Name:
Class:
Date:
1. Business documents can include all of the following EXCEPT ____.
a.
resumes
b.
personal letters
c.
proposals
d.
newsletters
1
2. An effective business document should ____.
a.
have a professional appearance
b.
convey its message concisely
c.
convey its message clearly
d.
all of the above
d
1
3. A letterhead should contain all of the following EXCEPT ____.
a.
the complete legal name of the individual or company
b.
the telephone number
c.
the mailing address
d.
the company’s objective
d
1
4. All of the following are guidelines about the appearance of letterhead elements EXCEPT ____.
a.
use fonts that are easy to read
b.
make the font size of your name the same size as the rest of the text in the letterhead
c.
consider formatting your name in bold
d.
choose colors that convey your goals
b
1
5. The ____ tab automatically appears when a shape is selected in a document.
a.
Shape Options
b.
Drawing Tools Format
c.
Shape Styles Gallery
d.
all of the above
b
1
6. Word provides a(n) ____ button, which increases the font size of selected text each time you tap or click the button.
a.
Grow Font
b.
Increase Font Size
c.
Font Size
d.
Enlarge Selected Text
b
Name:
Class:
Date:
7. The Increase Font Size button appears on the ____ tab.
a.
FONTS
b.
HOME
c.
STYLES
d.
LAYOUTS
b
1
8. If you tap or click the Increase Font Size button too many times and make the font size too big, you can tap or click the
____ button until the desired font size is displayed.
a.
Decrease Font Size
b.
Small Font
c.
Reduce Font
d.
Reduce Selected Text
a
1
9. Files containing ____ are available from a variety of sources.
a.
task panes
b.
search terms
c.
colors
d.
graphics
d
10. ____ is a predefined graphic.
a.
Clip art
b.
A content control
c.
A task unit
d.
A building block
a
1
11. To display the Color gallery, with the graphic selected, tap or click the Color button in the ____ group on the
PICTURE TOOLS FORMAT tab.
a.
Format
b.
Tools
c.
Options
d.
Adjust
d
1
12. Having used the Color gallery to change the color of a graphic, with the graphic selected, tap or click ____ in the
Color gallery to change a graphic back to its original color.
a.
No Recolor
b.
Restore
c.
Revert
d.
Default Color
1
Name:
Class:
Date:
a
1
13. As an alternative to using the Color button on the PICTURE TOOLS FORMAT tab to display the Color gallery, you
can right-click the graphic, click ____ on the shortcut menu, click the Picture button, expand the PICTURE COLOR
section, and select the desired options.
a.
Format Picture
b.
Image Options
c.
Colors and Themes
d.
Change Colors
a
1
14. You can make one color in a graphic ____, that is, removing its color.
a.
opaque
b.
transparent
c.
translucent
d.
transfigured
b
1
15. You would make a color in a graphic ____ if you wanted to remove part of a graphic or see text or colors behind a
graphic.
a.
opaque
b.
transparent
c.
translucent
d.
transfigured
b
1
16. To display the Rotate gallery, with the graphic selected, tap or click the Rotate Objects button in the ____ group on the
Picture Tools Format tab.
a.
Default
b.
Live Preview
c.
Standard
d.
Arrange
d
1
17. A ____ symbol is another name for a dot symbol.
a.
bullet
b.
logo
c.
cell
d.
target
a
1
18. Typing text, followed by two hyphens, followed by more text and then a space changes the two hyphens to a(n) ____.
Name:
Class:
Date:
a.
ampersand
b.
border
c.
en dash
d.
em dash
d
1
19. To insert a tab character in a cell, you must press ____.
a.
CTRL+TAB
b.
F2
c.
SHIFT+TAB
d.
ENTER
a
1
20. To convert a hyperlink to regular text, right-click the hyperlink and then click ____ on the shortcut menu.
a.
Edit Hyperlink
b.
Select Hyperlink
c.
Convert Hyperlink
d.
Remove Hyperlink
d
1
21. Essential business letter elements include the ____.
a.
date line and inside address
b.
message
c.
signature block
d.
all of the above
d
1
22. In a business letter, the ____, if present, begins two lines below the last line of the inside address.
a.
salutation
b.
date line
c.
message
d.
complimentary close
a
1
23. In a business letter, type the ____ at least four blank lines below the complimentary close, allowing room for the
author to sign his or her name.
a.
inside address
b.
message
c.
signature block
d.
salutation
c
1
24. Word, by default, places a tab stop at every ____ mark on the ruler.
a.
