127. An instruction pamphlet detailing steps for the care and use of a new electric appliance would fulfill which
provisions of Kennedy’s Consumer Bill of Rights?
a. The right to safety and the right to be informed
b. The right to be instructed and the right to safety
c. The right to be aware and the right to choose
d. The right to choose and the right to vote
e. The right to be heard and the right to sue
128. The statement “Warning: The Surgeon General Has Determined That Cigarette Smoking Is Dangerous to Your
Health” supports the consumers’ rights to
a. safety and to be informed.
b. life and to be informed.
c. choose and to safety.
d. work and to be informed.
e. safety and to be heard.
129. Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In
doing so, they exercise their right to
a. be heard.
b. be informed.
c. safety.
d. choose.
e. vote.
130. Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the
company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to
speak to an individual or to leave a message. Steve feels his basic consumer right to has been violated.
a. safety
b. be informed
c. be heard
d. choose
e. privacy
131. In the 1970s, the Pinto, a subcompact car manufactured by Ford, was known to catch on fire when rear-ended,
even at inner-city speeds. This stripped consumers of their right to
a. choose.
b. be informed.
c. be protected.
d. be heard.
e. safety.
132. When Ford discovered the fault with its Pinto model that caused the car to explode easily when hit from the rear,
what action should it have taken to preserve basic consumer rights?
a. Ford should have performed a cost benefit analysis to determine whether it would save more money by doing
nothing or by rectifying the problem.
b. Ford should have launched a campaign warning consumers of the defect so they would avoid getting in
accidents.
c. Ford should have warned consumers of the explosions, recalled all of the defective automobiles, and
corrected the problem.
d. Ford should have quietly ignored the problem and phased the Pinto out of its automobile lineup.
e. Ford should have redesigned the automobile to make it safer for consumers in the future.
133. If Casio were to buy out all other calculator manufacturers, what consumer right would be at stake?
a. The right to choose
b. The right to be heard
c. The right to safety
d. The right to service
e. The right to be informed
134. Lisa buys a new pillow and rips off the manufacturer’s tag. She then reads the tag and is amused at its warning
that, under penalty of law, the tag should not be removed and the pillow could cause suffocation. What consumer
right is the manufacturer guarding against?
a. The right to consumer education
b. The right to choose
c. The right to be informed
d. The right to be heard
e. The right to courteous service
135. What does the government encourage in order to protect the consumer’s right to choose?
a. Competition
b. Monopolies
c. Trust laws
d. Divestitures
e. Cooperation
136. The right to be heard implies that companies should listen to consumer complaints and
a. thank them for their time.
b. give them a full refund.
c. do whatever the consumer requests.
d. do nothing—just listening is enough.
e. take appropriate action.
137. Anne’s new necklace breaks the day after she purchases it. She tries to get it fixed or replaced and feels that she
has been given the runaround by both the retailer and the manufacturer of the necklace. She is treated rudely and
finally told she will have to drive two hours to a company-approved repair center to have the necklace fixed. Anne
is certain that her consumer right to has been ignored by both companies.
a. be heard
b. safety
c. be informed
d. service
e. consumer education
138. When DVD players were first introduced, the price was very high, thereby preventing the average consumer from
purchasing one. Today, however, as a result of increased competition in the market, most consumers can afford
one because they are significantly cheaper. By reducing the price of these products and ensuring a large number of
product offerings, competition has promoted consumers‘ right to
a. inexpensive products.
b. be informed.
c. be heard.
d. quality products.
e. choose.
139. Which president stated that consumers have the right to consumer education?
a. Franklin D. Roosevelt
b. John F. Kennedy
c. Lyndon B. Johnson
d. Gerald R. Ford
e. Bill Clinton
140. Which president stated that consumers have the right to service?
a. Franklin D. Roosevelt
b. John F. Kennedy
c. Lyndon B. Johnson
d. Gerald R. Ford
e. Bill Clinton
141. The major forces in consumerism are
a. individual consumer advocates.
b. consumer organizations.
c. consumer education programs.
d. consumer laws.
e. all of the above.
