47) Which of the following is a personal factor that can lead to stress?
A) poor supervision
B) pace of work
C) family life
D) job security
48) David is experiencing significant levels of job stress in his position as vice president of
marketing. Which of the following is LEAST likely to be a consequence of David’s stress?
A) headaches
B) cancer
C) depression
D) heart disease
49) Which of the following will most likely increase as a result of employees experiencing
significant job stress?
A) retirements
B) punctuality
C) health care costs
D) work quality
50) Employees who wish to lower their job stress will most likely benefit from doing all of the
following activities EXCEPT ________.
A) making a list of problems and possible solutions
B) putting off dealing with distasteful problems
C) requesting realistic project deadlines
D) limiting interruptions
51) Research estimates that health care costs are almost ________ higher for highly stressed
workers than for workers who experience low amounts of stress.
A) 10%
B) 25%
C) 46%
D) 75%
52) ________ is defined as the total depletion of physical and mental resources caused by
excessive striving to reach an unrealistic work-related goal.
A) Depression
B) Job stress
C) Anxiety
D) Burnout
53) As an HR manager, you need to be aware of the symptoms of burnout among employees.
Which of the following is most likely NOT a sign of employee burnout?
A) irritability
B) absenteeism
C) entrapment
D) resentment
54) Experts suggest that burnout can most effectively be reduced by ________.
A) telecommuting
B) taking long vacations
C) changing careers
D) reassessing goals
55) Employee depression results in as many as ________ total lost workdays in the United States
each year.
A) 500,000
B) 1,000,000
C) 100,000,000
D) 200,000,000
56) All of the following are most likely signs of employee depression EXCEPT ________.
A) lack of sleep
B) burnout
C) poor concentration
D) reduced appetite
57) Which of the following is a true statement regarding workplace smoking?
A) Workplace smoking rules are determined by local unions and federal laws.
B) OSHA requires employers to establish designated smoking areas.
C) Employers may dismiss workers because they smoke at home.
D) The ADA protects the rights of workers to smoke at work.
58) ________ relates to protecting employees from internal and external security risks.
A) Risk management
B) Security
C) Crisis
D) Safety
59) According to SHRM, workplace security plans should address all the following EXCEPT
________.
A) formalize security functions
B) protect intellectual property
C) increase workplace dangers
D) develop crisis plans
60) According to SHRM survey, ________ percent of responding organizations now have some
type of formal disaster plan.
A) 20
B) 85
C) 47
D) 93
61) ________ is “the process of assessing exposures to loss within an operation and determining
how best to eliminate, manage or otherwise reduce the risk of an adverse event from having a
negative impact on the business.”
A) Workplace safety
B) Security
C) Crisis management
D) Risk management
62) Which of the following terms refers to taking advantage of a facility’s architectural features
in order to minimize security problems?
A) mechanical security
B) organizational security
C) natural security
D) risk management
63) The mail room at Citibank uses special scanners to check the safety of incoming mail. This is
most likely an example of ________.
A) mechanical security
B) organizational security
C) natural security
D) architectural security
64) The security guards and tellers at National Bank receive extensive training on how to handle
medical emergencies, angry customers, and suspicious packages. Which of the following
security programs is most likely being used at National Bank?
A) mechanical security
B) group security
C) organizational security
D) natural security
65) Which term refers to systematically identifying and eliminating workplace dangers by
focusing on the relationship between the worker, the task, the tools, and the work environment?
A) occupational safety program
B) job hazard analysis
C) operational safety review
D) risk management
66) The HR manager at Thompson Industries has been given the task of reducing the number of
unsafe acts and creating a supportive environment. Which of the following would be LEAST
effective?
A) conducting an organizational safety review
B) providing leadership training to managers
C) stressing the importance of teamwork
D) promoting the value of safety
67) Which of the following would most likely occur with an evidence-based management
approach to workplace safety?
A) providing employee orientation
B) monitoring hazardous tools
C) analyzing accident rates
D) writing a safety policy
68) According to research, which of the following is an increasing cause of motor vehicle
crashes?
A) alcohol abuse
B) hazardous roads
C) cell phone usage
D) improper driver training
69) Data entry specialists and assembly line workers are most susceptible to ________.
A) repetitive motion disorders
B) workplace violence
C) job stress
D) burnout
70) Which of the following is conducted by an agency to determine if a work site is in
compliance with safety laws and regulations?
A) security plan
B) workplace review
C) job hazard analysis
D) operational safety review
71) New computers emit chemical fumes, which are linked to sick building syndrome symptoms
like headaches and runny noses.
72) One of the primary duties of a supervisor in regards to workplace safety is to conduct a daily
walk-through of a work site.
73) OSHA’s standards are vague which has made them difficult to enforce.
74) An occupational illness is any abnormal condition or disorder caused by exposure to
environmental factors associated with employment.
75) Matthew, an electrician at Carver Industries, cut his hand while splicing wires. Matthew
received first aid treatment before returning to work. Carver Industries is required by OSHA to
report Matthew’s injury.
76) OSHA insists that occupational injuries be recorded including ankle sprains that occur during
voluntary participation in a company softball game.
77) Investigating employee complaints of alleged violation standards is considered the highest
priority for OSHA.
78) Scaffolding, fall protection, hazard communication, electrical disengagement, and respiratory
problems are the most frequent OSHA inspection violation categories.
79) Despite many managerial warnings, William refuses to wear a hard hat when working as an
electrician for Paulson Homes. William cuts his head when he falls from scaffolding that has not
been properly secured. Paulsen Homes will most likely not be held liable for William’s injury.