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True / False
1. Most police management experts say the span of control in a police department should be one supervisor to every 11 to
15 officers of a lower rank.
a.
True
b.
False
2. Most government employees at the federal, state, and local levels are managed by a civil service system.
a.
True
b.
False
3. A reserve officer is not considered to be sworn personnel.
a.
True
b.
False
4. In some jurisdictions, reserve officers are paid, and in some they are not.
a.
True
b.
False
5. Most police departments, particularly large departments, are governed by civil service regulations.
a.
True
b.
False
6. The 4–10 schedule makes it easier for managers to schedule employees.
a.
True
b.
False
7. Police unions are predominantly local organizations that bargain and communicate with the local police department and
the mayor or chief’s office.
a.
True
b.
False
8. All three shifts in the police three-tour system have the same characteristics.
a.
True
b.
False
9. Modern police organizations can be considered bureaucracies.
a.
True
b.
False
10. A civil service system solves all managerial problems with promotion, demotion, and dismissal.
a.
True
b.
False
11. Marine Corps general Smedley Butler organized a "bandit squad" to raid prostitution houses and suspected crime dens
in Philadelphia.
a.
True
b.
False
12. When an officer transfers from one department to another, they can lose some or all of their investment in their
pension plans.
a.
True
b.
False
13. Police fraternal organizations generally focus on national origin, ethnic, or gender identification.
a.
True
b.
False
14. The leadership team is an independent body with authority to make binding decisions on a wide range of policy issues,
working conditions, and departmental strategies.
a.
True
b.
False
15. Officers are looking for leadership characteristics in their managers that will positively influence them in their police
career.
a.
True
b.
False
16. The management concept that says that each individual in an organization is supervised by one immediate supervisor
or boss who in turn reports to a higher supervisor is termed:
a.
ladder of command.
b.
effective level of supervision.
c.
span of control.
d.
chain of command.
17. The number of officers or subordinates a supervisor can supervise effectively is called:
a.
chain of command.
b.
organizational index.
c.
span of control.
d.
effective level of supervision.
18. The civil service system was created by the:
a.
Pendleton Act.
b.
Civil Rights Act of 1964.
c.
Fourteenth Amendment.
d.
Civil Service Act of 1911.
19. The civil service system is a ____________________ system.
a.
nepotism
b.
favoritism
c.
reward
d.
merit
20. The police structure in the United States is:
a.
military.
b.
civilian.
c.
quasi-military.
d.
hemi-military.
21. Police officers are considered ____________________ members of the department.
a.
sworn
b.
nonsworn
c.
civilian
d.
local
22. Which of the following represents the standard order of civil service ranks within a police department from lowest to
highest?
a.
officer, sergeant, lieutenant, captain, chief
b.
corporal, officer, sergeant, lieutenant, captain, chief
c.
captain, officer, sergeant, corporal, lieutenant, chief
d.
officer, sergeant, corporal, lieutenant, captain, chief
23. The first officer at a crime scene is in charge until relieved, at which point the ____________________ takes charge
of the scene.
a.
captain
b.
lieutenant
c.
sergeant
d.
detective/investigator
24. The first supervisor in the police chain of command is the:
a.
detective.
b.
captain.
c.
lieutenant.
d.
sergeant.
25. Who is generally in charge of a squad?
a.
master patrol officer
b.
corporal
c.
lieutenant
d.
sergeant
26. Who is generally in charge of a platoon?
a.
captain
b.
lieutenant
c.
inspector
d.
detective
27. The collection of all officers working a particular shift is called a:
a.
cohort.
b.
precinct.
c.
platoon.
d.
staff.
28. The process of removing sworn officers from nonenforcement jobs and replacing them by nonsworn personnel is
called:
a.
rationalization.
b.
civilianization.
c.
upgrading.
d.
lateral transfer.
29. An entry-level police apprentice without general law enforcement powers suggested by the President’s Commission
on Law Enforcement and Administration of Justice is a:
a.
police agent.
b.
police officer.
c.
community service officer.
d.
reserve officer.
30. The police strike of 1919 occurred in:
a.
New York.
b.
Pittsburgh.
c.
Chicago.
d.
Boston.
31. The smallest geographical area a single patrol unit can patrol effectively is called a:
a.
precinct.
b.
sector.
c.
beat.
d.
zone.
32. Using a traditional three-tour system with one officer per beat per shift, about how many officers actually must be
available to cover each beat?
a.
2
b.
3
c.
4
d.
5
33. A patrol officer should report to his or her immediate ____________________, unless an emergency exists or speed is
necessary.
a.
department
b.
sergeant
c.
platoon
d.
precinct
34. Police chiefs are possibly the key figure in the police organization because they:
a.
get paid the most.
b.
appear before local government agencies.
c.
set the vision and tone for the department.
d.
work shifts when officers are sick.
35. The highly organized rank structure for sworn members of a department is known as:
a.
functional command.
b.
chain of command.
c.
unity of command.
d.
supervision ratio.
