104. List the four steps of the giving praise model.
Moderate
p. 97
MGMT.LUSS.16.03-06 – LO: 03–06
Conceptual
105. The manager is showing an employee how to perform an audit check in inventory. The manager is using which
leadership style?
Support your answer.
a.
job-centered
b.
employee-centered
Moderate
p. 73
Application
106. The manager is talking to an employee about last night’s TV show. The manager is using which leadership style?
Support your answer.
Conceptual
a.
job-centered
b.
employee-centered
107. The manager is praising an employee for a job well done. The manager is using which leadership style?
Support your answer.
a.
job-centered
b.
employee-centered
Moderate
p. 73
MGMT.LUSS.16.CA.3.1 – Concept Application 3-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
108. The manager spends time interacting with employees only to tell them what to do and how to do it. Which
Leadership Grid style is the manager using?
Support your answer.
a.
1,1 (impoverished)
b.
1,9 (country club)
c.
9,1 (authority compliance)
d.
5,5 (middle of the road)
e.
9,9 (team)
Moderate
p. 76
MGMT.LUSS.16.CA.3.2 – Concept Application 3-2
Moderate
p. 73
MGMT.LUSS.16.CA.3.1 – Concept Application 3-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
109. The manager is showing an employee how to perform an audit check in inventory. However, at the same time the
manager is encouraging the employee for his or her effort. Which Leadership Grid style is the manager using?
Support your answer.
a.
1,1 (impoverished)
b.
1,9 (country club)
c.
9,1 (authority compliance)
d.
5,5 (middle of the road)
e.
9,9 (team)
The manager has a high concern for both people and production.
p. 76
MGMT.LUSS.16.CA.3.2 – Concept Application 3-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
BLOOMS: Application
110. The manager spends most of the time socializing with employees, while providing little instruction. The manager
avoids discipline. Which Leadership Grid style is the manager using?
Support your answer.
a.
1,1 (impoverished)
b.
1,9 (country club)
c.
9,1 (authority compliance)
d.
5,5 (middle of the road)
e.
9,9 (team)
p. 76
MGMT.LUSS.16.CA.3.2 – Concept Application 3-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
AACSB: Analytic – Analytic skills
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
BLOOMS: Application
111. Susan’s goal is to write her personal objectives within two weeks. Which of the following “must” criteria is not met
in this statement?
Support your answer.
a.
singular
b.
specific
c.
measurable
d.
target date
does the time start and end?
Moderate
p. 90 – 91
MGMT.LUSS.16.CA.3.3 – Concept Application 3-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
112. Bill’s goal is to save more money in 2010. Which of the following “must” criteria is not met in this statement?
Support your answer.
a.
singular
b.
specific
c.
measurable
d.
target date
Moderate
p. 90 – 91
MGMT.LUSS.16.CA.3.3 – Concept Application 3-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
113. Edie would often make a sound because he knew it bothered the manager. So the manager decided to ignore it.
Which motivation technique is most commonly used in this situation?
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
Support your answer.
a.
hierarchy of needs
d.
equity
f.
expectancy
b.
two-factor
e.
goal-setting
g.
reinforcement
c.
acquired needs
114. Shaw retail store offers good working conditions, salaries, and benefits, so Shaw is now planning a monthly
barbeque. Which motivation theory is being used?
Support your answer.
a.
hierarchy of needs
d.
equity
f.
expectancy
b.
two-factor
e.
goal-setting
g.
reinforcement
c.
acquired needs
Moderate
p. 81 – 82, also exhibit 3.7 on page 83
MGMT.LUSS.16.CA.3.4 – Concept Application 3-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
115. A manager used to focus on improving working conditions, but stopped and now focuses on making the job more
interesting and challenging. Which motivational theory is being used?
Support your answer.
a.
hierarchy of needs
d.
equity
f.
expectancy
b.
two-factor
e.
goal-setting
g.
reinforcement
c.
acquired needs
The answer is (b) two-factor theory.
Moderate
p. 92 – 98
MGMT.LUSS.16.CA.3.4 – Concept Application 3-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
Application
BLOOMS: Application
116. A manger knows Jose likes people, so she gives him jobs working with others. Which motivational theory is she
using?
Support your answer.
a.
hierarchy of needs
d.
equity
f.
expectancy
b.
two-factor
e.
goal-setting
g.
reinforcement
c.
acquired needs
Moderate
p. 86
MGMT.LUSS.16.CA.3.4 – Concept Application 3-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
and abilities
Application
BLOOMS: Application
117. A manager that assigns challenging tasks that can be completed with hard work is best described as using which
motivation theory?
Support your answer.
a.
hierarchy of needs
d.
equity
f.
expectancy
b.
two-factor
e.
goal-setting
g.
reinforcement
c.
acquired needs
Moderate
p. 89 – 91
MGMT.LUSS.16.CA.3.4 – Concept Application 3-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – IL – DISC: Motivation Concepts – Other management-specific knowledge
The manager was focusing on maintenance factors but switched to motivators.
