53. Peter, the team leader of IntraCall Inc, is not satisfied with the performance of his team due to the negative feedback
and innumerous complaints received by dissatisfied callers. Which of the following measures can Peter adopt to build the
reputation of his team and be considered an effective leader?
He should identify and sack erring employees and reshuffle the entire team.
He should concentrate on honing the strengths of his employees and putting them to best practice
He should concentrate on the weaknesses of his employees and focus on patching up such areas of
improvement.
He should focus on providing solutions to problems rather than asking tough questions.
54. Keith, the chief financial officer of MoneyPro Inc., a stock brokerage firm, is unhappy with the performance of his
firm in the last quarter. He blames the lackadaisical attitude of his group members for the firm’s poor performance. Which
of the following measures should Keith adopt to protect the investors of his firm and increase his effectiveness as a
leader?
He should concentrate on the weaknesses of his group members and focus on patching up such areas of
improvement.
He should provide his group members with excessive feedback on good investment options.
He should focus on micromanaging his group members in order to reduce any possible chances of
inefficiency.
He should further raise funds from the market and be willing to invest them in riskier options to ensure
maximum yield.
United States – BUSPROG: Analytic
United States – Ohio – Leadership Principles
Task-Related Attitudes and Behaviors
55. Martha, the chief designer of StyleSmartz, is considered a role model by her design team members for her role as an
effective leader. Martha is considered an effective leader by the team due to her tendency to _____.
motivate employees by satisfying their basic necessities or low-level needs
adopt a zero-tolerance stand on erring and unproductive employees
An axiom of effective leadership and management is to make good use of the strengths of
group members rather than concentrating effort on patching up areas for improvement.
United States – BUSPROG: Analytic
United States – Ohio – Leadership Principles
Task-Related Attitudes and Behaviors
Digital Story: Perform