Chapter 13: Project Stakeholder Management
1. Project stakeholder management has only recently been identified as an entire knowledge area by the Project
Management Institute.
a.
True
b.
False
True
Fifth Edition of the PMBOK Guide in 2013.
1
Difficulty: Easy
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Bloom’s: Knowledge
2. Project stakeholder management has resonances with project cost management and project time management.
a.
True
b.
False
False
stakeholder management.
1
Difficulty: Moderate
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3. Projects often do not cause any changes in an organization.
a.
True
b.
False
False
make the organization more efficient.
1
Difficulty: Moderate
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4. The main output of the identifying stakeholders process is the project charter.
a.
True
b.
False
False
output of this process is a stakeholder register.
1
Difficulty: Moderate
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5. Internal stakeholders include top management, other functional managers, and other project managers.
a.
True
b.
False
True
have limited resources.
1
Difficulty: Moderate
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Identifying Stakeholders
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6. Groups representing consumer, environmental, or other interests can be identified as project stakeholders.
a.
True
b.
False
True
as project stakeholders.
1
Difficulty: Moderate
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7. Stakeholders might change during a project due to employee turnover, partnerships, and other events.
a.
True
b.
False
True
partnerships, and other events.
1
Difficulty: Moderate
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8. Sensitive information can be included in the stakeholder register as very few people in the organization have access to
it.
a.
True
b.
False
False
stakeholders support the project or how much power they have.
1
Difficulty: Moderate
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Identifying Stakeholders
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9. A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.
a.
True
b.
False
False
and actively engaged in helping it succeed
1
Difficulty: Moderate
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Bloom’s: Knowledge
10. The stakeholder management plan is always a formal document.
a.
True
b.
False
False
formal or informal, based on the needs of the project.
1
Difficulty: Easy
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11. The stakeholder management plan should not be accessible to all stakeholders.
a.
True
b.
False
True
stakeholders to review.
1
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12. Communication and interpersonal skills are important for successful project stakeholder management.
a.
True
b.
False
True
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13. Issue logs can be used to address issues related to other knowledge areas like project scope management or project
quality management.
a.
True
b.
False
True
areas.
1
Difficulty: Easy
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14. Though stakeholders cannot be controlled, their level of engagement can be controlled.
a.
True
b.
False
True
of mutual concern.
1
Difficulty: Easy
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Controlling Stakeholder Engagement
Bloom’s: Knowledge
15. Key stakeholders need not be invited to participate in a kick-off meeting.
a.
True
b.
False
False
stakeholders prefer.
1
Difficulty: Moderate
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16. Communications software like e-mail, blogs, Web sites, texts, and tweets can aid in stakeholder communications.
a.
True
b.
False
True
stakeholder communications.
1
Difficulty: Easy
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Using Software To Assist In Project Stakeholder Management
Bloom’s: Knowledge
17. Project management software tools normally do not promote the use of Facebook as a forum to promote project
activities.
a.
True
b.
False
False
relationship building on projects.
1
Difficulty: Easy
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Bloom’s: Knowledge
18. _____ is the new knowledge area identified by the Project Management Institute.
Project stakeholder management
b.
Project communication management
Project risk management
d.
Project procurement management
Fifth Edition of the PMBOK Guide in 2013.
1
Difficulty: Easy
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Controlling Stakeholder Engagement
Bloom’s: Knowledge
19. _____ involves determining everyone involved in the project or affected by it, and determining the best ways to
manage relationships with them.
Identifying stakeholders
b.
Planning stakeholder management
Managing stakeholder engagement
d.
Controlling stakeholder engagement
output of this process is a stakeholder register.
Difficulty: Easy
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Bloom’s: Knowledge
20. The main output of the _____ process is the stakeholder register.
Planning stakeholder management
b.
Identifying stakeholders
Managing stakeholder engagement
d.
Controlling stakeholder engagement
output of this process is a stakeholder register.
Difficulty: Easy
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The Importance Of Project Stakeholder Management
Bloom’s: Knowledge
21. One of the main outputs of the _____ process are the issue logs.
Planning stakeholder management
b.
