True / False
1. Most police management experts say the span of control in a police department should be one supervisor to every 11 to
15 officers of a lower rank.
a.
True
b.
False
2. Most government employees at the federal, state, and local levels are managed by a civil service system.
a.
True
b.
False
True
1
Alternative Organizational Models and Structures
when organizing a police department
Bloom’s: Remembering
3. A reserve officer is not considered to be sworn personnel.
a.
True
b.
False
False
1
Organizing by Personnel
department
Bloom’s: Remembering
4. In some jurisdictions, reserve officers are paid, and in some they are not.
a.
True
b.
False
True
1
Organizing by Personnel
department
Bloom’s: Remembering
5. Most police departments, particularly large departments, are governed by civil service regulations.
a.
True
False
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
b.
False
6. The 4–10 schedule makes it easier for managers to schedule employees.
a.
True
b.
False
False
1
7. Police unions are predominantly local organizations that bargain and communicate with the local police department and
the mayor or chief’s office.
a.
True
b.
False
True
1
8. All three shifts in the police three-tour system have the same characteristics.
a.
True
b.
False
False
1
9. Modern police organizations can be considered bureaucracies.
a.
True
b.
False
True
1
True
1
10. A civil service system solves all managerial problems with promotion, demotion, and dismissal.
a.
True
b.
False
11. Marine Corps general Smedley Butler organized a “bandit squad” to raid prostitution houses and suspected crime dens
in Philadelphia.
a.
True
b.
False
True
1
12. When an officer transfers from one department to another, they can lose some or all of their investment in their
pension plans.
a.
True
b.
False
True
1
13. Police fraternal organizations generally focus on national origin, ethnic, or gender identification.
a.
True
b.
False
True
1
department
14. The leadership team is an independent body with authority to make binding decisions on a wide range of policy issues,
working conditions, and departmental strategies.
a.
True
False
1
b.
False
15. Officers are looking for leadership characteristics in their managers that will positively influence them in their police
career.
a.
True
b.
False
True
1
Alternative Organizational Models and Structures
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
Multiple Choice
16. The management concept that says that each individual in an organization is supervised by one immediate supervisor
or boss who in turn reports to a higher supervisor is termed:
a.
b.
effective level of supervision.
c.
d.
chain of command.
d
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
17. The number of officers or subordinates a supervisor can supervise effectively is called:
a.
chain of command.
b.
organizational index.
c.
span of control.
d.
effective level of supervision.
c
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
18. The civil service system was created by the:
a.
Pendleton Act.
b.
Civil Rights Act of 1964.
c.
Fourteenth Amendment.
d.
Civil Service Act of 1911.
a
1
Organizing the Department: Managerial Concepts
True
1
Alternative Organizational Models and Structures
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
19. The civil service system is a ____________________ system.
a.
nepotism
b.
favoritism
c.
reward
d.
merit
d
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
20. The police structure in the United States is:
a.
military.
b.
civilian.
c.
quasi-military.
d.
hemi-military.
c
1
Alternative Organizational Models and Structures
when organizing a police department
Bloom’s: Remembering
21. Police officers are considered ____________________ members of the department.
a.
sworn
b.
nonsworn
c.
civilian
d.
local
a
1
Alternative Organizational Models and Structures
when organizing a police department
Bloom’s: Remembering
22. Which of the following represents the standard order of civil service ranks within a police department from lowest to
highest?
a.
officer, sergeant, lieutenant, captain, chief
b.
corporal, officer, sergeant, lieutenant, captain, chief
c.
captain, officer, sergeant, corporal, lieutenant, chief
d.
officer, sergeant, corporal, lieutenant, captain, chief
a
1
Organizing by Personnel
department
Bloom’s: Remembering
when organizing a police department
Bloom’s: Remembering
23. The first officer at a crime scene is in charge until relieved, at which point the ____________________ takes charge
of the scene.
a.
captain
b.
lieutenant
c.
sergeant
d.
detective/investigator
24. The first supervisor in the police chain of command is the:
a.
detective.
b.
captain.
c.
lieutenant.
d.
sergeant.
d
1
Organizing by Personnel
department
Bloom’s: Remembering
25. Who is generally in charge of a squad?
a.
master patrol officer
b.
corporal
c.
lieutenant
d.
