CHAPTER 3: THE ABC MODEL OF CRISIS INTERVENTION
Multiple Choice
1. What is the purpose of basic attending skills?
A. To find the precipitating event
B. To develop rapport
C. To provide coping skills
D. None of the above
2. Which is considered the most effective way to allow clients to express their real selves
without categories imposed on them by the interviewer?
A. Close-ended questions
B. Interpretations
C. Open-ended questions
D. None of the above
3. Paraphrasing is:
A. a way to help clients feel their emotions.
B. a clarifying technique.
C. a way to give advice.
D. all of the above.
4. Which basic attending skill is probably the most powerful tool in creating an empathic
environment?
A. Clarifying
B. Reflection
C. Summarization
D. Open-ended questions
5. When a counselor tells a client that his or her feelings are normal and suggests that others
would feel the same way under the same conditions, he is giving a/an:
A. educational statement.
B. empowerment statement.
C. support/validation statement.
D. reframe.
6. Defining a situation in a different way than the client is defining it is called:
A. educational statement.
B. empowerment statement.
C. support statement.
D. reframe.
7. When a client is presented with choices and is encouraged to take back power, the
counselor is providing a/an:
A. educational statement.
B. empowerment statement.
C. support statement.
D. reframe.
8. The most important way to begin the coping phase of crisis intervention is:
A. making sure the client reads books.
B. encouraging the client to develop new coping ideas.
C. giving solid advice.
D. none of the above.
9. Which of the following is an example of a 12-step group?
A. Al-Anon
B. Scared Straight
C. Phoenix house
D. All of the above
10. At the end of a crisis intervention interview, the counselor should:
A. develop a follow-up plan.
B. ensure commitment from the client.
C. have the client sign a no suicide contract when necessary.
D. all of the above.
Short Answer/Essay
1. What is the purpose of using basic attending skills?
2. Give three examples of open-ended questions.
3. Provide a reflective statement to go along with the following feelings:
A. Anger
B. Sadness
C. Joy
D. Fear
4. Why is it important that the client think of alternative coping strategies before the
counselor makes suggestions?
5. Describe each of the following:
A. Reframing
B. Educational statement
C. Empowerment statement
D. Validation statement