142. Louise registers for a consumer education course at her high school. She is likely to learn about all of the following
topics except
a. how to prepare for a successful job interview.
b. what to consider when purchasing a car.
c. the provisions of consumer protection laws.
d. the available sources of consumer information.
e. Kennedy’s Consumer Bill of Rights.
143. Major advances in consumerism have come through
a. federal legislation.
b. state legislation.
c. local legislation.
d. business firms.
e. trade organizations.
144. You were hired as a television anchorwoman this year. After a few months your supervisor demoted you because
you were said to be too old, unattractive, and not deferential enough to men. You believe this supervisor has
violated your right to
a. safety and security.
b. be heard.
c. be informed.
d. life.
e. equal treatment in the workplace.
145. A plan designed to increase the number of minority employees within an organization is known as
a. the Fair Labor Standards Act.
b. the Equal Employment Opportunity Commission.
c. the Better Business Bureau.
d. an affirmative action program.
e. the Clayton Act.
146. In 2001, Susan Scholz was fired from her sales clerk’s job at the Walgreens store in North Mall after refusing to
work on Sundays. The Christian Reformed Church, of which she was a member, prohibited working on Sunday.
Therefore, she did not go to work on those days even though she was scheduled to do so. Ms. Scholz filed a lawsuit
against the company because she felt her rights had been violated. Which rights were violated?
a. The rights to be heard and to work
b. The rights to safety and to be informed
c. The rights to be informed and to be heard
d. The rights to life and to work
e. The rights to equal treatment in the workplace
147. Which of the following accurately describes the objective of affirmative action?
a. If 30 percent of the local population is Hispanic, then 30 percent of a company’s engineers should be
Hispanic.
b. If 55 percent of the local population is female, then 55 percent of all companies’ employees should be female
throughout all levels of the organizations.
c. If 20 percent of the engineers in the local area are African American, then a company should have about 20
percent African American employees on its engineering staff.
d. If 40 percent of the engineers available locally are African American, then a company should have about 1
out of 10 African American engineers.
e. If 40 percent of the local population is Hispanic, the school systems should have 40 percent Hispanic
teachers.
148. One problem affirmative action programs have encountered is
a. that not all businesspeople favor such programs.
b. identification of minority groups.
c. the government‘s reclassification of groups.
d. completing the required paperwork.
e. training the hard-core unemployed.
149. A government agency with the power to investigate complaints of discrimination and to sue firms practicing
employment discrimination is known as the
a. Better Business Bureau.
b. Congress.
c. Civil Service Commission.
d. Equal Employment Opportunity Commission.
e. Interstate Commerce Commission.
150. What have the courts ruled about quotas as a part of affirmative action programs?
a. Courts have confirmed their usefulness in correcting past failures.
b. Courts have restricted the use of quotas to certain occupations with severe obstacles to overcome.
c. Courts have ruled the quotas unconstitutional and condemned companies for using them.
d. Courts have supported the use of quotas on a wide basis throughout the United States.
e. Courts have ruled quotas unconstitutional but commended their purpose.
151. Historically a discrepancy exists between the pay for women and men of equal qualifications. Which statement
most accurately describes this inequality?
a. Although the pay discrepancy between men and women used to be quite large, it is nonexistent today.
b. Despite threats of legal action, women still make significantly less than men of equal background.
c. So much has been done to correct this discrepancy that women, on average, earn more than men of equal
qualifications.
d. The discrepancy in pay has shifted back and forth the last three decades; that is, sometimes women are paid
more and sometimes men are paid more.
e. Women and men of equal qualifications have, for the past two decades, made approximately the same
amount of money from similar occupations.
