Multiple Choice
1. Which of the following is NOT a criteria for being a group?
a.
Multiple members
b.
Common goals
c.
Group rewards
d.
Identification
d
2. When something affects one member of the group, it affects all members. This is known as ______ and is a criterion for
being considered a group.
a.
b.
c.
d.
b
3. A hotel room attendant does not show up to clean his rooms on a given day. Due to his absence, the other room
attendants are assigned additional rooms to clean. This scenario BEST exemplifies which criteria of group membership?
a.
Multiple members
b.
Group membership is rewarding
c.
Corresponding effects
d.
Common goals
c
4. Employees on the 7th floor go to lunch together and employees on the 2nd floor play together in a city basketball
league. These examples demonstrate the importance of ____ in forming groups.
a.
emotional support
b.
physical proximity
c.
common interests
d.
assignment
b
5. People who join a group to be with other people have ______ needs.
a.
identification
b.
support
c.
affiliation
d.
physical proximity
c
6. POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This
negative emotional reaction demonstrates the need for:
a.
power
b.
common interests
c.
affiliation
d.
control
c
7. People probably join a group such as a fraternity or sorority because of:
a.
needs for emotional support
b.
common interests
c.
common goals
d.
need for assistance or help
b
8. ______ refers to the extent to which group members like and trust one another.
a.
Group cohesiveness
b.
Group homogeneity
c.
Stability of membership
d.
Group status
a
9. ______ refers to the extent to which group members are similar.
a.
Group cohesiveness
b.
Group homogeneity
c.
Stability of membership
d.
Group status
b
10. According to your text, if you are interested in improving group performance, what should the group’s composition be
in terms of the homogeneity of its members?
a.
Homogeneous
b.
Heterogeneous
c.
Slightly heterogeneous
d.
Homogeneity doesn’t matter
c
11. The East Barbarians softball team in the Great White North Softball League has continually improved its record over
the nine years it has been in the league. Most recently, the East Barbarians, with the same team members as in the
previous eight years, won the league championship for the first time. In this scenario, winning the championship probably
BEST exemplifies the effects of:
a.
the group’s homogeneity
b.
the stability of group membership
c.
group status
d.
group communication structure
b
12. In Yellowstone National Park, a small group of employees runs a fast food operation which is physically removed
from all of the larger lodges in town. These employees comment that they feel separated from the company’s other
operations; however, each summer this group tends to be a tight-knit group. This exemplifies:
a.
group homogeneity
b.
stability of group membership
c.
group isolation
d.
outside group pressure
c
13. A group comprised of 12 members will be _____ cohesive and have ____ morale than one comprised of five
members.
a.
more / higher
b.
less / higher
c.
more / lower
d.
less / lower
d
14. Social impact theory is related to:
a.
group size
b.
group status
c.
communication structure
d.
group roles
a
15. Increasing the perception that a group is difficult to obtain membership in helps to increase:
a.
group status
b.
group isolation
c.
group communication structure
d.
group homogeneity
a
16. Julie provides information to Temea who provides information to Juan who provides information to Julie. This is an
example of which type of communication network?
a.
Circle
b.
Chain
c.
Centralized
d.
Open
b
17. Which of the following group roles encourages group cohesiveness and group participation?
a.
Task-oriented
b.
Social
c.
Individual
d.
Conjunctive
b
18. A group member who coordinates the group’s activities and finds new information is ____
oriented whereas one who’s main role is encouraging and supporting others is ____ oriented.
a.
social / task
b.
task / social
c.
individual / maintenance
d.
individual / task
b
19. A group member consistently avoids group interaction and block’s the group’s activities. He would be considered:
a.
task-oriented
b.
structure-oriented
c.
individual-oriented
d.
maintenance-oriented
c
20. Social inhibition involves the ___ effects of the presence of others on individual behavior whereas social facilitation
involves the ___ effects of the presence of others.
a.
negative / positive
b.
positive / negative
c.
positive / neutral
d.
negative / coordinating
a
21. A group of managers is watching a group of workers on an assembly line. The effect the managers will have on the
performance of the workers is known as:
a.
coaction
b.
audience effects
c.
social inhibition
d.
outside pressure
b
22. When two or more people perform the same task in the presence of one another, the effect on the behavior is known
as:
a.
coaction
b.
audience effect
c.
social inhibition
d.
social apprehension
a
23. Which of the following is NOT associated with social inhibition or facilitation?
a.
Mere presence
b.
Comparison
c.
Evaluation apprehension
d.
Status
d
24. Anita is typing and starts to make mistakes when she notices that the person sitting next to her is typing much faster
and making fewer mistakes. Anita’s increase in mistakes is probably due to:
a.
comparison
b.
evaluation apprehension
c.
mere presence
d.
none of the three are viable explanations
a
25. Bill is an excellent typist, Fred is average, and John is just learning to type. If an audience started to watch them type,
we would expect ____ to do better and ____ to do worse.
a.
Bill / John
b.
John / Fred
c.
Fred / Bill
d.
Fred / John
a
26. A member of a small task force has decreased the amount of his individual effort on the group’s task. He is exhibiting:
a.
social apprehension
b.
social facilitation
c.
social loafing
d.
individual dominance
c
27. Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her
behavior support the _____ theory of social loafing.
a.
free-rider
b.
individual dominance
c.
distraction
d.
sucker-effect
d
28. Lilly is working on a group project with three other students. The project is going great so Lilly decides to reduce her
effort. The theory that best explains her social loafing is:
a.
free-rider
b.
individual dominance
c.
distraction
d.
sucker-effect
a
29. Which of the following is true about the effect of individual dominance in a group.
a.
