Chapter 3: Listening, Responding, and Giving Feedback
Chapter Assessment
1. Which of the following is not considered to be a nonverbal cue?
A. body movements
B. congruence
C. minimal encouragers
D. spatial relations
2. The distance you keep between yourself and another in an interaction is________.
A. Body movement
B. Vocal cues
C. Spatial relations
D. congruence
3. Each of the following are barriers to effective listening except
A. daydreaming.
B. filtering messages.
C. not maintaining eye contact.
D. rehearsing a response.
4. All of the following are examples of paralanguage except:
A. pitch
B. tone
C. spatial distance
D. tempo
5. All of the following are benefits of listening except
A. helps establish rapport
B. helps build relationships
C. is the foundation for all interactions
D. signals the need for distance
6. Which of the listening processes is the sense-making element?
A. Hearing
B. Understanding
C. Attending
D. Remembering
7. Which category of responding is also referred to as minimal encouragers?
A. Prompting
B. Paraphrasing
C. Reflecting
D. Questioning
8. Which of the following statements is the most concrete?
A. “The new counselor dealt with the troubled student pretty well.”
B. “When Susan saw the ‘F’ on her paper she cried and ran out of the room.”
C. “I would have had a hard time handling those students like you did.”
D. “You did a great job on that assignment.”
9. Which of the following is not a characteristic of effective interpersonal feedback?
A. Descriptive
B. Specific
C. Evaluative
D. Concise
10. Which of the following is not a suggestion for using e-mail effectively?
A. Get a response to your message
B. Be professional
C. Treat your e-mail as non-confidential.
D. Check your perceptions
11. True or False There are cultural variations in the expression of nonverbal cues that can
be misinterpreted if an individual is unaware of such differences.
12. True or False Research suggests that although people spend about 50% of their
communication time listening, their listening effectiveness is only about
25%.
13. True or False Corrective feedback is most beneficial to learners when it is
given after a period of reflection.
14. True or False Nonverbal messages are the central mechanism for communicating
emotion and attitudes.
15. True or False Gestures are the most powerful of the body language cues.
16. True or False Typically, the greater the distance between people in an interaction the
greater the intimacy.
17. True or False Timing of silence is an example of paralanguage.
18. True or False Feedback should be imposed, direct, culturally sensitive, and well timed.
19. True or False In listening, focus on the content by identifying themes or keywords in the
message, and avoiding trivial details.
20. True or False A category of responding that involves nonverbal and very limited verbal
communication is paraphrasing.
21. List and explain four suggestions for using e-mail effectively.
22. List and explain four guidelines for effective listening
23. List and explain four of the components of paralanguage.
24. When interacting with someone, explain what can happen if you fail to adequately listen
and respond back in a hasty manner.
Chapter 3: Listening, Responding, and Giving Feedback
Chapter Assessment
