Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Which of the following is good advice for someone trying to eliminate anticipatory stressors?
1)
A)
Plan some “baby steps” so that you can have small, short–term successes.
B)
Redesign your work so that it is more predictable.
C)
Develop a deeper connection to community.
D)
Set “stretch” goals that propel you to accomplish much progress in a short time.
2)
Bill was feeling overwhelmed by work and realized that he needed to develop some healthy habits
to deal with the stress. He started an exercise program and made a commitment to spend quality
time with his family every weekend. What kind of strategy is Bill pursuing?
2)
A)
Reactive
B)
Enactive
C)
Proactive
D)
Distractive
3)
Which of the following is not true of how meaningful work impacts stress?
3)
A)
People with a calling orientation to work report less work stress than people with a career
orientation.
B)
People with meaningful work tend to be so committed to their jobs that they sometimes
experience more tension between work and family.
C)
People with highly meaningful work have more confidence in their managers.
D)
People with meaningful work have fewer health–related absences from work.
4)
If a child refuses to eat a cookie so later in the day he can have something he likes more, what
ability related to emotional intelligence is he exhibiting?
4)
A)
Controlling or keeping in check negative emotions
B)
Recognizing or understanding his own feelings
C)
Controlling or keeping in check positive emotions
D)
Delaying immediate gratification to achieve a goal
5)
Concerning success in life, what does research appear to suggest?
5)
A)
Having an ability to manage emotions is critical.
B)
Having a high IQ score is critical.
C)
Having a competitive attitude is critical.
D)
Having a few strong relationships is critical.
6)
What is generalized reciprocity?
6)
A)
When you feel a sense of obligation to give back to someone who has contributed something
to you
B)
A contribution to someone else that does not presuppose a direct contribution back from that
person
C)
When a person contributes something to another person in a way that is directly connected
with receiving something in return
D)
An exchange norm between two people such that helping each other excludes helping other
people
7)
You are a manager of a team of 50 professionals. One particular professional persists in accusing
you of having your priorities out of order. Since the planning activity you do often is not urgent,
this particular professional tries to undermine the activity. What would be best for you to do?
7)
A)
Hold meetings with him only at the end of the day.
B)
Meet the professional at the door each time you see him coming.
C)
Clarify your core principles and make them public.
D)
Move the professional to another team so you don’t have to manage him.
8)
Which is not included in social support systems?
8)
A)
Work teams
B)
Mentor relationships
C)
Family relationships
D)
Autocratic supervisors
E)
Personal friendships
9)
This course, with its emphasis on developing managerial skills and related emotional intelligence
skills, should assist you (on completion of all chapters) in eliminating which stress?
9)
A)
Time stress
B)
Anticipatory stress
C)
Situational stress
D)
Encounter stress
10)
As a new member of the team, you notice that team members appear to treat each other with
kindness, courtesy, and honesty. They really do seem to care about each other. Members of this
group will be able to cope best with which kind of stress?
10)
A)
Situational stress
B)
Anticipatory stress
C)
Time stress
D)
Encounter stress
11)
You started your new job at Tasty Burger. The boss told you this is an easy job, but you should still
do your best. He commented that he will keep an eye on you and will tell you if he sees you doing
anything wrong. Which stress would you most likely feel as you begin your work?
11)
A)
Situational stress due to not knowing what is expected
B)
Anticipatory stress due to increased decision–making authority
C)
Situational stress due to a lack of task significance
D)
Situational stress due to a poor relationship with the boss
12)
Some rules for instituting small wins are (1) keep track of the changes you are making, (2) forget
the small gains you have made and focus on what is next, and (3) find other small things to change
and change them. Which are correct?
12)
A)
Rules 2 and 3 are correct.
B)
Rules 1 and 2 are correct.
C)
Rules 1 and 3 are correct.
D)
All three rules are correct.
13)
A temporary stress–reduction technique one might use in child birthing is to have the mother focus
on a pleasant experience from her past during the early stages of labor. What type of strategy does
this reflect?
