Human Resource Management, 14e, Global Edition (Dessler)
Chapter 4 Job Analysis and the Talent Management Process
1) Which term refers to the integrated process of planning, recruiting, developing, managing, and
compensating employees?
A) job analysis
B) HR alignment
C) strategic planning
D) talent management
2) Connor, a manager at a boat manufacturing firm, takes a talent management approach to his
duties. Which of the following would Connor most likely do?
A) coordinate recruitment and compensation activities
B) use different competencies for recruitment and development
C) rely primarily on applicant testing results for hiring decisions
D) manage employees based on their experience with the organization
3) Which of the following terms refers to the procedure used to determine the duties associated
with job positions and the characteristics of the people to hire for those positions?
A) job description
B) job specification
C) job analysis
D) job context
4) The information resulting from a job analysis is used for writing ________.
A) job descriptions
B) corporate objectives
C) personnel questionnaires
D) training requirements
5) All of the following types of information will most likely be collected by a human resources
specialist through a job analysis EXCEPT ________.
A) work activities
B) human behaviors
C) performance standards
D) employee benefits options
6) A manager uses the information in a job analysis for all of the following EXCEPT ________.
A) assessing training requirements
B) complying with FCC regulations
C) determining appropriate compensation
D) providing accurate performance appraisals
7) Which of the following most likely depends on a job’s required skills, education level, safety
hazards, and degree of responsibility?
A) employee compensation
B) organizational culture
C) annual training requirements
D) OSHA and EEO compliance
8) In order for Hollis Construction to be in full compliance with the Americans with Disabilities
Act, the manager needs a ________ for each position to validate all human resource activities.
A) performance appraisal
B) compensation schedule
C) workflow system
D) job analysis
9) Allison, a manager at a large clothing retail store, needs to determine essential duties that have
not been assigned to specific employees. Which of the following would most likely provide
Allison with this information?
A) work activities
B) job context
C) job analysis
D) performance standards
10) The ________ lists a job’s specific duties as well as the skills and training needed to perform
a particular job.
A) organization chart
B) job analysis
C) work aid
D) job description
11) Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job
analysis. What should be Jennifer’s first step in the process?
A) deciding how the gathered information will be used
B) collecting data on job activities and working conditions
C) selecting representative job positions to assess
D) reviewing relevant background information
12) Which of the following data collection techniques would be most useful when writing a job
description for a software engineer?
A) distributing position analysis questionnaires
B) interviewing employees
C) analyzing organization charts
D) developing a job process chart
13) Which of the following is a written statement that describes the activities, responsibilities,
working conditions, and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job description
D) job context
14) Which of the following refers to the human requirements needed for a job, such as education,
AACSBs, and personality?
A) job specifications
B) job analysis
C) job placement
D) job descriptions
15) All of the following requirements are typically addressed in job specifications EXCEPT
________.
A) desired personality traits
B) required education levels
C) necessary experience
D) working conditions
16) Which of the following indicates the division of work within a firm and the lines of authority
and communication?
A) process chart
B) employee matrix
C) organization chart
D) corporate overview
17) A(n) ________ shows the flow of inputs to and outputs from a job being analyzed.
A) organization chart
B) process chart
C) job analysis
D) job description
18) A workflow analyst would most likely focus on which of the following?
A) methods used by the firm to accomplish tasks
B) behaviors needed to complete specific work
C) a single, identifiable work process
D) a quantifiable worker skill
19) Which of the following best describes business process reengineering?
A) using computerized systems to combine separate tasks
B) creating a visual chart for work flow procedures
C) assigning additional activities to new employees
D) developing employee skills and behaviors
20) During the job analysis process, it is most important to ________ before collecting data
about specific job duties and working conditions.
A) test job questionnaires on a small group of workers
B) confirm the job activity list with employees
C) select a sample of similar jobs to analyze
D) assemble the job specifications list
21) The fourth step in conducting a job analysis most likely involves collecting data about all of
the following EXCEPT ________.
A) required employee abilities
B) typical working conditions
C) employee turnover rates
D) specific job activities
22) While performing the fifth step of a job analysis, it is essential to confirm the validity of
collected data with the ________.
A) EEOC representative
B) HR manager
C) legal department
D) worker
23) During the job analysis process, the primary purpose of having workers review and modify
data collected about their current positions is to ________.
A) confirm that the information is correct and complete
B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list provided by HR
24) What is the final step in conducting a job analysis?
A) writing a job description and job specifications
B) validating all of the collected job data
C) collecting data on specific job activities
D) reviewing relevant background information
25) Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social
skills as indicated in the firm’s job ________.