sergeant
d
1
Organizing by Personnel
department
Bloom’s: Remembering
26. Who is generally in charge of a platoon?
a.
captain
b.
lieutenant
c.
inspector
d.
detective
b
1
Organizing by Personnel
department
Bloom’s: Remembering
27. The collection of all officers working a particular shift is called a:
a.
cohort.
b.
precinct.
c.
platoon.
d.
staff.
d
1
Organizing by Personnel
department
Bloom’s: Remembering
28. The process of removing sworn officers from nonenforcement jobs and replacing them by nonsworn personnel is
called:
a.
rationalization.
b.
civilianization.
c.
upgrading.
d.
lateral transfer.
b
1
Organizing by Personnel
department
Bloom’s: Remembering
29. An entry-level police apprentice without general law enforcement powers suggested by the President’s Commission
on Law Enforcement and Administration of Justice is a:
a.
police agent.
b.
police officer.
c.
community service officer.
d.
reserve officer.
c
1
Organizing by Personnel
department
Bloom’s: Remembering
30. The police strike of 1919 occurred in:
a.
New York.
b.
Pittsburgh.
c.
Chicago.
d.
Boston.
d
1
Organizing by Personnel
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
31. The smallest geographical area a single patrol unit can patrol effectively is called a:
a.
precinct.
b.
sector.
c.
beat.
d.
zone.
c
1
Organizing by Personnel
c
1
Organizing by Personnel
department
Bloom’s: Remembering
32. Using a traditional three-tour system with one officer per beat per shift, about how many officers actually must be
available to cover each beat?
a.
2
b.
3
c.
4
d.
5
d
1
Organizing by Area
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
33. A patrol officer should report to his or her immediate ____________________, unless an emergency exists or speed is
necessary.
a.
department
b.
sergeant
c.
platoon
d.
precinct
b
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
34. Police chiefs are possibly the key figure in the police organization because they:
a.
get paid the most.
b.
appear before local government agencies.
c.
set the vision and tone for the department.
d.
work shifts when officers are sick.
c
1
Organizing by Personnel
when organizing a police department
Bloom’s: Remembering
35. The highly organized rank structure for sworn members of a department is known as:
a.
functional command.
b.
chain of command.
c.
unity of command.
d.
supervision ratio.
b
1
Organizing by Personnel
when organizing a police department
Bloom’s: Remembering
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
36. What is an example of an administrative unit in a police department?
a.
records
b.
alcohol testing
c.
personnel
d.
community relations
37. An example of an operations unit in a police department would be:
a.
patrol.
b.
communications.
c.
training.
d.
internal affairs.
a
1
Organizing by Time
when organizing a police department
Bloom’s: Remembering
38. Activities that benefit other units within the police department more frequently than do administrative activities are
called:
a.
personnel processes.
b.
operational procedures.
c.
auxiliary services.
d.
resource functions.
c
1
Organizing by Function or Purpose
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
39. An example of an auxiliary unit in a police department would be:
a.
criminal investigations.
b.
community relations.
c.
communications.
d.
training.
c
1
Organizing by Function or Purpose
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
40. Activities performed in direct assistance to the public are called:
a.
administration.
b.
operations.
c.
auxiliary services.
d.
fraternal procedures.
b
1
c
1
Organizing by Function or Purpose
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
41. ____________________ is defined as an organizational model marked by hierarchy and promotion on professional
merit and skill.
a.
Keynesian paradigm
b.
Bureaucracy
c.
Privatization
d.
Monetarism
b
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
42. Informal job actions by officers in which they refuse to perform certain job functions in an attempt to win labor
concessions from their employers are called:
a.
blue flu.
b.
sit-out.
c.
blackout.
d.
blue-out.
a
1
Organizing by Personnel
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
43. The power of police is limited by state laws and the:
a.
Pendleton Act.
b.
district attorney.
c.
Bill of Rights.
d.
municipal judge.
c
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
44. A majority of female officers prefer a leader who is considered “transformational” and:
a.
autocratic.
b.
situational.
c.
democratic.
d.
laissez faire.
c
1
Alternative Organizational Models and Structures
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
45. Total quality management, quality circles, job involvement, participative management, and employee empowerment
are all known as forms of:
Organizing by Function or Purpose
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
a.
bottom-up leadership.
b.
top-down leadership.
c.
shared leadership.
d.
theory X leadership.