13)
A)
Social resiliency
B)
Imagery and fantasy
C)
Reframing
D)
Rehearsal
14)
Bob has decided to stop smoking. Also, he has decided to tell no one because he is tired of the jokes
and the lack of support from his friends. Based on what you have learned about anticipatory
stressors, what is an appropriate evaluation of this idea?
14)
A)
It is a bad idea because he hasn’t established reporting mechanisms or accountability.
B)
It is a good idea because there is a desired goal.
C)
It is a good idea because Bob has identified the activities and behaviors necessary to
accomplish the goal.
D)
It is a bad idea because the desired goal is beyond his control.
15)
Approximately 70 percent of a manager’s time is spent in meetings. What should a manager do to
make efficient and effective use of this time?
15)
A)
Don’t keep minutes; they waste time and no one likes to take them.
B)
Be flexible with the ending time of the meeting so that the tasks can be accomplished.
C)
Insist on subordinates’ suggestions to problems so that the manager may choose among
alternatives, then generate his/her own.
D)
Be flexible in agenda setting; sometimes new things just come up during the meeting and
discussing it now would reduce “gearing up” time later.
16)
Millie is frustrated with her assembly line job because she never gets to see a completed product.
She would love to feel that she had finished something. According to the job redesign model, what
Millie‘s job lacks is
16)
A)
task significance.
B)
skill variety.
C)
task identity.
D)
autonomy.
C
17)
Organizing office supplies in your cupboard would fall under which of the following categories?
17)
A)
High urgency/high importance
B)
High urgency/low importance
C)
Low urgency/high importance
D)
Low urgency/low importance
D
C
18)
To reduce the situational stress his workers felt, Tom decided to hire a customer relations group.
Tom believed this new group could deal firsthand with customer inquiries and therefore reduce the
burden his employees currently had of responding to customers. Is this a good idea or a bad idea?
Why?
18)
A)
This is a bad idea; it increases the number of feedback channels.
B)
This is a good idea; it promotes one contact for the customer.
C)
This is a good idea; it will eliminate stress.
D)
This is a bad idea; it promotes filtered communication.
19)
Calvin feels like he was meant to do his job. He is energized by the opportunity to help his clients,
and sometimes thinks he would be happy to do his work for free. Which of the following best
reflects his orientation toward work?
19)
A)
Job Orientation
B)
Career Orientation
C)
Calling Orientation
D)
Duty Orientation
20)
What type of resiliency results from engaging in regular exercise?
20)
A)
Life balance
B)
Social resiliency
C)
Psychological resiliency
D)
Physiological resiliency
21)
Task identity refers to
21)
A)
whether the worker is involved in a whole project from start to finish.
B)
the worker’s ability to distinguish between related tasks.
C)
a worker’s feeling of attachment to her task.
D)
clarity in the objectives of the task.
22)
Isabel felt overwhelmed by the pressure of her pending deadline. She decided to “check out” for a
few minutes and think about her upcoming ski trip to take her mind off her stress. Which type of
stress–management strategy was Isabel pursuing?
22)
A)
Proactive
B)
Reactive
C)
Distractive
D)
Enactive
23)
How can you build psychological resiliency?
23)
A)
Work redesign
B)
Deep–relaxation strategies
C)
Seeking feedback
24)
Velma sees her work primarily as a means to develop a reputation and to feel important. Which of
the following best reflects her orientation toward work?
24)
A)
Job Orientation
B)
Career Orientation
C)
Calling Orientation
D)
Duty Orientation
25)
To relieve stress, you have been told to not bottle up your anger but to let it out. A teakettle will
explode if you don’t let the steam out. This advice coincides with which coping strategy?
25)
A)
Proactive strategy
B)
Resistance strategy
C)
Reactive strategy
D)
Enactive strategy
26)
Edward’s motto is “a fair day’s work for a fair day’s pay.” Which of the following best reflects his
orientation toward work?
