1. If the leader’s lack of experience or ineffectiveness leads to long periods of silence either because members don’t know
what is expected or are afraid to talk, the group will likely be __________________.
2. A chronic talker who wants to impress the leader and other members and attempts to show others what he knows, may
be thought of as ________________.
3. ______________________is the attempt of a member to smooth over negative feelings experienced by another
member of the group.
4. A member who constantly complains about the group or disagrees with other members of the group and the leader is
described by the authors as having _____________ energy.
5. Some members are ________________ because they are forced to be in a group.
6. When beginning a session, if the leader does not have a good opening, long periods of _________________ may occur
which can create discomfort for the members.
7. A group member who is either seeking attention or is avoiding looking at herself is thought of as a
___________________.
8. It may be a mistake by the leader to immediately try to work with a member who begins to cry before getting a
______________________.
9. A member’s disruptive behavior exhibited during a session may be indicative of his or her behavior
______________________.
“Problem Member” descriptions:
A. Chronic talker
B. Distracter
C. Get-the-leader
D. Negative member
E. Rescuing member
10. This member says he does not know why he is in the group or how the group can be helpful. He sits with his arms
crossed and does not speak unless forced to.
401
11. This member tries to get the group off task by bringing up irrelevant subjects or asking irrelevant questions.
b
398
12. This member may prevent others from problem solving by trying to smooth over the negative feelings that another
member is experiencing in an attempt to soothe the other member.
398
13. This member rambles, repeats herself, and tells long, drawn out stories. Her stories are often not relevant to others,
and her long-windedness often prevents others from being able to discuss their concerns.
395
14. This member attempts to actively sabotage what the leader says or does in group. She may do this by disagreeing with
the leader, asking the leader unanswerable questions, or sub-grouping with other members to undermine the impression of
the leader’s competence.
402, 403
15. When a leader abruptly cuts off a member, appropriately or inappropriately, fails to return to a member after
promising to do so, or is not skilled enough to control the group, she may create a problem situation for herself known as
____________- _____________- ______________.
402, 403
16. The first thing a leader should do when she realizes that a member is out to “get” her during the session, is
a.
shift the focus away from the power struggle between leader and member.
b.
put the angry member on the spot about the situation in front of the group.
c.
dismiss the member from the session and talk with him privately at another time.
d.
allow other members to give the angry member negative feedback about his behavior in group.
403
17. Which of the following is NOT recommended for the leader to do when handling a talkative member?
a.
Maintaining eye contact and nodding when the member speaks
b.
Addressing the whole group about talkative behavior, in general
c.
Seeking other members’ feedback about the member’s behavior
d.
Pairing with the member in dyads to discuss the member’s behavior
18. Which of the following questions would NOT help a leader to determine whether a member is a chronic talker?
a.
How long has the member been talking?
b.
Is the member preventing others from talking?
c.
Does the talkative member like being in the group?
d.
Are the members comments aligned with the purpose of the group?
19. Which of the following is NOT true about the dynamics of sexual feelings between members in a group?
a.
Members may stop sharing in group because of sexual dynamics
b.
The leader can control these dynamics during the group’s meeting time
c.
Members may become jealous, angry, or hurt as another member is sharing
d.
Sexual feelings may occur anywhere and at any time during the life of the group
20. When a member begins crying during the session, the leader SHOULD
a.
immediately attend to the member before asking if she wants help.
b.
open her up further, even if there are only five minutes left in session.
c.
suggest that she leave until she can control her crying and talk about it.
d.
attempt to determine whether she is in pain or trying to gain sympathy from others.
d
406
21. When leading a group with two mutually hostile members, the leader should do each of the following EXCEPT
a.
get the members to like each other.
b.
meet privately with each member to identify issues.
c.
focus on how the members came to dislike one another.
d.
obtain a commitment from each member to work on the issue in group.
