92. The accommodating style of conflict resolution is based on a degree of assertiveness and a degree
of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
93. At FEI Industries, teams of product developers coordinate their work electronically at the North American,
European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a
_____.
a. project team
b. committee
c. focus group
d. global team
e. self-directed team
94. The collaborating style of conflict resolution is based on a degree of assertiveness and a degree of
cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
95. All of these behaviors are consistent with the role of a task specialist EXCEPT:
a. seek information.
b. initiation.
c. summarize.
d. compromise.
e. energize.
96. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at
the expense of the other party, is called:
a. BATNA.
b. a bargaining zone.
c. mediation.
d. integrative negotiation.
e. distributive negotiation.
97. is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want
to come up with a creative solution that benefits both sides of the conflict.
a. BATNA
b. A bargaining zone
c. Mediation
d. Integrative negotiation
e. Distributive negotiation
98. Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?
a. Separate the people from the problem
b. Focus on interests
c. Generate many alternatives for mutual gain
d. Insist that results be based on objective standards
e. Keep the demands at the center
Scenario – Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently
undergoing a change in structure with a new management group and the production department is being
restructured. Each production employee will be assigned to a small six-member production team. Malcolm is
looking forward to the extensive cross training that has been promised and is looking forward to enjoying more
power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management
training in team building.
99. One of Malcolm’s co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways
drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by
stimulating the team into action when the interest drops. Danny is demonstrating which of these?
a. The task specialist role
b. The task and socioemotional role
c. The socioemotional role
d. The participator role
e. None of these
100. When Malcolm’s team encounters the establishment of order and cohesion with the leader helping to clarify team
roles and values, then his team is in the developmental stage of team development of .
a. forming
b. storming
c. norming
d. performing
e. adjourning
101. Malcolm has developed strong task skills and has normally taken the role of task specialist. His task specialist
behaviors will include all of the following EXCEPT:
a. initiating.
b. summarizing.
c. compromising.
d. energizing.
e. all of these are included as task specialist behaviors.
102. A(n) is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.
103. refers to the tendency for the presence of others to enhance an individual’s motivation and performance.
104. A team created outside the formal organization to undertake a project of special importance or creativity is known
as a(n) _____.
105. The term refers to a team member who attains benefit from team membership but does not do a
proportionate share of the work.
106. pertains to the team’s ability to meet the personal needs of its members.
107. teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or
service or at least one complete aspect or portion of a product or service.
108. In a(n) team, team members take over managerial duties.
109. A(n) team uses computer technology and groupware so that geographically distant members can collaborate
on projects and reach common goals.
110. can present enormous challenges for team leaders, who have to bridge gaps of time, distance, and culture.
111. The ideal size of work teams is often thought to be .
112. A role in which the individual devotes personal time and energy to helping the team accomplish its task is called
a(n) role.
113. A role in which the individual provides support for team members’ emotional needs and social unity is called a(n)
_____ role.
114. The stage of development is a period of orientation and getting acquainted.
115. During the stage of team development, individual personalities emerge. People become more assertive in
clarifying their roles and what is expected of them.
116. During the stage of team development, conflict is resolved, and team harmony and unity emerge.
117. is the stage of team development in which members prepare for the team’s disbandment.
118. During the stage of team development, the major emphasis is on problem solving and accomplishing the
assigned task.
119. , , and are the three characteristics of team structure and context influence cohesiveness.
120. A(n) is a standard of conduct that is shared by team members and guides their behavior.
121. As one of the four common ways in which norms develop in teams, means that the first behaviors that
occur in a team often set a precedent for later team expectations.
122. As one of the four common ways in which norms develop in teams, are used by leaders or team members
to initiate norms by articulating them to the team.
123. is defined as the extent to which members are attracted to the team and motivated to remain in it.
124. The antagonistic interaction in which one party attempts to thwart the intentions or goals of another is known as
_____.
125. The style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
126. The style to handle conflict involves a moderate degree of assertiveness and a moderate degree of
cooperation.
127. The style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.
128. negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
129. negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much
as it can, usually at the expense of the other party.
130. List the five behaviors associated with the task specialist role.
131. List the five stages of team development.
132. List the four ways team norms develop.
133. According to your text, list three factors that can cause people to engage in conflict.
134. What are the three key components of the author’s definition of a team?
135. Discuss the differences between groups and teams.
136. What are self-managed teams? Briefly discuss three characteristics or elements of self-managed teams.
137. Describe the stages of team development.
138. Discuss the determinants of team cohesiveness and its consequences.
139. Briefly discuss the various styles that can be used to handle conflict.
140. Discuss the differences between distributive and integrative negotiation. Describe the steps for achieving a win-win
solution with integrative negotiation.