152. What are the two major problems that affirmative action programs have faced?
a. Quotas and lack of acceptance by some businesspeople
b. Unrealistic expectations and strict enforcement
c. Lack of enforcement and lack of acceptance
d. Reverse discrimination and lawsuits
e. Quotas and the EEOC
153. Elizabeth believes her company has discriminated against her because her minority coworkers, who are less
qualified, have been promoted ahead of her. Which agency should Elizabeth contact?
a. Consumer Financial Protection Agency
b. Affirmative Action Council
c. Equal Employment Opportunity Commission
d. Federal Trade Commission
e. Fair Employment Practices Agency
154. Bill Phillips dropped out of high school the day he turned sixteen. Over the next seven years he had brief
employment at McDonald’s and a lawn mowing business. Bill could be classified as
a. a juvenile delinquent.
b. terminally unemployable.
c. a moocher.
d. hard-core unemployed.
e. a minority.
155. When people in an industrialized society contaminate the environment, the action is called
a. wasteful.
b. recycling.
c. redesign.
d. disposal.
e. pollution.
156. The federal act which provided over $7 billion to the EPA to protect and promote “green” jobs and a healthier
environment is the
a. National Environmental Policy Act.
b. Resource Recovery Alliance.
c. Resource Conservation and Recovery Act.
d. American Recovery and Reinvestment Act.
e. Clean Air Act Amendment.
157. The federal agency charged with enforcing laws to protect the environment is the
a. National Environmental Commission.
b. Resource Recovery Alliance.
c. Pollution Control Committee.
d. Environmental Protection Agency.
e. Clean Air Agency.
158. Over the past several decades, concern for the environment has
a. been relatively steady because people expect to live in a clean and safe environment.
b. increased significantly because pollution became a threat to life and health.
c. been carefully handled by businesses because they are the primary source of pollutants.
d. become stronger in the United States but not yet in the rest of the world.
e. decreased because today’s industrialized processes are naturally more environmentally friendly.
159. Jennifer, a recent college graduate, has always been concerned about protecting the environment and now hopes to
play a major role in seeing that legislation for protecting the environment is enforced. With whom should Jennifer
seek employment?
a. A large, environmentally friendly corporation
b. The Equal Employment Opportunity Commission
c. The Environmental Protection Agency
d. A recycling center
e. The Commission for Cleaner Air
160. HGR Chemical Company believes the environmental regulations for its industry are much more stringent than
necessary, which likely means
a. they are impossible to comply with.
b. they will not improve the quality of the drinking water.
c. they are unfair to chemical plants.
d. they are too expensive to comply with.
e. HGR is not concerned with the environment.
161. The law that established the Environmental Protection Agency was the
a. National Environmental Policy Act of 1970.
b. Clean Air Amendment of 1970.
c. Resource Recovery Act of 1970.
d. Resource Conservation and Recovery Act of 1984.
e. Clean Air Act Amendment of 1977.
162. Residents around Lake Gunter have been warned not to drink their water because it contains some unknown
chemical contaminant that could be harmful. What is this called?
a. Pollution
b. Negligence
c. Carelessness
d. Recovery
e. Biological disaster
163. Which of the following is the most important legislation in improving the condition of U.S. waters?
a. National Environmental Policy Act
b. Clean Water Act
c. Water Quality Improvement Act
d. Water Pollution Control Act
e. Resource Conservation and Recovery Act
164. The governments of the United States and Canada have recently signed an agreement to cooperate in eliminating
acid rain. Their efforts are primarily an attempt to reduce
a. water pollution.
b. hazardous waste.
c. noise pollution.
d. land pollution.
e. northern precipitation.
165. When sulfur emitted by smokestacks combines with moisture in the atmosphere to form acids that are spread by
the wind, results.
a. air pollution
b. fire
c. acid rain
d. emissions
e. wet pollution
166. What is the major source of human emissions of air pollution in the upper atmosphere?
a. Aircraft
b. Automobiles
c. Acid rain
d. Volcanoes
e. Factories