1. Which of the following challenges must managers overcome to remain competitive?
a. Challenge of managing ethical behavior
b. Challenge of work force diversity
c. Challenge of globalization
d. All of the above
2. Which of the following is NOT one of the major challenges that managers must deal with in order to remain
competitive?
a. Globalizing the firm’s operations to compete in the global village
b. Managing ethical behavior, good character, and personal integrity
c. Managing a diverse workforce
d. Anticipating changes in foreign currency valuations
3. Globalization implies all of the following except:
a. that the world is free from national boundaries.
b. a borderless world.
c. competition between workers from other countries.
d. an organization’s nationality is held strongly in consciousness.
4. A transnational organization is one where:
a. it‘s nationality is held strongly in the consciousness of managers even though the organization competes on a
global scale.
b. the global viewpoint supersedes national issues.
c. employing a multicultural mix of workers is avoided to prevent diversity among employees.
d. a prevalent ethnic viewpoint begins to be held strongly in the consciousness of managers.
5. Given the increasing attractiveness of U.S. business ventures in China, a major challenge for Western managers
will be to understand the Chinese practice of guanxi, which is the:
a. strong use of rewards and punishment in the workplace.
b. use of personal connections to conduct business.
c. practice of group members evaluating the performance of individual group members.
d. tendency to negotiate small but specific agreements in order to interact effectively.
6. Many U.S. and Canadian firms have located manufacturing plants in Mexico to take advantage of lower labor
costs. Additionally, many tariffs on U.S. exports have been reduced. These global changes occurred because of:
a. the European union.
b. GATT agreements.
c. NAFTA.
d. Perestroika.
7. According to the research of Hofstede, U.S. managers tend to exhibit which of the following cultural
characteristics?
a. Collectivism, long-term orientation, and high power distance
b. Low uncertainty avoidance, masculinity, and collectivism
c. Weak power distance, short-term orientation, and individualism
d. High tolerance for uncertainty, collectivism, and strong power positions
8. The work of Hofstede is important because his studies revealed that more differences in work-related attitudes can
be explained by:
a. gender.
b. profession.
c. national culture.
d. age.
9. Hofstede’s cross-cultural research found that Japanese managers valued:
a. high risk taking.
b. group decisions.
c. short-time perspective.
d. individualism.
10. Hofstede’s work casts doubt on the:
a. ability of cross-cultural attitudes to predict job-related attitudes.
b. use of masculinity versus femininity as an orientation that has cultural variation.
c. use of time as an orientation that differs across cultures.
d. the universal applicability of U.S. management theories.
11. Executive performance bonuses, high position power, and tactical or short-range planning suggest a corporate
culture that emphasizes:
a. low risk taking.
b. consensus decision making.
c. high uncertainty avoidance.
d. individualism.
12. An expatriate manager is one who:
a. has left a transnational organization to work for a competitor.
b. works within a foreign-owned company within their own country.
c. works in a country other than his or her home country.
d. has given his or her allegiance to a transnational type of organization over a more national/domestic
perspective.
13. Which of the following is a difference between masculinity and femininity?
a. Men are meant to be tough, whereas women are meant to tender.
b. Only men are meant to be assertive, whereas as women are meant to be nurturing.
c. Men are meant to be modest, whereas women are meant to be decisive.
d. Only men are meant to be nurturing, whereas women are meant to be tough.
14. A country that is long–term oriented:
a. is typically careful about spending money.
b. is most likely to respect tradition.
c. is more likely to meet social obligations.
d. is generally focussed on the past and present.
15. In which of the following cultures should you avoid directly saying no?
a. Japan
b. Saudi Arabia
c. Mexico
d. Canada
16. Which of the following was NOT recommended as a technique for increasing the sensitivity of differences
between people from various cultures?
a. Describing one another’s culture
b. Cultural sensitivity training
c. Role analysis technique (RAT)
d. Cross-cultural task forces or teams
17. While the globalization of business affects all parts of the organization, which area of the organization is particularly
affected?
a. Marketing
b. Operations
c. MIS
d. Human resources
18. Attention to diversity has particularly increased in recent years because of:
a. the use of telecommunications.
b. the opportunity for use of lower cost labor in other countries.
c. the changing demographics of the working population.
d. legislation.
19. According to your text, African-Americans and Hispanic-Americans are likely to be at a disadvantage within
organizations because:
a. they are under-represented in declining occupations.
b. they tend to live in a small number of large cities that are facing severe economic difficulties.
c. available jobs in the future will require less skill than in the past.
d. the proportion of African-Americans and Hispanic-Americans who are qualified for higher level jobs are
often higher than the proportion of qualified whites and Asian-Americans.
20. The globalization of business and changing demographic trends will present organizations with a tremendously
culturally diverse workforce which represents the risk that:
a. prejudices and stereotypes will prevent managers and employees from developing a synergy.
b. employee families will not be left intact and this could cause a drop in productivity.
c. values will begin to erode.
d. opportunities will not be available to employees within the organization and outside the organization.
21. Which of the following statements/statistics about women in the workforce is incorrect?
a. The labor force participation rate of women is approximately 70%.
b. Women held 14.4% of the corporate officer positions in Fortune 500 companies.
c. Women currently comprise somewhat more than 46% of the U.S. workforce and by the year 2020 may be
nearly 50%.
d. On average, women earn 90% of what men earn from work.