.25″
b.
.5″
Name:
Class:
Date:
c.
.75″
d.
1″
b
1
25. Each time you press the ____ key, Word carries forward custom tab stops to the next paragraph.
a.
SHIFT
b.
ENTER
c.
CTRL
d.
F2
b
1
26. In the ____ letter style, all components of the letter begin flush with the left margin.
a.
modified block
b.
block
c.
modified semi-block
d.
all of the above
b
1
27. In the ____ letter style, the date, complimentary close, and signature block are positioned approximately one-half inch
to the right of center or at the right margin.
a.
modified block
b.
block
c.
modified semi-block
d.
all of the above
a
1
28. Pressing the ____ key instructs Word to replace a building block name with the stored building block entry.
a.
F1
b.
F2
c.
F3
d.
F4
c
1
29. To advance rightward from one cell to the next in a table, press the ____ key.
a.
TAB
b.
BACKSPACE
c.
HOME
d.
ENTER
a
1
Name:
Class:
Date:
30. If you want to select the first and third rows in the table in the accompanying figure, you select the first row, and then
hold down the ____ key while selecting the third row.
a.
CTRL
b.
ALT
c.
SHIFT
d.
ENTER
a
1
31. To move from the first cell in the table in the accompanying figure to the next cell, press the ____ key(s).
a.
TAB
b.
BACKSPACE
c.
SHIFT+TAB
d.
SHIFT+ENTER
a
1
32. To move from the second cell in the table in the accompanying figure back to the previous cell, press the ____ key(s).
a.
TAB
b.
BACKSPACE
c.
SHIFT+TAB
d.
SHIFT+ENTER
c
1
33. To select multiple cells, rows, or columns in the table in the accompanying figure if they are not adjacent to one
another, select the first cell and then hold down the ____ key while selecting the next cell, row, or column.
a.
ALT
b.
SHIFT
c.
ENTER
d.
CTRL
d
Name:
Class:
Date:
34. To select a ____ in the table in the accompanying figure, point to its left edge and click when the mouse pointer
changes to a small solid upward angled pointing arrow.
a.
cell
b.
row
c.
column
d.
none of the above
a
1
35. To change the width of a column like the one in the accompanying figure, hold down the ____ key while dragging
markers on the ruler.
a.
SHIFT
b.
CTRL
c.
ALT
d.
F2
c
1
36. All of the following are vertical alignment options EXCEPT ____.
a.
middle
b.
center
c.
top
d.
bottom
a
1
37. When you use a mouse to select a row or column in a table, Word displays a(n) ____.
a.
building block
b.
Insert Control
c.
hyperlink
d.
block style
b
1
38. The Bullets button is available on the HOME tab of the Ribbon in the ____ group.
a.
Special Characters
b.
Format
c.
Paragraph
d.
Options
c
1
39. When you press the ____ key without entering any text after the automatic bullet character, Word turns off the
automatic bullets feature.
a.
ENTER
b.
ESC
c.
ALT
d.
CTRL
1
Name:
Class:
Date:
a
1
40. To print a mailing label, tap or click the Labels button on the MAILINGS tab in the ____ group.
a.
Building Block
b.
AutoText
c.
Template
d.
Create
d
1
Modified Multiple Choice
41. ____ is a part of the complete mailing address that should appear on a letterhead.
a.
City
b.
Postal code
c.
State
d.
Room or suite number
a, b, c, d
1
42. Borders may be added ____ a paragraph.
a.
above
b.
below
c.
to the left of
d.
in the middle of
a, b, c
1
43. When ____ is pressed after entering an email address or web address, Word automatically formats the address as a
hyperlink, that is, in a different color and underlined.
a.
ENTER
b.
ESC
c.
SPACEBAR
d.
F3
a, c
1
44. In a business letter, the inside address usually contains the addressee’s ____.
a.
complimentary close
b.
business affiliation
c.
courtesy title
d.
full geographical address
b, c, d
1
45. To split cells, position the insertion point in the cell to split, ____, enter the number of columns and rows into which
you want the cells split in the Split Cells dialog box, and tap or click the OK button.
a.
right-click the cells and then click Divide
b.
tap or click the Split Cells button in the Merge group on
Name:
Class:
Date:
Cells on the shortcut menu
the TABLE TOOLS LAYOUT tab
1
46. You can use your own creative skills to design and compose business documents.
a.
True
b.
False
True
1
47. Word has a variety of predefined shapes, which are a type of drawing object, that you can insert in documents.
a.