A) specifications
B) analysis
C) reports
D) descriptions
26) The primary drawback of performing a job analysis regards the ________.
A) unverifiable data a job analysis typically provides
B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job analysis
E) costs associated with the technology needed for a job analysis
27) Which of the following guidelines is most likely recommended to managers conducting a job
analysis?
A) Use one tool for gathering information to maintain the validity of the final results.
B) Rely on the human resource manager to complete questionnaires and verify data.
C) Conduct group interviews without supervisors present to ensure accuracy.
D) Ensure that the questions and the process are clarified to employees.
28) Which method for collecting job analysis information is considered best for quantifying the
relative worth of a job for compensation purposes?
A) electronic log
B) worker diary
C) observation
D) questionnaire
29) Jerome, a manager at an electronics company, needs to gather job analysis information from
a large number of employees who perform similar work. Which of the following would be most
appropriate for Jerome?
A) observing all employees
B) interviewing the HR manager
C) holding a group interview with a supervisor
D) conducting telephone surveys of all employees
30) Which of the following is the primary disadvantage of using interviews to collect job
analysis data?
A) Interviews are a complicated method for collecting information.
B) Employees may exaggerate or minimize some information.
C) Interviews provide only general information about a worker’s duties.
D) Interviews may require managers to reveal the job analysis function.
31) Interviews for the purpose of collecting job analysis data will most likely address all of the
following topics EXCEPT ________.
A) hazardous conditions
B) primary work duties
C) required education
D) personal hobbies
32) Job analysts collecting information through observations and interviews benefit from the use
of a(n) ________ to guide the process and ensure consistency.
A) structured list
B) electronic diary
C) job description
D) organization chart
33) Which of the following is the primary disadvantage of using questionnaires to gather job
analysis information?
A) Questionnaires are the most expensive method of collecting data.
B) Supervisors are required to verify all collected questionnaire data.
C) Questionnaires are too open-ended for statistical information.
D) Developing and testing questionnaires is time-consuming.
34) For which of the following jobs is direct observation NOT a recommended method for
collecting job analysis data?
A) assembly-line worker
B) accounting clerk
C) attorney
D) nurse
35) One of the problems with direct observation is ________, which is when workers alter their
normal activities because they are being watched.
A) flexibility
B) falsification
C) reactivity
D) diversion
36) A ________ is the time it takes to complete a job.
A) work cycle
B) work week
C) shift
D) duty
37) Which data collection method is most frequently used in conjunction with direct
observation?
A) interview
B) questionnaire
C) electronic log
D) survey
38) Which of the following requires workers to make daily listings of the activities in which they
engage as well as the amount of time each activity takes?
A) flowchart
B) agenda
C) outline
D) log
39) Joaquin records every activity in which he participates at work along with the time it takes
him to complete each activity. Which of the following approaches to job analysis data collection
is most likely being used at Joaquin’s workplace?
A) diaries
B) interviews
C) observations
D) questionnaires
40) Pocket dictating machines and pagers have replaced traditional diary/log methods in many
firms. Which of the following problems have the modern methods most likely eliminated?
A) work time required to fill out forms and surveys
B) employee forgetfulness regarding daily activities
C) costs associated with copying and filing paperwork
D) employee frustration towards bureaucratic requirements
41) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate
the personal service the store’s employees provide. After a very profitable year, Purrfect Pets is
expanding by opening two more stores. Before hiring employees for the new stores, the manager
is considering the idea of conducting a job analysis for each position.
Which of the following, if true, would best support the argument that the manager should
conduct group interviews to gather job analysis information?
A) Purrfect Pets is an excellent place to work because of the positive work environment.
B) Most of the young employees of Purrfect Pets would feel awkward during a one-on-one
interview.
C) Employees at Purrfect Pets work well with their colleagues, and few staffing conflicts occur.
D) Numerous employees at Purrfect Pets perform similar tasks during the work day.
42) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate
the personal service the store’s employees provide. After a very profitable year, Purrfect Pets is
expanding by opening two more stores. Before hiring employees for the new stores, the manager
is considering the idea of conducting a job analysis for each position.
Which of the following, if true, would best support the argument that the manager should use a
position analysis questionnaire to collect job analysis information?
A) Compliance with EEO laws requires businesses to compile quantitative data.
B) Management wants to develop a pay scale for all employees at Purrfect Pets.
C) Purrfect Pets managers are unfamiliar with the typical routines of most employees.
D) Managers believe that some Purrfect Pets employees are overlooking important daily tasks.