Group performance will almost always decrease due to individual dominance
b.
Group performance will increase if the dominating person is competent
c.
A dominating person really has relatively little effect on the group’s performance
d.
Group performance will increase only if the leader is high in compassion
b
30. A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring
information relevant to the decision-making process is:
a.
individual dominance
b.
social loafing
c.
groupthink
d.
the devil’s advocate approach
c
31. Not having the group leader state his/her own position in the decision making process, and having the group leader
promote open discussion and encourage group members to speak are ways to reduce the effects of:
a.
social loafing
b.
social inhibition
c.
evaluation apprehension
d.
groupthink
d
32. When a group becomes too cohesive and insulated from outside help, _____ is likely to occur:
a.
social loafing
b.
social facilitation
c.
groupthink
d.
group conflict
c
33. Which of the following should a leader NOT do to reduce groupthink?
a.
Promote open discussion
b.
Elicit outside information
c.
Appoint someone as a devil’s advocate
d.
Apply pressure on members to conform
d
34. Assigning a task to a group instead of an individual is best under what circumstances?
a.
When the task involves taking chances
b.
When the task quality is most important
c.
Under neither circumstance
d.
Under both circumstances
d
35. A manager wants to increase the quality of his employee’s decisions. He should have:
a.
some of them work in groups
b.
them work individually
c.
them work in groups
d.
none of these three answers will matter
c
36. Which of the following is true about brainstorming?
a.
Interacting groups are best at creating ideas
b.
Nominal groups are best at creating idea
c.
Interacting and nominal groups are equally creative
d.
Groups will be less creative than a single individual due to social loafing
b
37.
Which of the following is NOT a factor that determines whether a collection of employees is
a team rather than a “group” or a “committee?”
a.
Interdependence
b.
Equal power among members
c.
Increased social distance
d.
Use of collaboration to manage conflict
c
38. Which of the following characteristics suggests that a collection of five employees is a team rather than a “group” or a
“committee?”
a.
Independence
b.
2 of the 5 members have 80% of the power
c.
The members use casual language
d.
Use of forcing to manage conflict
c
39. ______ teams consist of representatives from various departments within an organization.
a.
Self-directed work
b.
Customer-service
c.
Parallel
d.
Homogeneous
c
40. During the _____ stage of team development, team members often become frustrated with their roles.
a.
storming
b.
norming
c.
forming
d.
performing
a
41. Many teams are formed to solve problems but are not given sufficient authority to conduct their business. This is a
problem involving:
a.
the norming stage
b.
lack of empowerment
c.
the definition of a team
d.
lack of skill
b
42. Individuals from one part of the organization often rely on individuals from other departments in the company in order
to meet common goals. Conflicts which arise between various groups is probably caused by:
a.
competition for resources
b.
task interdependence
c.
jurisdictional ambiguity
d.
communication barriers
b
43. Which source of conflict results when geographical boundaries or lines of authority are unclear?
a.
Competition of resources
b.
Task interdependence
c.
Jurisdictional ambiguity
d.
Communication barriers
c
44. The barriers to interpersonal communication that can cause conflict are:
a.
physical/cultural/psychological
b.
status/psychological/cultural
c.
gender/status/cultural
d.
jurisdictional/resource/physical
a
45. Your text lists several sources of conflict. Which one is NOT listed as a source of conflict?
a.
Competition for resources
b.
Power
c.
Jurisdictional ambiguity
d.
Personality
b
46. A difficult worker obsessed with completing a task quickly is classified as a _____, whereas one who dominates
conversations and does not listen to other’s ideas is a _____.
a.
tank / know-it-all
b.
know–it-all / tank
c.
tank / sniper
d.
sniper / know it all
a
47. Some people have a high need for attention. The _____ yells a lot for attention and the _____ gets attention by poking
fun at others.
a.
tank / sniper
b.
grenade / friendly sniper
c.
grenade / think-they-know-it-all
d.
tank / think-they-know–it-all
b
48. A person who ignores conflict and hopes it will go away is using a(n) _______ style.
a.
forcing
b.
accommodating
c.
avoiding
d.
collaborative
c
49. A person who manages conflict by ignoring it is using a(n) _____ style whereas someone who always gives in to
others and risks hurting himself uses a(n) ____ style for handling conflict.
a.
accommodating / avoiding
b.
avoiding / collaborative
c.
avoiding / accommodating
d.
avoiding / compromising
c
50. People who use a(n) _______ conflict managing style, handle conflict in a win-lose manner and do what it takes to
win with no regard for other people.
a.
forcing
b.
accommodating
c.
avoiding
d.
collaborative
a
51. A _____ conflict style handles conflict in a win-lose fashion whereas a _____ style adopts give and take tactics.
a.
collaborative / forcing
b.
forcing / collaborative
c.
collaborative / compromising
d.
forcing / compromising
d
52. Although it can take a lot of time and effort, the best style for handling conflict is:
a.
collaborative
b.
compromising
c.
forcing
d.
interpersonal
a
53. In negotiation, a BATNA will affect a person’s:
a.
least acceptable result
b.
maximum supportable position
c.
negotiation style
d.
attempts at individual dominance
a
54. A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable
solution is known as:
a.
arbitration
b.
mediation
c.
compromising
d.
cooperative problem solving
b
55. A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflict and then makes a
decision is called:
a.
mediation
b.
cooperative problem solving
c.
arbitration
d.
compromising
c
Objective Short Answer
56. What are the four factors that define a group?
57. What factors affect group performance?
58. What factors affect group cohesiveness?
59. What are the four stages in team development?
60. What are the major reasons for conflict?
61. What are the common reactions to conflict?