1. __________ is a feeling of strain and pressure that can originate from external sources or internal sources.
a.
Crises
b.
Vicarious trauma
c.
Stress
d.
Burnout
2. The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person‘s current
resources and coping mechanisms is defined as
a.
crises.
b.
stress.
c.
vicarious trauma.
d.
burnout.
a
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How Crises Affect Us
components involved in dealing with a crisis
3. __________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of
long-term and intense exposure to client trauma, the helper begins to mimic the client’s trauma-related symptoms.
a.
Emotional fatigue
b.
Crises
c.
Burnout
d.
Vicarious trauma
d
1
How Crises Affect Us
components involved in dealing with a crisis
4. Crisis intervention and other frontline mental health workers experience sources of stress that often lead to
a.
b.
c.
d.
c
1
How Crises Affect Us
c
How Crises Affect Us
their lives
5. __________ is a stress-related syndrome that results from the cumulative drain on the helper’s capacity to care for
others.
a.
Compassion fatigue
b.
Behavioral fatigue
c.
Systemic trauma
d.
Quarterly traumatic stress
a
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How Crises Affect Us
components involved in dealing with a crisis
6. The stress generated by listening to multiple stories of trauma that clients bring to therapy may lead to a deterioration of
the counselor’s resiliency or coping abilities over time is defined as
a.
companion fatigue.
b.
empathy fatigue.
c.
victorious trauma.
d.
secondary pneumatic stress.
b
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How Crises Affect Us
people seem to bounce back more easily than others from adversity
7. __________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.
a.
Burnout
b.
Stress
c.
Empathy fatigue
d.
Self-talk
d
1
Cognitive, Emotional, and Behavioral Components of a Crisis
both their own and their clients’ crises
8. Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to
become more aware of your self-talk?
a.
Problem-solving sample
b.
Specific situation
c.
Time sample
components involved in dealing with a crisis
d.
Vicarious situation
9. You might want to log your self-talk following __________, such as having a consultation session with a supervisor or
counseling a client.
a.
specific situations
b.
time samples
c.
vicarious learning abilities
d.
burnout
a
1
Cognitive, Emotional, and Behavioral Components of a Crisis
both their own and their clients’ crises
10. The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of
logic, which have their origins with the Greek philosopher Aristotle.
a.
psychological method
b.
medical method
c.
scientific method
d.
mental health method
c
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Cognitive, Emotional, and Behavioral Components of a Crisis
their clients navigate through crisis
11. __________ is the ability of an individual to cope with and bounce back from stressful and adverse events.
a.
Crisis interention
b.
Self-talk
c.
Burnout
d.
Resilience
d
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The Role of Resilience
12. It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a
springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper
c
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Cognitive, Emotional, and Behavioral Components of a Crisis
both their own and their clients’ crises
relationships following stressful life events. This is called
a.
resilience.
b.
posttraumatic growth.
c.
burnout.
d.
crisis intervention.
13. __________ is a community-based approach to helping individuals, groups, and communities with a variety of crises
in their lives.
a.
Crisis intervention
b.
Resilience
c.
Posttraumatic growth
d.
Resourcefulness
a
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Crisis Intervention Work
order and second-order intervention strategies
14. In order to help clients in crisis, the helper must identify __________, which include people in the client’s life from
whom they can draw strength during their crisis.
a.
coping mechanisms
b.
situational supports
c.
specific situations
d.
self-talk
b
1
Crisis Intervention Work
their clients navigate through crisis
15. __________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.
a.
Situational supports
b.
Positive thinking patterns
c.
Coping mechanisms
d.
Constructive thinking patterns
c
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Crisis Intervention Work
b
The Role of Resilience
16. __________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a
client’s perspective on a problem.
a.
Burnout
b.
Situational supports
c.
Coping mechanisms
d.
Positive and constructive thinking patterns
d
1
Crisis Intervention Work
their clients navigate through crisis
17. __________ can be thought of as psychological first aid. This level of intervention is carried out by mental health
professionals and a network of others such as ministers, judges, police and fire personnel, nurses, paramedics, physicians,
school counselors, parole officers, teachers, and a wide range of human services workers.
a.
First-aid intervention
b.
First psychological assistance
c.
First-order intervention
d.
Second-order intervention
c
1
Crisis Intervention Work
order and second-order intervention strategies
18. The task of helpers who offer __________ is to help individuals tap any resources available to them to restore a sense
of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.
a.
psychological first aid
b.
second-level crisis intervention
c.
vicarious trauma
d.
scientific assistance
a
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Crisis Intervention Work
their clients navigate through crisis
19. The psychological first aid model the Los Angeles Unified School District uses to prepare teachers to work with
students in the aftermath of a crisis consists of all of the following components EXCEPT
a.
listen.
b.
protect.
c.
teach.
d.
counsel.
d
1
Crisis Intervention Work
the field of disaster behavioral health
20. Sometimes, the initial level of intervention does not resolve a client’s crisis. The effects of the crisis can linger, and
vestiges much be worked through. This is where __________ becomes necessary.
a.
first-order intervention
b.
second-order intervention
c.
psychological first aid
d.
scientific intervention
b
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Crisis Intervention Work
order and second-order intervention strategies
21. Mental health professionals working in disaster management have commonly been referred to as working in the field
of “disaster mental health,” but the new more comprehensive term for this field is
a.
disaster behavioral health.
b.
disaster psychological health.
c.
disaster scientific health.
d.
disaster health.
a
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Disaster Behavioral Health Workers
the field of disaster behavioral health
22. __________ means “wound,” and a wound can be physical or psychological, or both.
a.
Trauma counseling
b.
Physical footprint
c.
Trauma
d.
Psychological footprint
c
1
Disaster Behavioral Health Workers
the field of disaster behavioral health
23. __________ uses a variety of psychodynamic, cognitive behavioral, and eclectic approaches to help individuals cope
with the personal experience and retain to the trauma event.
a.
Trauma
b.
Physical footprint
c.
Psychological footprint
d.
Trauma counseling
d
1
Disaster Behavioral Health Workers
the field of disaster behavioral health
24. The physical area directly affected by a disaster is the
a.
physical footprint.
b.
psychological footprint.
c.
trauma counseling.
d.
trauma.
a
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Disaster Behavioral Health Workers
the field of disaster behavioral health
25. The geographical area of individuals and communities affected by the event is known as the
a.
physical footprint.
b.
psychological footprint.
c.
trauma.
d.
trauma counseling.
b
1
Disaster Behavioral Health Workers
the field of disaster behavioral health
26. Identify the steps of the scientific method used to solve problems. Briefly explain the importance of each step.
Answers will vary.
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Cognitive, Emotional, and Behavioral Components of a Crisis
both their own and their clients’ crises
27. Name the five steps to manage self-talk and briefly discuss each step.
Answers will vary.
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Cognitive, Emotional, and Behavioral Components of a Crisis
the field of disaster behavioral health
28. Sometimes our self-talk allows our emotion to gain control. Describe 2-3 elements this self-talk may involve.
29. A helper needs to be prepared cognitively and emotionally to see the variety of clients and situations that can take a
toll personally and professionally on them. The authors list several factors that may influence one’s crisis response.
Describe 2-3 of these factors and explain how they may relate to you.
30. Identify 2-3 strategies for working with clients in nearly any crisis situation. Illustrate their importance.