42. Which of the following is not an action that managers should take when terminating
employees?
a. Fire employees in a private
space
b. Email the employee the termination
c. Preserve the employee’s
dignity
d. Use transparent criteria for
layoffs
43. The right to receive an impartial review of one’s complaints and to be dealt with fairly is known as
a. the right to a fair and speedy
trial.
b. the right to trial by a jury of one’s peers.
c. good faith bargaining.
d. due
process.
44. Which of the following is not a requirement of a due process
system?
a.
It
must follow rules and not be arbitrary.
b.
It
must be well
documented.
c.
It
must be predictably
effective.
d.
It
must be perceived as
equitable.
45. Requirements of a due process system include all of the following
except
a.
institutionalization.
b. ease of
use.
c. subject to review and
appeal.
d. applicable to all employees.
46. Methods of providing due process for employees outside of the legal system are
called
a. arbitration.
b. mediation.
c. adjudication.
d. alternative dispute resolution.
47. One of the most used alternative dispute resolution methods is
a. the open door policy.
b. the suggestion box.
c. the complaint box.
d. employee complaint hotlines.
48. An alternative dispute resolution method that allows the employee to be represented by an attorney in front of a
neutral company executive is
called
a. mediation.
b. arbitration.
c. a hearing
procedure.
d. trial by fire.
49. An ombudsman
a. hears all formal employee complaints.
b. is part of the human resources
department.
c. is a consultant hired by a company to chair hearing
procedures.
d. investigates reported complaints and helps to achieve equitable
settlements.
50. The peer review
panel
a. is typically well-versed in company culture.
b. is made up of senior managers from the company’s
headquarters.
c. is housed in the legal department.
d. is typically not well trusted within an organization.
51. A process in which a neutral party resolves a dispute between two or more parties and the resolution is binding is
known as
a. mediation.
b.
negotiation.
c.
adjudication.
d. arbitration.
52. An individual who reports to some outside party some wrongdoing that he or she knows or suspects his or her
employer of committing is a
(n)
a. informant.
b. corporate
traitor.
c. whistle-blower.
d.
muckraker.
53. Which of the following is not a key element in the whistle-blowing
process?
a. the act or
complaint
b. the party to whorn the report is
made
c. the organization against which the complaint is
made
d. the law under which the complaint is lodged
54. Which of the following is true about the average
whistle-blower?
a. They are more highly paid than inactive
observers.
b. They have lower job performance reviews than inactive
observers.
c. They are less likely to hold supervisory or professional status than inactive
observers.
d. They are more likely to be single than inactive
observers.
55. Recommendations for potential whistle-blowers include all of these
except
a. Identify sources of
support
b. Act out of public interest rather than for personal
gain
c. Maintain anonymity at all costs.
d. Think about the outcomes
56. What forms of retaliation might be aimed at a
whistle-blower?
a. not given promotion
b. cold shoulder from
coworkers
c. transfer to another
office
d. all of these
choices
57. What incentives are provided to claimants under the False Claims Act?
a. immunity from prosecution
b. 15 to 25 percent of the proceeds from any settlement joined by the
government
c. guaranteed reinstatement and double back
pay
d. witness protection program
58. Under Sarbanes-Oxley, who bears the responsibility for investigation of complaints of the whistle-blower
being
terminated, harassed, or
demoted?
a. local law enforcement officials
b. the
FBI
c. the Labor
Department
d. the Treasury
Department
59. Each of the following suggestions are encouraged for free and open speech in the workplace
except
a. Invite suggestions from employees
b. Actively refute assumptions and myths that discourage
communication
c. Hesitate and make excuses for not implementing
suggestions
d. Tailor rewards so that employees share directly in cost savings or sales increases from ideas they
offer.
60. All of the following are key elements that comprise the whistle-blower process
except
a. the
arbitrator.
b. whistle-blower.
c. the act or complaint about which the whistle-blower is
concerned.
d. the organization against which the complaint is
made.
61. Legal challenges to the employment-at-will doctrine include all the following
except
a. public policy exceptions.
b. contractual
actions.
c. firing exceptions.
d. breach of good faith
actions.
Provide
a short answer to each of these
questions.
Be sure to fully explain your
answer.
62. What are the impacts of a global economic recession on employee
loyalty?
63. Why does employee loyalty remain important under the new social contract? Why is it
important?
64. Explain why the private sector has historically not had to observe individuals’ rights.
65. Does an employee maintain her civil rights when she is at work? If so, how are they prioritized relative to other
rights and duties at
work?
66. Courts have interpreted some communications from employer to employee as implied contracts, even though
the
employer did not intend them as contracts. Evaluate the reasonableness of the courts’
interpretations.
67. Contrast the roles of ombudsman and human resource
manager.
68. Describe the range of duties covered by due
process.
69. To whom does an employee owe a duty? How does your answer affect the
whistle-blowing process?
70. Using the authors’ defmition of whistle-blowing, the complaint must be lodged with some party outside
the
organization in question. By this defmition, the actions of Sherron Watkins at Enron, Colleen Riley at the FBI,
and
Cynthia Cooper at WorldCom would not be considered whistle-blowing. Does the complainant have to report to
an
outside party for the action to qualify as whistle-blowing? Why or why not?
71. Discuss the shortcomings of the whistle-blower portion of the Sarbanes-Oxley Act.
72. Evaluate the differences between the old and new social contracts between employer and employee. Does
one
seem more fair than the other? If so,
why?
73. Is the employment-at-will doctrine fair to both employer and employee?
74. Watch one of the movies listed in Figure 17.5. Describe some of the difficulties the whistle-blower encountered as a
result of his or her
actions.
75. What advice would you give to management faced with a potential whistle-blowing situation? What should
management do, and not do?