49. The Food and Drug Administration is part
of
a. Housing and Urban
Development.
b. the Health and Human Services
Department.
c. the Interstate Commerce
Commission.
d. the Federal Trade
Commission.
50. Which of the following is not an activity engaged in by the Food and Drug Administration?
a. analysis
b. promotion
c. surveillance
d. correction
51. The Food and Drug Administration is involved in the regulation
of
a. pet
food.
b. weight loss programs.
c. dietary
supplements.
d. fast
foods.
52. Business’s response to consumerism over time has been one
of
a. benign neglect.
b. rapid
response.
c. ineffective action, followed by improved
responses.
d. extreme
care.
53. Businesses have responded to consumer activism with all of the following efforts
except
a. toll-free hot lines.
b. user-friendly Web sites.
c. rebate and discount
programs.
d. consumer
representatives.
54. Programs that attempt to blend all of the functions of a business into a holistic, integrated philosophy built around
teamwork, productivity, and customer satisfaction are
called
a. Six Sigma programs.
b. total care
programs.
c. total quality management programs.
d. customer focus
programs.
55. The focus of total quality management programs is
a. quality.
b. the
customer.
c.
efficiency.
d. worker
satisfaction.
56. The initial part of the total quality management process is to
a. define quality in terms of customer expectations and
requirements.
b. develop standards and specifications for quality.
c. design efficient production processes.
d. develop customer satisfaction
surveys.
57. An important criticism of total quality management is that
it
a. tried to do too
much.
b. quality means different things to different
people.
c. actually took focus off of the
customer.
d. focused too much on adherence to standards, taking the enjoyment out of
work.
58. The body of methodologies and techniques for achieving quality that focuses on the number of defects is
called
a. Seven
Standards.
b. Six Smith.
c. Six Sigma.
d. Seven
Severance.
59. One of the strengths of Six Sigma program’s has been its
a. laser-like focus on worker
satisfaction.
b. increase in customer loyalty.
c. contribution to research in production quality.
d. clarity of process and the steps companies must take to adopt it.
60. Six Sigma practitioners believe in fixing the rather than the .
a. practice;
theory
b. product;
worker
c. process;
product
d. worker;
customer
61. Essential aspects of quality include which of the
following?
a. advertising
b. color
c. attributes
d. durability
62. With respect to service, consumers are concerned with which of the
following?
a.
performance
b.
building
time
c. provider attributes
d. durability
63. The driving force behind guidelines for product liability is which of the following?
a. legal responsibility
b. selling products
c. ethical
reasoning
d. immoral people
64. Which of the following is not impacted by tort risk?
a.
relocation
of a new plant
b.
selling
products
c.
expanding
operations
d.
introducing
a new product
65. The Consumer Product Safety Improvement Act of2008 does not cover which of the following?
a. ATVs
b. toy safety
c. cotton
d. phthalates
66. Today, the FDA regulates all of these
except
a. vacc1nes
b.
blood
products
c.
prescription
drugs
d. medical care
67. Customer service is provided by all of the following except?
a. passing the
buck
b. offices of consumer
affairs
c. warranties
d. money back
guarantees
68. TQM must emphasize all of the following except?
a. leadership
b.
individualism
c. recognition
d. communication
Provide
a
short answer
to each of
these questions.
Be
sure
to fully
explain
your
answer.
69. Why are the food and manufacturing industries particularly susceptible to product liability
suits?
70. What two issues hurt Toyota when the public learned of its recalls due to runaway acceleration problems?
What
does this illustrate?
71. Describe the legal doctrine of absolute liability.
72. Why do businesses want a uniform product liability code?
73. Describe the effectiveness of the Consumer Product Safety Commission over the years. What has been the
primary
influence on its
effectiveness?
74. The Food Safety Modernization Act (FSMA) gives the FDA a mandate to develop a science-based food
safety
system that addresses hazards from farm to table, putting greater emphasis on the prevention of food-borne
illness-
a major concern of consumers. Has this law been effective? How has it changed food
safety?
75. How has business responded to consumer stakeholders over the years? What do you think made business
respond
more effectively to
consumers?
76. What is the controversy over “pink slime”?
77. Summarize the total quality management
process.
78. Describe the major contributions that Six Sigma can make to the business/consumer
relationship.
79. What has caused the expansion of the doctrine of strict liability
concept?
80. What have been the impacts of new leadership in the
CPSC?
81. There are three ethical theories based on the concept of duty that speak to the ethical dimensions of
quality.
Describe and evaluate each of these
theories.
82. What were the two main problems Toyota encountered as a result of runaway acceleration claims? What
could
Toyota have done
differently?
83. Chapter 9 in the textbook discussed business ethics and technology, and this chapter describes the legal doctrine
of
absolute liability. Discuss the relationship between bioethics and absolute liability. What implications does this
relationship have for business?
84. Tort reform is a high profile issue in current business and political discussions. Should tort reform be instituted?
Support your answer with sound
reasoning.
85. One of the main criticisms of the total quality movement is that it has done nothing to defme quality. Philosophers
have
also wrestled with the defmition of quality (see Pirsig, Zen and The Art of
Motorcycle Maintenance).
Define
quality in your own words. How difficult is this task? What implications does the task of defming quality have for
the
business/consumer relationship?