46. Shared leadership attained renewed interest in the 1980s and 1990s in response to:
a.
the court case of Tennessee v. Garner.
b.
New York City’s successful implementation.
c.
the riots in Los Angeles.
d.
Japanese industry’s success.
d
1
Organizing the Department: Managerial Concepts
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
47. The independent body in Broken Arrow, Oklahoma, that has authority to make binding decisions on a wide range of
policy issues, working conditions, and departmental strategies is called a:
a.
community review board.
b.
community team.
c.
leadership team.
d.
police chief’s administrative team.
c
Organizing the Department: Managerial Concepts
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
48. The President’s Commission on Law Enforcement and Administration of Justice recommended:
a.
hiring lateral police officers.
b.
developing a national police retirement system.
c.
hiring more women.
d.
forming permanent police reserve units.
b
1
Organizing the Department: Managerial Concepts
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
49. Tradition and civil service rules have established the police officer’s working day as ____________________ hours.
a.
6
b.
8
c.
10
d.
12
b
1
Organizing by Personnel
c
1
Organizing the Department: Managerial Concepts
INPO.DEMP.16.03.02 – Describe some recent examples of shared leadership in policing
Bloom’s: Remembering
50. Which group is considered the backbone of police services?
a.
detectives
b.
patrol officers
c.
training officers
d.
community service officers
b
1
Organizing by Area
when organizing a police department
Bloom’s: Remembering
Completion
51. The concept of dividing the tasks of an organization according to personnel, area, time, and function or process is
called __________.
division of labor
1
Organizing the Department: Managerial Concepts
police department that operates seven days a week, 24 hours a day
Bloom’s: Remembering
52. Another name for chain of command is __________.
hierarchy of authority
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
53. The number of officers or subordinates that a supervisor can supervise effectively is called the __________.
span of control
1
Organizing the Department: Managerial Concepts
when organizing a police department
Bloom’s: Remembering
54. The concept that each individual in an organization is directly accountable to only one supervisor is called
__________.
chain of command
1
when organizing a police department
Bloom’s: Remembering
55. Chain of command may be violated in two situations. They are __________ and __________.
56. No matter the size of the agency, the chain of command starts with the __________.
57. The first-line supervisor in the police chain of command is the __________.
58. The process of removing sworn officers from noncritical or nonenforcement tasks and replacing them with civilians or
nonsworn employees is called __________.
59. The ability and opportunity to transfer from one police department to another is called __________.
60. The traditional principles of management have been described using the acronym _____________.
61. Officers that move from one department to another are called _________________________.
1
62. Describe the major strengths and weaknesses of the civil service system.
1
63. Define civilianization and discuss the reasons for it.
1
64. Delineate the ranks in the police hierarchy from bottom to top, and explain the responsibilities of each rank.
1
65. Discuss the basic paradox of police discretion and control-oriented management.
66. Detail the benefits of a police union.
1
67. What are the major managerial concepts that must be considered when organizing a police department by area?
1
68. Identify the staffing issues that must be considered in organizing a police department that operates 7 days a week, 24
hours a day.
1
69. Discuss what ethical leadership is and how it is demonstrated.
1
70. Identify the backbone of the police department, and tell why this group’s members are the most important people in
police service.
1
71. Explain the concept of shared leadership. Use the Broken Arrow, Oklahoma, Police Department as an example.
1
72. List and discuss Taylor’s Four Scientific Management Principles and if these principles are still valid today. Prepare a
3-5-page paper defending your position.
73. Discuss the benefits and drawbacks of hiring a lateral transfer into an agency. If you were the Chief/Sheriff of your
agency, would you want to hire lateral transfers and why or why not?
74. Leadership is an essential element in any organization. Are managers and supervisors leaders? Are the
words manage and supervise analogous to the word lead? Think of some of the supervisors or bosses you have
worked for. Did they merely tell you what to do and how to do it, and then discipline you if you did it poorly?
Or did they motivate you to see the value of the work you were performing and how you fit into the broader
mission of the organization, and inspire you to perform your job to the very best of your ability?
75. The number of officers or subordinates that a supervisor can supervise effectively is called the span of
control. Most police management experts say the chain of command should be 1 supervisor to every 6 to 10
officers of lower rank. What are some factors that may limit the number of employees a supervisor can manage?