22. The authors state that asking a member to leave might be done for all of the following reasons EXCEPT
a.
being negative in group.
b.
disrupting the work of other members.
c.
raising irrelevant issues in group over and over.
d.
disagreeing with the leader or members at times.
d
410
23. With resistant members, the leader SHOULD
a.
talk to him after the session to try to help him to work through his resistance
b.
take as much time as needed to break down the resistance
c.
keep the member from sharing any of his opinions in group
d.
allow him to discuss irrelevant topics as long as he participates in group
a
401
24. When dealing with negative members, the leader should NOT
a.
ask the negative member to sit quietly.
b.
avoid eye contact with the negative member.
c.
confront the negative member during the group session.
d.
talk to the negative member outside of group about his negativity.
c
400
25. Which of the following is a MISTAKE when dealing with a problem situation in group?
a.
Talking to a negative member outside of group
b.
Giving a dominating member a helping role in group
c.
Allowing the group to sit in silence for 10 minutes as punishment
d.
Letting other members do a majority of the helping with a resistant member
26. The member who sits in group with her arms crossed and does not contribute unless forced to do so is
a.
trying to get the leader
b.
resistant
c.
a distracter
d.
prejudiced
b
401
27. All of the following are true about distracting members EXCEPT?
a.
They are attention-seeking
b.
They can get the group off task
c.
They are always intentionally trying to distract the group
d.
They should be talked to about their comments and then ignored
d
398
28. A member who says to another “Don’t worry, everything will be ok, you just have to make the best of things” is a
a.
rescuing member
b.
resistant member
c.
distracter
d.
talkative member
a
398
29. Whenever a member cries in a group situation, the leader should encourage all the members to gather around and give
that member support.
a.
True
b.
False
False
406
30. According to the authors, it is usually good for the leader to let there be silence at the beginning of each session to see
what the members might do.
a.
True
b.
False
False
405
31. There are productive and non-productive periods of silence in many groups.
a.
True
b.
False
True
404
32. Sometimes when a member plays “get-the-leader”, it is because of a mistake that the leader has made in his or her
leadership of the group.
a.
True
b.
False
33. Once a group has been underway, it is a mistake for the leader to meet with a member individually outside the group
in order to deal with a problem behavior on the member’s part.
a.
True
b.
False
False
400
34. When a leader senses two members in a group are sexually attracted to one another, she should bring this to the
attention of the members and use group pressure to prevent a romantic relationship from being established.
a.
True
b.
False
False
405
35. When there are mutually hostile members in a group, the leader should let the members take a vote on which should
be asked to leave the group.
a.
True
b.
False
36. A good rule of group leadership is to be tolerant of members’ differences and intervene only when a member’s
negative or prejudicial comments may be harmful to another in the group.
a.
True
b.
False
True
411
37. There may be occasions when a group member’s behavior is so negative or distracting that it suggests he or she is not
ready for a group experience.
a.
True
b.
False
True
410
38. Because it is important for a group leader to be ethical, she should never cut off moralizing statements from members
directed at other members.
a.
True
b.
False
False
411
39. Although a “chronic talker” in a group may on occasion be disruptive, it is useful to allow this member to play in
important role during the first couple of sessions so that the leader can get her bearings and figure out the group dynamics.
a.
True
b.
False
False
395
40. A group leader should not interfere with the comments of a negative member, because he or she is merely expressing
his or her honest feelings.
a.
True
b.
False
False
400
41. In some groups, such as educational or discussion groups or even some experiential groups, dealing for any length of
time with a member in psychological pain is not appropriate.
a.
True
b.
False
True
407
42. What might a leader do to prevent members from trying to “get” him or her?
43. Describe how a leader can appropriately ask a member to leave a group?
44. How should a leader deal with a prejudiced, narrow-minded, or insensitive group member?
45. What helps the leader to determine whether silence during group is productive or nonproductive?
46. What are the pros and cons of using group time to work on the issues between mutually hostile members?