Moderate
p. 82 – 85
MGMT.LUSS.16.CA.3.4 – Concept Application 3-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Application
BLOOMS: Application
118. Recall a present or past manager. Which of the University of Iowa leadership styles does or did your manager use
most often? Describe the behavior of your manager.
119. Recall a present or past manager. Which of the four Ohio State leadership styles does or did your manager use most
often? Describe the behavior of your manager.
120. Recall a present or past manager. Which of the five Leadership Grid styles does or did your manager use most often?
Describe the behavior of your manager.
121. On what level of the hierarchy of needs are you at this time for a specific aspect of your life (professional or
personal)? Be sure to specify the level by name, and explain why you are at that level.
122. Recall a present or past job; are you or were you dissatisfied or not dissatisfied with the maintenance factors? Are or
were you satisfied or not satisfied with the motivators? Be sure to identify and explain your satisfaction with the specific
maintenance and motivator factors.
123. Explain how your need for achievement, power, and/or affiliation has affected your behavior, or that of someone you
work with or have worked with. What were the consequences of the behavior, and was the need satisfied?
124. Give an example of how equity theory has affected your motivation, or that of someone else you work with or have
worked with. Be sure to specify if you were underrewarded, overrewarded, or equitably rewarded.
125. Give an example of how expectancy theory has affected your motivation, or that of someone else you work with or
have worked with. Be sure to specify the expectancy and valence.
126. Using the writing objectives model, write one or more objectives for an organization you work for or have worked
for that meet the criteria for objectives.
127. Give one or more examples of the types of reinforcement, and the schedules used, on a present or past job.
128. Which leadership model do you prefer?
129. Do you agree with the University of Michigan model (with two leadership styles) or with the Ohio State model (with
four leadership styles)?
130. Do you agree with the Leadership Grid’s claim that the one best leadership style is the team leader (9,9)?
131. Which of the three content motivation theories do you prefer? Why?
132. Which of the three process motivation theories do you prefer? Why?
133. What is your motivation theory? What major methods, techniques, and so on, do you plan to use on the job as a
manager to increase motivation and performance?
134. Reinforcement theory is unethical because it is used to manipulate employees. Do you agree with this statement?
Explain your answer.
135. Which type and schedule of reinforcement do you plan to use most often as a leader?
136. Do you really get what you reinforce? Explain.
137. Write the four steps of the writing objectives model and, below it, write a job-related objective that meets the criteria
for setting objectives.
138. Select your own situation in which giving praise is appropriate. If it’s not obvious through giving praise, write out a
short explanation of the situation.
Write the first step in the giving praise model, followed by what you would say to the person. Follow the same format of
listing the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
MGMT.LUSS.16.DLS.3.2 – Developing Your Leadership Skills 3-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Skill Development
BLOOMS: Application
139. Giving Praise. You word processed a short memo to John Richards, the accounting manager, whom you don’t know.
You gave it to your secretary, Chris, to send. Chris realized that you used the wrong last name, re-typed the memo, and
sent it to John Richardson. Chris told you about your error after sending the memo for you. You have decided to give
praise to your secretary for a job well done.
Write the first step in the giving praise model, followed by what you would say to Chris. Follow the same format of listing
the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
MGMT.LUSS.16.DLS.3.1 – Developing Your Leadership Skills 3-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Skill Development
BLOOMS: Application
140. Giving Praise. You are a sales manager and were looking over some sales invoices. You saw an invoice for the sale
of $50,000 worth of computers to Acme Company by Chris, a commission sales rep. This is a large sale, and you know
that Chris has been trying to get business with Acme for some time now. It has potential for a lot of future business, so
you have decided to give praise to your sales rep for a job well done.
Write the first step in the giving praise model, followed by what you would say to Chris. Follow the same format of listing
the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
p. 97
141. Giving Praise. You are the owner of a small retail clothes store. You are in the middle of working on a new display
p. 97
when Chris, a salesperson, comes over to you and suggests how to rearrange the sweaters so that the display is more
colorful and appealing to the eye. You decided to give Chris praise for a good idea.
Write the first step in the giving praise model, followed by what you would say to Chris. Follow the same format of listing
the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
142. Give an example of how a goal(s) affected your motivation and performance, or those of someone else you work
with or have worked with.
143. Objective: To improve our company image by year-end 2018
Identify which criteria is missing from this objective. Write a new objective and include the missing criteria.
144. Objective: To increase the number of customers by 10 percent.
Identify which criteria is missing from this objective. Write a new objective and include the missing criteria.
145. Objective: To increase profits during 2017.
Identify which criteria is missing from this objective. Write a new objective and include the missing criteria.
146. Objective: To sell 5 percent more hot dogs and 8 percent more soda at the baseball game on Sunday, June 12, 2016.
Identify which criteria is missing from this objective. Write a new objective and include the missing criteria.
147. Write three educational, personal and career objectives you want to accomplish. Your objectives can be as short term
as something you want to accomplish today, or as long term as 20 years from now. Be sure your objectives meet the
criteria for effective objectives.