Identifying stakeholders
Managing stakeholder engagement
d.
Controlling stakeholder engagement
organizational process assets updates.
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Bloom’s: Knowledge
22. _____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as
needed.
Planning stakeholder management
b.
Identifying stakeholders
Managing stakeholder engagement
d.
Controlling stakeholder engagement
d
organizational process assets updates.
1
Difficulty: Moderate
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23. The stakeholder register is the output of the _____ process of project stakeholder management.
initiating
b.
planning
executing
d.
monitoring and controlling
stakeholder management.
1
Difficulty: Moderate
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24. Which of the following is true about identifying stakeholder?
a.
The project manager’s family is not a potential stakeholder.
b.
It is not very difficult to identify stakeholders.
c.
Stakeholders with indirect ties to the project need not be engaged with.
d.
Stakeholders do not change during a project
Feedback: It is also necessary to focus on stakeholders with the most direct ties to the project.
Difficulty: Moderate
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Bloom’s: Knowledge
25. Doctors who have been co–opted to actively participate in a project related to using information technology for chronic
health problems would be examples of _____ stakeholders.
supportive
b.
leading
resistant
d.
neutral
b
actively engaged in helping it succeed.
1
Difficulty: Moderate
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Identifying Stakeholders
Bloom’s: Application
26. The project team must take corrective action if stakeholders with high interest and high power are categorized as
_____.
resistant
b.
neutral
supportive
d.
leading
and high power are also categorized as resistant or unaware.
1
Difficulty: Moderate
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27. The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
high interest/low power
b.
high interest and high power
low interest/ low power
d.
low interest/high power
b
product, it should need little if any attention.
1
Difficulty: Moderate
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Identifying Stakeholders
Bloom’s: Comprehension
28. The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
high interest/low power
b.
high interest and high power
low interest/ low power
d.
low interest/high power
and high power are also categorized as resistant or unaware.
Difficulty: Moderate
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Identifying Stakeholders
Bloom’s: Comprehension
29. After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them
effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.
stakeholder management plan
b.
stakeholder register
issue log
d.
power/interest grid
make sure that good decisions are made throughout the life of the project.
Difficulty: Moderate
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Planning Stakeholder Management
Bloom’s: Knowledge
30. Scope, time and cost goals in order of importance can be ranked on a(n) _____.
requirements traceability matrix
b.
expectations management matrix
responsibility assignment matrix
d.
probability matrix
Feedback: Project sponsors can usually rank scope, time, and cost goals in order of
and high power are also categorized as resistant or unaware.
Difficulty: Moderate
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31. A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
requirements traceability matrix
b.
Gantt chart
power/interest grid
d.
issue log
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32. The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and
to effectively engage them in project decisions throughout the life of a project.
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33. _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.
Project managers
Difficulty: Easy
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Difficulty: Moderate
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34. The main output of the identifying stakeholders process is the _____.
35. _____ are individuals, groups, or organizations who may affect, be affected by, or perceive themselves to be affected
by a decision, activity, or outcome of a project.
36. _____ can be classified as internal to the organization or external.
37. The project sponsor, project team and the support staff would be the _____ project stakeholders.
38. Government officials and concerned citizens would be classified as _____ project stakeholders.
39. A simple way to document basic information on project stakeholders is by creating a(n) _____.
40. A(n) _____ is a technique for analyzing information to determine which stakeholders’ interests to focus on and how to
increase stakeholder support throughout the project.
41. A(n) _____ is a tool used to group stakeholders based on their level of authority and their level of concern for project
outcomes.
42. A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.
43. A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
44. A(n) _____ stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it
succeed.
45. The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure
that good decisions are made throughout the life of the project.
46. A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities,
expectations, and guidelines related to each measure.
47. A(n) _____ is a tool that is used to document, monitor, and track problems that need resolution.
48. Identify and describe the four processes involved in project stakeholder management.
49. What is a stakeholder register and what information must be included in it?
50. What must be the contents of the stakeholder management plan?