True
b.
False
True
1
48. When you insert an object in a document, Word always inserts it as a floating object.
a.
True
b.
False
False
1
49. An inline object is an object that can be positioned at a specific location in a document or in a layer over or behind text
in a document.
a.
True
b.
False
False
1
50. With the In Front of Text wrapping option, a floating object appears behind the text.
a.
True
b.
False
False
1
51. To remove a border from a paragraph, position the insertion point in the paragraph, tap or click the Border button
arrow on the HOME tab, and then tap or click the No Border button in the Borders gallery.
a.
True
Name:
Class:
Date:
b.
False
True
1
52. In a business letter, within the message, paragraphs are double-spaced with single-spacing between paragraphs.
a.
True
b.
False
False
1
53. In a business letter, the complimentary close displays two lines below the last line of the message.
a.
True
b.
False
True
1
54. Each time the ENTER key is pressed, any custom tab stops are carried forward to the next paragraph.
a.
True
b.
False
True
1
55. When a custom tab stop is set, the tab marker on the ruler reflects the alignment of the characters at the location of the
tab stop.
a.
True
b.
False
True
1
56. To move a custom tab stop, drag the tab marker to the desired location on the ruler.
a.
True
b.
False
True
1
57. To remove a custom tab stop, right-click the tab marker on the ruler and then click Remove on the shortcut menu.
a.
True
b.
False
Name:
Class:
Date:
False
1
58. Some compound words should not be divided at the end of a line.
a.
True
b.
False
True
1
59. The difference between an AutoCorrect entry and a building block is that the building block feature makes corrections
automatically as soon as the SPACEBAR or a punctuation key is pressed, whereas the F3 key must be pressed or the
AutoCorrect command clicked to instruct Word to make an AutoCorrect correction.
a.
True
b.
False
False
1
60. Each row of a table has an end-of-row mark, which can be used to add columns to the right of a table.
a.
True
b.
False
True
1
61. When at the rightmost cell in a row, press the ENTER key to move to the first cell in the next row; do not press the
TAB key.
a.
True
b.
False
False
1
62. Formatting marks, such as the end-of-cell mark, do not print on a hard copy.
a.
True
b.
False
True
1
63. The column boundary, the border to the right of a column, can be dragged until a row is at a desired height.
a.
True
Name:
Class:
Date:
b.
False
False
1
64. The row boundary, the border at the top of a row, can be dragged until the column is at the desired width.
a.
True
b.
False
False
1
65. When you first create a table it is left-aligned; that is, flush with the left margin.
a.
True
b.
False
True
1
66. If you want to move a table to a new location, point to the upper-right corner of the table until the table move handle
appears, point to the table move handle, and then drag it to move the entire table to a new location.
a.
True
b.
False
True
1
67. You can undo AutoFormat changes by pressing CTRL+Z.
a.
True
b.
False
True
1
68. To delete the contents of a cell, select the cell contents and then press the DELETE or BACKSPACE key.
a.
True
b.
False
True
1
69. To print a mailing label, tap or click the Labels button in the Create group on the MAILINGS tab, type the delivery
address in the Delivery address box, and then tap or click the Print button in the Envelopes and Labels dialog box.
a.
True
Name:
Class:
Date:
b.
False
True
1
70. One way to distribute a document is to post it on cloud storage such as SkyDrive.
a.
True
b.
False
True
1
71. If you want to use the Color gallery to change a graphic back to its original colors, you can tap or click Restore in the
gallery. _________________________
1
72. Typing an ordinal followed by a space or a hyphen makes part of the ordinal into a(n) subscript.
_________________________
1
73. Hyperlinks are useful only in online documents. _________________________
True
1
74. The Normal style defines line spacing as single and does not insert any additional blank space between lines when you
press the ENTER key. _________________________
1
75. If you want to conserve ink or toner, you can instruct Word to print draft quality documents.
_________________________
True
1
76. A(n) ____________________ object is an object that is part of a paragraph.
inline
1
Name:
Class:
Date:
77. A(n) ____________________ object is an object that can be positioned at a specific location in a document or in a
layer over or behind text in a document.
78. ____________________ objects give you more flexibility because you can position them anywhere on the page.
79. In Word, as shown in the accompanying figure, a solid line, called a(n) ____________________, can be drawn at any
edge of a paragraph.
80. In Word, the term, ____________________, refers to returning the formatting to the Normal style.
81. In a business letter, the ____________________, which consists of the month, day, and year, is positioned two to six
lines below the letterhead.