36. What is an example of an administrative unit in a police department?
a.
records
b.
alcohol testing
c.
personnel
d.
community relations
37. An example of an operations unit in a police department would be:
a.
patrol.
b.
communications.
c.
training.
d.
internal affairs.
38. Activities that benefit other units within the police department more frequently than do administrative activities are
called:
a.
personnel processes.
b.
operational procedures.
c.
auxiliary services.
d.
resource functions.
39. An example of an auxiliary unit in a police department would be:
a.
criminal investigations.
b.
community relations.
c.
communications.
d.
training.
40. Activities performed in direct assistance to the public are called:
a.
administration.
b.
operations.
c.
auxiliary services.
d.
fraternal procedures.
41. ____________________ is defined as an organizational model marked by hierarchy and promotion on professional
merit and skill.
a.
Keynesian paradigm
b.
Bureaucracy
c.
Privatization
d.
Monetarism
42. Informal job actions by officers in which they refuse to perform certain job functions in an attempt to win labor
concessions from their employers are called:
a.
blue flu.
b.
sit-out.
c.
blackout.
d.
blue-out.
43. The power of police is limited by state laws and the:
a.
Pendleton Act.
b.
district attorney.
c.
Bill of Rights.
d.
municipal judge.
44. A majority of female officers prefer a leader who is considered “transformational” and:
a.
autocratic.
b.
situational.
c.
democratic.
d.
laissez faire.
45. Total quality management, quality circles, job involvement, participative management, and employee empowerment
are all known as forms of:
a.
bottom-up leadership.
b.
top-down leadership.
c.
shared leadership.
d.
theory X leadership.
46. Shared leadership attained renewed interest in the 1980s and 1990s in response to:
a.
the court case of Tennessee v. Garner.
b.
New York City’s successful implementation.
c.
the riots in Los Angeles.
d.
Japanese industry’s success.
47. The independent body in Broken Arrow, Oklahoma, that has authority to make binding decisions on a wide range of
policy issues, working conditions, and departmental strategies is called a:
a.
community review board.
b.
community team.
c.
leadership team.
d.
police chief’s administrative team.
48. The President’s Commission on Law Enforcement and Administration of Justice recommended:
a.
hiring lateral police officers.
b.
developing a national police retirement system.
c.
hiring more women.
d.
forming permanent police reserve units.
49. Tradition and civil service rules have established the police officer’s working day as ____________________ hours.
a.
6
b.
8
c.
10
d.
12
50. Which group is considered the backbone of police services?
a.
detectives
b.
patrol officers
c.
training officers
d.
community service officers
51. The concept of dividing the tasks of an organization according to personnel, area, time, and function or process is
called __________.
52. Another name for chain of command is __________.
53. The number of officers or subordinates that a supervisor can supervise effectively is called the __________.
54. The concept that each individual in an organization is directly accountable to only one supervisor is called
__________.
55. Chain of command may be violated in two situations. They are __________ and __________.
56. No matter the size of the agency, the chain of command starts with the __________.
57. The first-line supervisor in the police chain of command is the __________.
58. The process of removing sworn officers from noncritical or nonenforcement tasks and replacing them with civilians or
nonsworn employees is called __________.
59. The ability and opportunity to transfer from one police department to another is called __________.
60. The traditional principles of management have been described using the acronym _____________.
61. Officers that move from one department to another are called _________________________.
62. Describe the major strengths and weaknesses of the civil service system.
63. Define civilianization and discuss the reasons for it.
64. Delineate the ranks in the police hierarchy from bottom to top, and explain the responsibilities of each rank.
65. Discuss the basic paradox of police discretion and control-oriented management.
66. Detail the benefits of a police union.
67. What are the major managerial concepts that must be considered when organizing a police department by area?
68. Identify the staffing issues that must be considered in organizing a police department that operates 7 days a week, 24
hours a day.
69. Discuss what ethical leadership is and how it is demonstrated.
70. Identify the backbone of the police department, and tell why this group’s members are the most important people in
police service.
71. Explain the concept of shared leadership. Use the Broken Arrow, Oklahoma, Police Department as an example.
72. List and discuss Taylor's Four Scientific Management Principles and if these principles are still valid today. Prepare a
3-5-page paper defending your position.
73. Discuss the benefits and drawbacks of hiring a lateral transfer into an agency. If you were the Chief/Sheriff of your
agency, would you want to hire lateral transfers and why or why not?
74. Leadership is an essential element in any organization. Are managers and supervisors leaders? Are the
words manage and supervise analogous to the word lead? Think of some of the supervisors or bosses you have
worked for. Did they merely tell you what to do and how to do it, and then discipline you if you did it poorly?
Or did they motivate you to see the value of the work you were performing and how you fit into the broader
mission of the organization, and inspire you to perform your job to the very best of your ability?
75. The number of officers or subordinates that a supervisor can supervise effectively is called the span of
control. Most police management experts say the chain of command should be 1 supervisor to every 6 to 10
officers of lower rank. What are some factors that may limit the number of employees a supervisor can manage?