26)
A)
Job Orientation
B)
Career Orientation
C)
Calling Orientation
D)
Duty Orientation
27)
Kelly felt himself panicking as he prepared to make his presentation to the Board of Directors. To
calm himself, he released his clench on his remote clicker, and told himself, “I’ve done presentations
like this before and done just fine. These are people I know and trust. I can do this.” What
temporary stress–reduction technique has Kelly just employed?
27)
A)
Imagery
B)
Rehearsal
C)
Recalibration
D)
Reframing
28)
Which group has a lower level of job strain?
28)
A)
People in higher–level positions
B)
Neither people in low– nor high–level positions; it depends on one’s age and health status
C)
People without managers to evaluate their work
D)
People in lower–level positions
29)
Which cultural dimension increases the likelihood of encounter stressors at work?
29)
A)
Affectivity
B)
Collectivism
C)
Ascription
D)
Individualism
30)
If you are utilizing the effectiveness approach to time management, you do what?
30)
A)
Focus on urgent matters first
B)
Focus on important matters first; ignore urgent tasks unless they produce the desired results
C)
Focus on minimizing wasted time
D)
Focus on urgent matters first but don’t feel guilty when you must say “no”
31)
You are a manager of a team of 50 professionals. One particular professional persists in accusing
you of having your priorities out of order. Since the planning activity you do often is not urgent,
this particular professional tries to undermine the activity. Which principle should the manager
remember?
31)
A)
Relationship conflicts should be handled at the end of the day so that the important things can
be given your best energy in the morning hours.
B)
People who steal time from you should be removed from your work environment in order to
avoid situational stress.
C)
People who experience the most time stress are those who allow others to generate their
personal principles statement for them through their demands for time.
D)
People who steal time from you can be dealt with by talking to them while standing.
32)
Patti’s company recently reorganized for the second time this year. As part of the reorganization
she was promoted, which has caused a significant increase in the time she spends in the office.
Yesterday, she received a speeding ticket as she was racing back to the office from the mall with her
Christmas gifts. What type of stressor is Patti most likely feeling?
32)
A)
Anticipatory
B)
Time
C)
Situational
D)
Encounter
33)
Which of the following is true of effective time management?
33)
A)
Skimming when you read is not ultimately a time–saver because you miss important
information.
B)
List–making generally takes up more time than it’s worth.
C)
Reserve some time during the day to focus on urgent but non–important tasks.
D)
Do busy work at only one set time during the day.
34)
Applying Lewin’s force field model to stress, what is the restraining force that acts to counter
stressors and inhibit pathological results?
34)
A)
Reactive strategies
B)
Community
C)
Resiliency
D)
Time management
35)
According to research described in the chapter, which of the following is not a reason that gratitude
helps to reduce stress?
35)
A)
People who are grateful amass more power in the organization because others like them; they
are thus able to control their work environment.
B)
Grateful people are more alert and attentive.
C)
People high in gratitude have better health outcomes, including better sleep patterns and
consistent heart rhythms.
D)
People show improved cognitive functioning when they are feeling grateful.
36)
At her graduation party, Morgan’s grandmother told her she was worried about Morgan having
enough to live on in her retirement and suggested Morgan invest in plastics now. “Retirement?
Granny, I am only 22,” said Morgan. Morgan’s grandmother demonstrated which stressor?
36)
A)
Time
B)
Encounter
C)
Anticipatory
D)
Situational
37)
Mildred was feeling very uptight about her upcoming meeting with her supervisor. She anticipated
some challenging questions about her performance in last week’s presentation. Prior to meeting
with her boss, Mildred made a list of the questions she thought her boss might ask her, and then
carefully thought through how she would respond to each. This activity relieved her tension, and
she entered the interview with confidence. Which temporary stress–reduction technique has
Mildred employed?
37)
A)
Imagery
B)
Reframing
C)
Rehearsal
D)
Recalibration
38)
In redesigning the job to reduce all forms of stress, what should you focus on?
