Chapter 13 3 Business Eighth Canadian Edition griffin Ebert Starke Dracopoulos

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

31. The internet is an example of a data communications network that permits users to send

electronic messages, documents, and other forms of video and audio information quickly and

economically.

a. True

b. False

Difficulty: 1 Page-Reference: 412

Question ID: 13-2-134 Skill: Comprehension

Objective: 13.4

32. The World Wide Web is a global data communication network serving millions of computers with

information on a wide array of topics and providing communication flows among certain private networks.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-135 Skill: Knowledge

Objective: 13.4

33. Canadians spend more time on the internet each month than people in any other country.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-136 Skill: Knowledge

Objective: 13.4

34. Ford Motor Company’s intranet connects 175 000 workstations in Asia, Europe, and North

America to thousands of Ford websites containing private information on Ford’s employee benefits,

production management tools, and product design resources. This is an example of teleconferencing.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-137 Skill: Comprehension

Objective: 13.4

35. Intranets are only accessible to employees of a company.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-138 Skill: Knowledge

Objective: 13.4

36. The most common application allows consumers outside the company to enter the company’s

system to see what new products it is developing.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Question ID: 13-2-139 Skill: Comprehension

Objective: 13.4

37. Allowing a buyer to enter a company’s system to see which product are available for sale is an

example of an extranet in action.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-140 Skill: Comprehension

Objective: 13.4

38. Data conferencing allows people in remote locations to work simultaneously on one document.

a. True

b. False

Difficulty: 2 Page-Reference: 412

Question ID: 13-2-141 Skill: Knowledge

Objective: 13.4

39. The most common type of computer network used in businesses is a client–server network.

a. True

b. False

Difficulty: 2 Page-Reference: 413

Question ID: 13-2-142 Skill: Knowledge

Objective: 13.4

40. Servers are computers that provide the services shared by users.

a. True

b. False

Difficulty: 2 Page-Reference: 413

Question ID: 13-2-143 Skill: Knowledge

Objective: 13.4

41. In client–server networks, the clients are the customers that the firm is selling its products to.

a. True

b. False

Difficulty: 2 Page-Reference: 413

Question ID: 13-2-144 Skill: Knowledge

Objective: 13.4

42. Generally speaking, local area networks are superior to wide area networks.

a. True

b. False

Difficulty: 2 Page-Reference: 413

Question ID: 13-2-145 Skill: Comprehension

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Objective: 13.4

43. Microsoft Word is an example of systems software, while Microsoft Windows is an example of

application software.

a. True

b. False

Difficulty: 2 Page-Reference: 414-415

Question ID: 13-2-146 Skill: Comprehension

Objective: 13.4

44. Tom is a manager who wants to generate more persuasive reports and presentations. He would

find computer graphics software useful.

a. True

b. False

Difficulty: 2 Page-Reference: 415

Question ID: 13-2-147 Skill: Comprehension

Objective: 13.4

45. Groupware refers to the global networks that permit users to send electronic messages quickly

and economically.

a. True

b. False

Difficulty: 2 Page-Reference: 416

Question ID: 13-2-148 Skill: Knowledge

Objective: 13.4

46. Lotus Domino 6.5 is an example of groupware software.

a. True

b. False

Difficulty: 2 Page-Reference: 416

Question ID: 13-2-149 Skill: Comprehension

Objective: 13.4

47. Computer graphics programs convert numeric and character data into pictorial information such

as charts, graphs, and cartoon characters.

a. True

b. False

Difficulty: 1 Page-Reference: 415

Question ID: 13-2-150 Skill: Knowledge

Objective: 13.4

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

48. Spreadsheets are a good planning tool because they let managers see how making a change in

one item affects related items.

a. True

b. False

Difficulty: 2 Page-Reference: 417

Question ID: 13-2-151 Skill: Comprehension

Objective: 13.4

49. When Equifax Canada’s security system was breached and outsiders gained access to personal

information on hundreds of Canadians, this was an example of computer hacking.

a. True

b. False

Difficulty: 2 Page-Reference: 417

Question ID: 13-2-152 Skill: Comprehension

Objective: 13.5

50. “Denial of service” attacks are devastating when they occur, but they are not a common reason

that computer hackers break into computer networks.

a. True

b. False

Difficulty: 2 Page-Reference: 417

Question ID: 13-2-153 Skill: Comprehension

Objective: 13.5

51. Software piracy refers to the stealing of computer accessories like keyboards and monitors.

a. True

b. False

Difficulty: 2 Page-Reference: 418

Question ID: 13-2-154 Skill: Knowledge

Objective: 13.5

52. About 90 percent of the software that is installed on computers in China is pirated.

a. True

b. False

Difficulty: 2 Page-Reference: 418

Question ID: 13-2-155 Skill: Knowledge

Objective: 13.5

53. Phishing is a tactic used to facilitate identity theft.

a. True

b. False

Difficulty: 2 Page-Reference: 419

Question ID: 13-2-156 Skill: Knowledge

Objective: 13.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

54. Identity thieves are generally caught by authorities, but the penalties they receive are not very

severe.

