Chapter 2: Interpersonal Communication
Chapter Assessment
1. The most frequently used channels of communication are
A. auditory and tactile
B. auditory and olfactory
C. visual and tactile
D. visual and auditory
2. In the _______ view, communication occurs through an interactive and two way process
in which information is exchanged between a sender and a receiver.
A. linear
B. interactive
C. transactional
D. unilateral
3. Which of the following describes linear communication?
A. a communicator provides information to another without any face-to face
communication
B. a communicator delivers a message to another face-to face but it is one-way
C. communicators simultaneously send and receive messages while exchanging
information
D. a communicator provides face-to face information to another, but the other person
chooses not to interact
4. Mr. Lutz observed that the appearance of a scantily dressed mother at a parent
conference created so much “noise” that he was not able to concentrate fully on the
mother’s spoken concerns. What type of “noise” did Mr. Lutz experience?
A. Physical noise
B. Psychological noise
C. Physiological noise.
D. Visual noise
5. In this element of perception, meaning is assigned to what is perceived.
A. attending and selecting
B. organizing
C. interpreting
D. negotiating
6. All of the following are components of culture except
A. inherited
B. shared interpretations
C. values
D. beliefs
7. In which dimension of culture is uncertainty taken in stride as a way of life?
A. High ambiguity tolerant
B. Low ambiguity tolerant
C. High context
D. Low context
8. Which continuum of culture does one asserts oneself through talk and talk is used to
create a sense of comfort in interactions and especially in groups?
A. Collective
B. High ambiguity tolerant
C. Individualistic
D. Low ambiguity tolerant
9. All of the following are characteristics of culture-general attitudes except:
A. Open-mindedness
B. Motivation to communicate
C. Low-tolerance for ambiguity
D. Mindfulness of own behavior
10. One teacher is telling another about a graphic organizer she thinks would be useful for a
student in his class. The second teacher is shaking his head and scowling. What
characteristic of interpersonal communication is reflected in this interaction?
A. Interpersonal Communication Is Transactional
B. Communication Through Multiple Channels
C. People Create Meanings
D. Environment and Noise in Communication
11. True or False The transactional view of communication is a two-way process in which a
sender and a receiver alternately exchange information.
12. True or False Decoding is the process of putting thoughts and feelings into verbal or
nonverbal messages.
13. True or False The fundamental characteristic of interpersonal communication is that it is
directive.
14. True or False There is no validity in adhering to culture-specific descriptions of cultures.
15. True or False Visual and auditory are the least used communication channels.
16 True or False Biology determines how people communicate.
17. True or False The biases in an individual’s frame of reference affects their selective
perception.
18. True or False Awareness of your cultural roots is helpful as you strive to develop
sensitivity and knowledge of others’.
19. True or False Competent communication is effective and appropriate communication
that achieves its intended outcomes in ways that maintain or enhance the
relationship in which it occurs.
.
20. True or False Perspective and perception are the behavioral dimension of interpersonal
communication that includes the development, adaptation, and skillful use
of communication skills.
21. True or False Communication competence include two criteria: It is both effective and
appropriate.
22. Why is it important to reflect upon your cultural identity and value orientations in relation
to communication?
23. Define and give an example of frame of reference.
24. List and explain four factors central to the development of communication competence.
25. List and explain four steps for refining verbal and nonverbal communication skills.
Chapter 2 : Interpersonal Communication
Chapter Assessment