22. Which statement regarding the glass ceiling is correct?
a. The glass ceiling has been recently found to apply equally to males and females.
b. The glass ceiling is a barrier that has been traced to a lack of ability.
c. The glass ceiling, like Cinderella’s glass slipper, has resulted in a temporary movement of women into political
leadership positions throughout the world.
d. The glass ceiling is a transparent barrier that keeps women from rising above a certain level in organizations.
23. With respect to the multiple roles assumed by women, which of the following statements is FALSE?
a. Men have been favorably predisposed to adopt the sharing of domestic responsibilities.
b. Working women often find themselves in the position of caring for the elderly parents.
c. Arranging for child care is typically the woman‘s responsibility.
d. Women have been quick to adopt the provider role.
24. Corporations that shatter the glass ceiling have many practices in common; however, these practices do NOT
include:
a. upper-management support for the advancement of women.
b. women representation on committees that address strategic business issues.
c. targeting women for participation in executive education.
d. systems that identify women for advancement with certain quotas in place.
25. Individuals born between 1965 and 1976 are known as the .
a. baby boomers
b. swing generation
c. Generation Y
d. baby busters
26. Which of the following generations of workers tends to be impatient, wants short-term gratification, and puts family
before work?
a. Silent generation
b. Generation Y
c. Baby busters
d. Baby boomers
27. Which generation of workers tends to strive for moral rights in the workplace and take a more activist position
regarding employee rights?
a. Baby boomers
b. Silent generation
c. Generation Y
d. Generation X
28. An individual born between 1965 to 1976 could be called .
a. part of the silent generation
b. a Gen X’er
c. a baby boomer
d. a Gen Y’er
29. A manufacturer of products for outdoor enthusiasts offers flextime and the opportunity to take up to four months of
unpaid leaves of absence. This type of organization would most appeal to which generation?
a. Post-Vietnam War babies
b. Baby boomers
c. Depression era generation
d. Baby busters
30. The Americans with Disabilities Act defines disabled as:
a. persons with permanent physical and mental problems.
b. anyone with a physical or mental impairment that substantially limits one or more major life activities.
c. individuals with physical impairments only.
d. those who cannot work.
31. The representation of individuals with disabilities in the workforce is expected to increase dramatically because:
a. of EEO.
b. a larger portion of society has some type of disability.
c. of the Americans with Disabilities Act.
d. of companies like Pizza Hut and McDonald‘s.
32. Which of the following sources of diversity has received increasing attention by explaining how homophobia affects
productivity?
a. Culture
b. Gender
c. Sexual orientation
d. Social status
33. Emphasizing the use of inclusive language such as “partner“ instead of “spouse” would be directed at diversity in:
a. culture.
b. social status.
c. sexual orientation.
d. age.
34. The major difference between prejudice and discrimination is:
a. prejudice has been shown to have more of an impact on productivity than discrimination.
b. discrimination has been shown to have more of an impact on productivity than prejudice.
c. prejudice refers to behavior, while discrimination refers to an attitude.
d. prejudice refers to an attitude, while discrimination refers to behavior.
35. Assume you are the manager of a department with a diverse work group, but white males comprise the largest
subgroup. Many of the white males resent having to work alongside of female and minority employees who have
less seniority and work experience but are paid the same. Several conflicts and incidents have taken place between
the white males and others that have disrupted the workplace. Which of the following approaches would be more
appropriate and effective in dealing with this situation?
a. Fire the white male perpetrators.
b. Extend preferential treatment to female and minority employees.
c. Urge female and minority employees to take legal action against those who have caused problems.
d. Indicate that discriminatory and other inappropriate behavior will not be tolerated and initiate a series of
meetings to address the problems and encourage open and frank discussion of the issues.
36. Managing diversity requires:
a. being a good corporate citizen.
b. complying with affirmative action.
c. assimilating women and minorities into a dominant male culture.
d. the examination of the hidden assumptions that employees hold.
37. Pillsbury is an organization that supports the performance (improved productivity and competitive advantage) case
for managing and valuing differences. Managers at Pillsbury argue that:
a. cross-functional teams that emphasize marketing should encourage diversity.
b. the same business rationale for other cross-functional teams is relevant to all kinds of diversity.
c. increasing diversity reduces the potential for unfair treatment.
d. cross-functional teams should be based on market forces.
38. Which of the following is considered a key benefit of diversity?
a. Cohesiveness
b. Flexibility and adaptation
c. Less time in making decisions
d. Less thinking that is considered critical
39. Which of the following is NOT a classification for ethical theories?
a. Humanitarian
b. Rule-based
c. Consequential
d. Cultural
40. An ethical theory that emphasizes the nature and characteristics of an act is:
a. cultural based.
b. motive-based.
c. consequence-based.
d. rule-based.
41. A well–known consequential theory which suggests that right and wrong is determined by the consequence of the
action and we should maximize the most good for the greatest number of people is:
a. cultural relativism.
b. universal moralism.
c. utilitarianism.
d. rule-based theory.
42. Corporations and business enterprises are more prone to subscribe to:
a. cultural relativism. b.
universal moralism. c.
consequential ethics. d.
rule-based ethics.
43. Sexual harassment costs the typical Fortune 500 company:
a. $2 million per year.
b. $4.7 million per year.
c. $6.7 million per year.
d. $10 million per year.
44. Crude comments or sexual jokes and behaviors that disparage someone’s sex or convey hostility is considered:
a. sexual coercion.
b. exploitation.
c. gender harassment.
d. sexual abuse.
45. The implicit or explicit demands for sexual favors by threatening negative job-related consequences or promising
job-related rewards is considered:
a. gender harassment.
b. biased sexual force.
c. sexual coercion.
d. sexual exploitation.