54. In the context of work team effectiveness, pertains to the team’s ability to meet the personal needs of its
members.
a. cohesiveness
b. satisfaction
c. commitment
d. leadership
e. norms
55. Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work
team effectiveness model?
a. Work team effectiveness
b. Team processes
c. Organizational conflict
d. Team composition
e. Team characteristics
56. Which of the following teams are described as a team that uses computer technology and groupware so that
geographically distant members can collaborate on projects and reach common goals?
a. Functional
b. Command
c. Virtual
d. Long distance
e. Task force
57. Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
a. bring attention to and appreciate divers skills and opinions.
b. scrutinize electronic communication patterns.
c. use technology to enhance communication and trust.
d. ensure timely responses online.
e. manage online socialization.
58. Cross-border work teams made up of members of different nationalities whose activities span multiple countries are
called:
a. self-directed teams.
b. project teams.
c. multinational teams.
d. long distance teams.
e. global teams.
59. What is the ideal size of work teams?
a. Three
b. Five
c. Twelve
d. Fifteen
e. Twenty-three
60. Which of the following behaviors is NOT consistent with the socioemotional role?
a. Encourage
b. Energize
c. Harmonize
d. Compromise
e. Follow
61. is a role in which the individual provides support for team members’ emotional needs.
a. A task specialist role
b. A dual role
c. A nonparticipator role
d. A socioemotional role
e. None of these
62. There are two types of roles that emerge in teams. They are the role and the role.
a. task specialist, socioeconomic
b. generalists, socioeconomic
c. task specialist, socioemotional
d. generalists, socioemotional
e. socioemotional, socioeconomic
63. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team
problems. This is an example of which task specialist role?
a. Harmonize
b. Seek information
c. Initiation
d. Reduce tension
e. Compromise
64. Which of the following behaviors is consistent with the socioemotional role?
a. Reduce tension
b. Give opinions
c. Seek information
d. Summarize
e. Energize
65. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach
agreement. This is an example of which socioemotional role behavior?
a. Compromise
b. Follow
c. Reduce tension
d. Harmonize
e. Summarize
66. Which of the following is the first stage of team development?
a. Forming
b. Storming
c. Norming
d. Performing
e. Reforming
67. The forming stage of team development is characterized by:
a. the establishment of order and cohesion.
b. cooperation.
c. problem solving.
d. orientation.
e. conflict.
68. Shifting one’s own opinions to maintain team harmony refers to which socio-emotional role?
a. Energizing
b. Initiating ideas
c. Encouraging
d. Following
e. Compromise
69. Which of the following is more common in large teams?
a. Member satisfaction
b. The development of subgroups
c. Agreement
d. Commitment
e. All of these
70. Michael’s team has evolved to the storming stage of team development. As team leader, what should Michael be
emphasizing?
a. Lots of informal interaction
b. Participation by all team members
c. Task accomplishment
d. Goal achievement
e. Disbanding team
71. Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her
first meeting with the group. Which of the following would you suggest?
a. She should waste little time; get the team focused on the task.
b. She should help the team clarify roles and responsibilities.
c. She should allow time for team members to become acquainted with one another; allow for informal social
interaction.
d. She should let someone else worry about this since she is the leader.
e. She should propose to disband the team.
72. Which of the five stages of team development is marked by conflict and disagreement?
a. Performing
b. Norming
c. Storming
d. Forming
e. Reforming
73. During which stage of team development should the team leader help clarify team roles, norms, and values?
a. Adjourning
b. Storming
c. Forming
d. Performing
e. Norming
74. During which stage of team development does team unity emerge?
a. Forming
b. Storming
c. Performing
d. Norming
e. Adjourning
75. Dale’s work team is beginning to resolve its conflicts and consensus is developing on such things as members’ roles.
Dale’s team is in which stage of team development?
a. Norming
b. Forming
c. Storming
d. Performing
e. Reforming
76. During the stage of team development, the major emphasis is on task accomplishment.
a. forming
b. performing
c. achieving
d. norming
e. storming
77. Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of
emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has
evolved from the stage to the stage of team development.
a. forming, storming
b. storming, performing
c. performing, adjourning
d. norming, performing
e. storming, reforming
78. Once some teams have evolved to the stage of team development, task performance is no longer the top
priority.
a. performing
b. storming
c. adjourning
d. norming
e. achieving
79. Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees
members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional
setting. Sylvia’s team can best be described as a:
a. project team.
b. global team.
c. focus group.
d. virtual team.
e. self-directed team.
80. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a
virtual team at work. Fred’s role fulfills which virtual team practice?
a. Using technology to build relationships
b. Shaping culture through technology
c. Monitoring progress and rewards
d. Administering rewards
e. Using global teams to develop technology
81. Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the
stage of team development.
a. forming
b. storming
c. norming
d. performing
e. adjourning
82. is the extent to which team members are attracted to the team and motivated to remain in it.
a. Norming
b. Commitment
c. Caring
d. Cohesiveness
e. Leadership.
83. The the team interacts, the cohesive the team.
a. less, more
b. more, more
c. more, less
d. all of these
e. none of these
84. Which of the following statements is true?
a. Morale is higher in cohesive teams.
b. Productivity is lower in cohesive teams.
c. Satisfaction is lower in cohesive teams.
d. Morale always suffers in cohesive teams.
e. Absenteeism rates are substantially higher with cohesive teams.
85. Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
a. Personal attraction to the team
b. Productivity expectations
c. Shared goals
d. Team interaction
e. All of these are components
86. Which of the following is a standard of conduct that is shared by team members and guides their behavior?
a. Leadership
b. Cohesiveness
c. Norm
d. Attitude
e. None of these
87. Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of
cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that
person would be kicked off the team. This is an example of a(n):
a. critical event.
b. explicit statement.
c. experiential carryover.
d. implied norm.
e. accommodation.
88. InfoTech’s new product team has a norm of backing up each of their computer’s hard drives at the end of each
working day. This norm developed because one day a computer virus infected the team’s computer network and
destroyed many important computer files. The cause of this norm was clearly:
a. an explicit statement.
b. carryover behaviors.
c. primacy.
d. a critical event.
e. none of these.
89. means that the first behaviors that occur in a team often set a precedent for later team expectations.
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency
90. The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions
refers to _____.
a. brainstorm
b. brain dump
c. group innovation
d. groupthink
e. group anxiety
91. The avoiding style of conflict resolution is based on a degree of assertiveness and a degree of
cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium