Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
39. Which of the following is a characteristic of open-book management?
a) Secrecy
b) Unaccountability
c) Obscurity
d) Transparency
40. At Trapp Inc., a private investment firm, employees are provided with essential financial
information about the firm. If employees want to know what others are making at the firm,
all they need to do is ask the chief financial officer. This is an example of:
a) open-book management.
b) corporate literacy.
c) social capital communication.
d) active listening.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
41. Johnny wants to learn about the ways people use and communicate with space. He should
study __________.
a) information technology
b) channel richness
c) space technology
d) proxemics
42. The tendency to consider one’s culture superior to any and all others is called __________.
a) culturalism
b) cultural etiquette
c) ethnocentrism
d) bad manners
43. __________ is the use of appropriate manners and behaviors in cross-cultural situations.
a) Ethnocentrism
b) Racism
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) Cultural etiquette
d) Business etiquette
44. James attends a class on cross-cultural business management where he learns about the use of
appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt
about __________.
a) ethnocentricity
b) positive feedback
c) cultural etiquette
d) active listening
45. Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her
Japanese hosts because she knows that the Japanese are uncomfortable with it. In this
scenario, Jessica is practicing __________.
a) ethnocentricity
b) positive feedback
c) cultural etiquette
d) cultural globalization
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
46. ___________communication earns trust, respect, and integrity in the eyes of others.
a) Good
b) Credible
c) Effortless
d) Efficient
47. The ability to inspirationally persuade and motivate others is known as:
a) credibility.
b) leadership.
c) inspiring.
d) charisma.
48. ________________ leadership tactics are communication techniques people use to make
themselves more “leader like” and be perceived by others as influential and trustworthy.
a) Persuasive
b) Credible
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) Effective
d) Charismatic
49. All of the following are essential ingredients of successful presentation EXCEPT:
a) being professional.
b) adding the right amount of polish.
c) relying on real-time Web-site visits.
d) supporting your points.
50. Communication can be hindered by all of the following EXCEPT:
a) poor use of channels.
b) poor written or oral skills.
c) spotting nonverbal signs.
d) status differences.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
True/False
51. The ability to inspirationally persuade and motivate others is known as persuasion.
52. Credible leadership tactics are communication techniques people use to make themselves
more “leader like” and be perceived by others as influential and trustworthy.
53. In communication theory, noise is anything that interferes with the communication process.
54. Channel richness is determined by the efficiency of the communication channel.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
55. Information filtering helps ensure that only the relevant messages get to management.
56. Active listening requires that the person listening pay close attention and remain quiet.
57. Any feedback, so long as it bears good intentions, will improve behaviors.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
58. The way an office is laid out can actually impact the communication process.
59. The tendency to consider one’s culture superior to others is call racism.
60. To be successful in cross-cultural communication, you have to be sensitive to others and
willing to learn how others see things.
Fill-in
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
61. __________ is the capacity to attract support and help from others in order to get things
done.
62. __________ is the interpersonal process of sending and receiving symbols with meanings
attached to them.
63. A(n)_________ is the pathway used to carry a message.
64. __________ communication occurs when the resources expended are kept to a minimum.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
65. __________ is the capacity of a communication channel to effectively carry information.
66. The intentional distortion of information to make it appear favorable to the recipient is called
__________.
67. __________ is the process of telling other people how you feel about something they did,
said, or about the situation in general.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
68. __________ involves being honest and openly sharing accurate and complete information.
69. The study of the way we use and communicate with space is called ______________.
70. __________ is the tendency to consider one’s own culture superior to any and all others.
71. The use of appropriate manners, language, and behaviors when communicating with people
from other cultures is called __________.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
72. _______________ is ability to inspirationally persuade and motivate others.
73. Communication techniques people use to make themselves more “leader like” and be
perceived by others as influential and trustworthy are called _________________.
74. Explain the trade-off involved between effective and efficient communication.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
75. What is meant by noise in the communication process? Name some common sources of noise
that can interfere with effective communication.
76. Describe the communication process.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
77. What is information filtering? How does it affect effective communication in an
organization?
78. What is proxemics and why is it important?