1. A team is defined as a group of two or more people who interact and coordinate their work to accomplish a
specific objective.
a. True
b. False
2. A group and a team are interchangeable terms.
a. True
b. False
3. A team shares or rotates leadership roles while a group has a designated strong leader.
a. True
b. False
4. Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.
a. True
b. False
5. Social facilitation is the tendency for the presence of others to influence an individual’s motivation and performance.
a. True
b. False
6. A task force or a crossfunctional team is a group of employees from different departments formed to deal with a
specific activity and existing only until the task is completed.
a. True
b. False
7. A free rider is a person who benefits from team membership but does not make a proportionate contribution to the
team’s work.
a. True
b. False
8. A common dysfunction of teams is to be results oriented.
a. True
b. False
9. Work team effectiveness is based on two outcomes—productive output and marketplace acceptance.
a. True
b. False
10. Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or
service.
a. True
b. False
11. Satisficing is a team’s ability to meet personal needs of its members and hence maintain their membership and
commitment.
a. True
b. False
12. Productive output pertains to the team‘s ability to meet the personal needs of its members.
a. True
b. False
13. A multidomestic team is a work team made up of members of different nationalities whose activities span multiple
countries.
a. True
b. False
14. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of
people to complete a project, solve a problem, or exploit a specific strategic opportunity.
a. True
b. False
15. Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.
a. True
b. False
16. Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on
work team performance.
a. True
b. False
17. As a general rule, large teams makes it harder to interact and influence others.
a. True
b. False
18. Two common behaviors of the socioemotional role are energizing and encouraging.
a. True
b. False
19. Norms begin to develop in the first interactions among members of a new team.
a. True
b. False
20. The storming stage of team development is marked by conflict and disagreement.
a. True
b. False
21. During the norming stage of team development, individual personalities emerge causing conflict and disagreements.
a. True
b. False
22. The five stages of team development are forming, storming, reforming, performing, and adjourning.
a. True
b. False
23. The stage of team development in which conflicts are resolved and members focus on problem solving is called
reforming.
a. True
b. False
24. In the adjourning stage of team development, task performance is not a priority.
a. True
b. False
25. Individual personalities emerge during the performing stage.
a. True
b. False
26. Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their
commitment to quality performance. This combination can be expected to result in high productivity.
a. True
b. False
27. When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
a. True
b. False
28. Team cohesiveness does not necessarily lead to higher team productivity.
a. True
b. False
29. Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.
a. True
b. False
30. The four common ways in which norms develop for controlling and directing behavior are critical events, primacy,
carryover behaviors, and implicit statements.
a. True
b. False
31. Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.
a. True
b. False
32. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary
opinions.
a. True
b. False
33. A common cause of conflict includes scarce resources.
a. True
b. False
34. Virtual and global teams are particularly prone to communication breakdowns.
a. True
b. False
35. The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of
assertiveness.
a. True
b. False
36. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of
cooperation.
a. True
b. False
37. Distributive negotiation is a collaborative approach to negotiation that is based on a win–win assumption, whereby
the parties want to come up with a creative solution that benefits both sides of the conflict.
a. True
b. False
38. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at
the expense of the other party is called distributive negotiation.
a. True
b. False
39. Which of the following does NOT pertain to teams?
a. Teams have a designated strong leader
b. Teams have individual and mutual accountability
c. Specific team vision or purpose
d. Collective work products
e. All of these pertain to teams
40. refers to the tendency for the presence of others to enhance one’s motivation and performance.
a. Public praise
b. Social facilitation
c. Community motivation
d. Social performance
e. Societal inspiration
41. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the
team and it consists of the subordinates under her authority. This is an example of a team.
a. horizontal
b. functional
c. self-managed
d. special–purpose
e. social
42. A functional team is also referred to as a(n) .
a. command team
b. task force
c. special purpose team
d. horizontal team
e. interorganizational team
43. Which of the following refers to a formal team composed of employees from about the same hierarchical level but
from different areas of expertise?
a. A special-purpose team
b. A cross-functional team
c. A self-managed team
d. A vertical team
e. A diagonal team
44. A is a group of employees from different departments formed to deal with a specific activity and existing
only until the task is completed.
a. vertical team
b. command team
c. special purpose team
d. task force
e. functional group
45. A task force is sometimes called a(n):
a. vertical team.
b. cross-functional team.
c. command team.
d. special-purpose team.
e. executive team.
46. Which of the following teams are created outside the formal organization structure to undertake a project of special
importance or creativity?
a. Vertical
b. Command
c. Special-purpose
d. Cross–functional
e. Functional
47. Self-managed teams are teams.
a. temporary
b. permanent
c. ad–hoc
d. task force
e. none of these
48. Self-managed teams consist of 5 to 20 workers.
a. union
b. non–union
c. multiskilled
d. low wage
e. all of these
49. Which of the following statements is true?
a. Self-managed teams are empowered with decision-making authority.
b. Self–managed teams still rely heavily on their manager.
c. Self-managed teams have little access to resources.
d. Self–managed teams will eventually develop into problem-solving teams.
e. None of these
50. Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a
tendency for some team members to participate much less than others. They seem uninterested and content to let
others do the work. This is called:
a. free riding.
b. reduced commitment.
c. power realignment.
d. the costs of coordination.
e. self-directed team.
51. All of the following are common dysfunctions of teams EXCEPT:
a. lack of trust.
b. avoidance of accountability.
c. fear of conflict.
d. lack of commitment.
e. results orientation.
52. A(n) is a person who benefits from team membership but does not make a proportionate contribution to the
team’s work.
a. “yes” man
b. social worker
c. work surfer
d. free rider
e. groupthink
53. Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and .
a. cohesiveness
b. satisfaction
c. commitment
d. leadership
e. norms