38)
A)
Providing more involvement in decision making
B)
Providing more job security
C)
Resolving and keeping interpersonal conflicts to a minimum
D)
Providing clear direction and focus
39)
Sarah is a Peace Corps volunteer headed for Colombia. She has great anticipatory stress (she’s
never been outside of the United States before and she doesn’t know any Spanish). What should she
do to reduce her stress?
39)
A)
Make herself familiar with the purpose of the Peace Corps
B)
Prioritize her career plans just in case things don’t work out with the Peace Corps
C)
Learn to say her name and “Where is the bathroom?” in Spanish
D)
Comfort herself with the idea that because this is a volunteer position, she can quit at any
time and the Peace Corps will fly her immediately home
40)
A ringing telephone would fall under which of the following categories?
40)
A)
High urgency/high importance
B)
High urgency/low importance
C)
Low urgency/high importance
D)
Low urgency/low importance
B
C
41)
You read an email from a local politician asking for donations. What would be best for you to make
efficient use of your time?
41)
A)
Decide to give money and write a check
B)
File it now so that later you can decide
C)
Have someone else scan your email before you see it
D)
Decide not to give money and toss it away
42)
What does reframing as a reactive strategy for managing stress involve?
42)
A)
Rehearsing what one is going to say or do before it actually happens
B)
Changing the focus of one’s thoughts to something pleasant
C)
Taking several successive and slow deep breaths
D)
Trying to redefine a situation as manageable
43)
Which is the best summary of the effectiveness in time management approach?
43)
A)
You accomplish more at the most productive times of the day.
B)
You accomplish more by reducing wasted time.
C)
You accomplish what you want to accomplish with your time.
44)
Answering an important customer‘s complaint would fall under which of the following categories?
44)
A)
High urgency/high importance
B)
High urgency/low importance
C)
Low urgency/high importance
D)
Low urgency/low importance
45)
Which is the best summary of the efficiency in time management approach?
45)
A)
You accomplish more at the most productive times of the day.
B)
You accomplish more by reducing wasted time.
C)
You accomplish what you want to accomplish with your time.
B
46)
Which of the following is not one of the attributes of effective goals?
46)
A)
Time–bound
B)
Relevant
C)
Specific
D)
Aligned
B
47)
As a moderating factor against the harmful effects of stress, what does social resiliency involve?
47)
A)
Being able to develop and maintain close social relationships
B)
Being able to maintain control over social networks
C)
Being able to not conform to group pressure
A
A
48)
Mary is suffering work stress as a result of her interactions with her new boss, who recently
transferred from Finland. He has reorganized the work based on teams. In Mary’s team, there is no
agreement on who should do what or on the purpose of the team. Her stress is from which stressor?
48)
A)
Encounter stress
B)
Time stress
C)
Anticipatory stress
D)
Situational stress
49)
Eliminating or minimizing stress by changing jobs would relate most to which type of strategy for
coping with stress?
49)
A)
Reactive strategy
B)
Inactive strategy
C)
Enactive strategy
D)
Proactive strategy
50)
Which can best eliminate anticipatory stress?
50)
A)
Redesigning the work
B)
Prioritizing and short–term planning
C)
Improving your emotional intelligence
D)
Time management
51)
You have been studying for finals all day. A friend suggests that the two of you take a break. Is this
a good idea?
51)
A)
No, stay focused and you’ll do better.
B)
No, your friend is crazy. You need all the time you can get to study.
C)
Depends on your small–wins strategy.
D)
Yes, time off should help you think better.
52)
Which of the following is true of a sense of calling?
52)
A)
Work must be intrinsically interesting for someone to feel it is meaningful.
B)
A sense of calling increases performance at the individual level, but scholars have not found
that a collective sense of calling increases an organization’s performance.
C)
A sense of calling directly relates to decreased conflict at work.
D)
People generally only feel a sense of calling when others respect their work.