Name:
Class:
Date:
82. A(n) ____________________ is a location on the horizontal ruler that tells Word where to position the insertion point
when you press the TAB key on the keyboard.
83. When the TAB key is pressed, a(n) ____________________ formatting mark appears in the empty space between the
tab stops.
84. If the same text or graphic is used frequently, you can store the text or graphic as a(n) ____________________ and
then insert the stored entry in the open document, as well as in future documents.
85. Press CTRL+SHIFT+SPACEBAR to enter a(n) ____________________, which is a special space character that
prevents two words from splitting if the first word falls at the end of a line.
86. Press CTRL+SHIFT+HYPHEN to enter a(n) ____________________, which is a special type of hyphen that prevents
two words separated by a hyphen from splitting at the end of a line.
87. When inserting a table, you must specify the total number of rows and columns required, which is called the
____________________ of the table.
88. A Word ____________________ is a collection of rows and columns.
89. In a Word table, the intersection of a row and a column is called a(n) ____________________, and is filled with text.
Name:
Class:
Date:
90. Each cell in a Word table has a(n) ____________________, which is a formatting mark that assists with selecting and
formatting cells.
91. You can drag a(n) ____________________, which is the border to the right of a column, until the column is the
desired width.
92. You can drag a(n) ____________________, which is the border at the bottom of a row, until the row is the desired
height.
93. An entire table can be resized by dragging the ____________________, which is a small square that displays when
pointing to a corner of a table.
94. Press the ____________________ key(s) to select the previous cell from the one in which the insertion point appears.
95. You cannot use the ____________________ key to insert a row at the beginning or middle of a table; instead, you use
the Insert Rows Above or Insert Rows Below command.
96. Discuss letterhead, including its design, required contents, and the placement and appearance of those elements.
Name:
Class:
Date:
97. List at least five commonly used AutoFormat As You Type options. In your response, provide both what the initially
typed text is and what the AutoFormat result is.
98. Describe each of the three common business letter styles.
Name:
Class:
Date:
Critical Thinking Questions
Case 3-1
Your friend Julian is applying for his first job and is looking to produce a cover letter that is letter-perfect in its
presentation, not to mention its content. Knowing that you are a recently successful job seeker, he comes to you for advice
on the preparation of the letter.
99. Julian wants to get the letter off to a good start. He has designed a personal letterhead with his name at the very top.
What is the first thing he should put immediately below the letterhead, and how far below the letterhead should it appear?
a. date line, two to six lines below
b. inside address, three to eight lines below
c. salutation, two to four lines below
d. messages, two lines below
1
Critical Thinking
100. Julian is concerned that he is forgetting something in the inside address. He has the following information: courtesy
title, full name, business affiliation, and full geographical address.
a. Yes, he is forgetting the complimentary close.
b. Yes, he is forgetting the job title.
c. Yes, he is forgetting the date line.
d. No, he is not forgetting anything.
1
Critical Thinking
Critical Thinking Questions
Case 3-2
Your friend is new to using tables, and he is having a lot of difficulty manipulating them. You offer to help him with some
tips for selecting items in the table, for starters.
101. If you tap or click at the left edge of a cell, what are you selecting?
1
Critical Thinking
Name:
Class:
Date:
a. the table
c. the row in which the cell appears
b. the cell
d. the column in which the cell appears
B
1
WD 179
Critical Thinking
102. Which of the following allows you to select the entire table?
a. triple-click the table
c. click to the left of the topmost row
b. click the border at the top of the leftmost
column
d. click the table move handle
D
1
WD 179
Critical Thinking
Identify the letter of the choice that best matches the phrase or definition.
a.
letterhead
b.
complimentary close
c.
drawing object
d.
salutation
e.
Clip Organizer
f.
clip art
g.
building block
h.
dimension
i.
cell
j.
inside address
REFERENCES:
WD 170
WD 174
WD 148
WD 144
WD 166
WD 166
WD 174
WD 166
WD 142
WD 141
103. Useful when you use the same text or graphic frequently.
g
1
104. The total number of rows and columns required in a table.
h
Name:
Class:
Date:
105. A predefined graphic.
106. An object that is part of a paragraph.
107. Appears followed by a colon in a business letter.
108. Appears three to eight lines below the date line in a business letter.
109. The intersection of a row and column.
110. Appears two lines below the last line of a message in a letter.
111. A graphic that you create using Word.
112. Section of a letter that identifies an organization or individual.