a. True

b. False

Difficulty: 2 Page-Reference: 419

Question ID: 13-2-157 Skill: Knowledge

Objective: 13.5

55. Individuals who download music from file-swapping networks are engaging in intellectual property

theft.

a. True

b. False

Difficulty: 2 Page-Reference: 419

Question ID: 13-2-158 Skill: Knowledge

Objective: 13.5

56. A study by the Institute for Policy Innovation estimates the annual loss from intellectual property

theft at about $100 billion.

a. True

b. False

Difficulty: 2 Page-Reference: 419

Question ID: 13-2-159 Skill: Knowledge

Objective: 13.5

57. Like viruses, a Trojan horse replicates itself in multiple computers.

a. True

b. False

Difficulty: 2 Page-Reference: 420

Question ID: 13-2-160 Skill: Knowledge

Objective: 13.5

58. Spyware is often downloaded by users that are lured by “free” software.

a. True

b. False

Difficulty: 2 Page-Reference: 420

Question ID: 13-2-161 Skill: Knowledge

Objective: 13.5

59. Firewalls allow employees access to both the internet and the company’s internal computer

network while barring entry by outsiders.

a. True

b. False

Difficulty: 1 Page-Reference: 420

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Question ID: 13-2-162 Skill: Knowledge

Objective: 13.6

60. Internet privacy experts say that a completely new identity verification system is need to top the

rising tide of internet identity theft.

a. True

b. False

Difficulty: 1 Page-Reference: 421

Question ID: 13-2-163 Skill: Knowledge

Objective: 13.6

61. Complete protection against identity theft is not possible.

a. True

b. False

Difficulty: 1 Page-Reference: 421

Question ID: 13-2-164 Skill: Comprehension

Objective: 13.6

62. Anti-virus software generally doesn’t work very well because hackers are always developing new

ways to break into computers.

a. True

b. False

Difficulty: 1 Page-Reference: 421

Question ID: 13-2-165 Skill: Comprehension

Objective: 13.6

63. Charlene wants to ensure that company emails are not diverted to unintended recipients. She

should use encryption software to achieve this goal.

a. True

b. False

Difficulty: 1 Page-Reference: 422

Question ID: 13-2-166 Skill: Comprehension

Objective: 13.6

64. Anti-spyware software must be continually updated to cope with new spyware techniques.

a. True

b. False

Difficulty: 1 Page-Reference: 422

Question ID: 13-2-167 Skill: Comprehension

Objective: 13.6

1. What is the difference between data and information?

Difficulty: 2 Page-Reference: 402

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Question ID: 13-3-168 Skill: Comprehension

Objective: 13.1

2. What is an information system?

Difficulty: 2 Page-Reference: 402

Question ID: 13-3-169 Skill: Knowledge

Objective: 13.2

3. What is a knowledge worker?

Difficulty: 2 Page-Reference: 404

Question ID: 13-3-170 Skill: Knowledge

Objective: 13.2

4. What are two types of IS knowledge workers?

Difficulty: 2 Page-Reference: 404

Question ID: 13-3-171 Skill: Knowledge

Objective: 13.2

5. What is a CAD system?

Difficulty: 2 Page-Reference: 404

Question ID: 13-3-172 Skill: Knowledge

Objective: 13.2

6. What is a CAM system?

Difficulty: 2 Page-Reference: 404

Question ID: 13-3-173 Skill: Knowledge

Objective: 13.2

7. What is a management information system?

Difficulty: 2 Page-Reference: 405

Question ID: 13-3-174 Skill: Knowledge

Objective: 13.2

8. What is a decision support system?

Difficulty: 2 Page-Reference: 405

Question ID: 13-3-175 Skill: Knowledge

Objective: 13.2

9. What is an executive support system?

Difficulty: 2 Page-Reference: 405

Question ID: 13-3-176 Skill: Knowledge

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Objective: 13.2

10. How has information technology affected organizational structure in terms of the number of

employees and the number of layers?

Difficulty: 2 Page-Reference: 409

Question ID: 13-3-177 Skill: Comprehension

Objective: 13.3

11. Who are the key users of information systems?

Difficulty: 2 Page-Reference: 403

Question ID: 13-3-178 Skill: Knowledge

Objective: 13.2

12. What are the different types of information systems?

Difficulty: 2 Page-Reference: 404-406

Question ID: 13-3-179 Skill: Knowledge

Objective: 13.2

13. What does the term information technology refer to?

Difficulty: 2 Page-Reference: 407

Question ID: 13-3-180 Skill: Knowledge

Objective: 13.3

14. How has information technology created better service for customers?

Difficulty: 2 Page-Reference: 407-408

Question ID: 13-3-181 Skill: Comprehension

Objective: 13.3

15. What are the building blocks of IT?

Difficulty: 2 Page-Reference: 412-416

Question ID: 13-3-182 Skill: Knowledge

Objective: 13.4

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

16. Why is electronic conferencing a desirable alternative for business?

Difficulty: 2 Page-Reference: 412

Question ID: 13-3-183 Skill: Comprehension

Objective: 13.4

17. What is groupware?

Difficulty: 2 Page-Reference: 416

Question ID: 13-3-184 Skill: Knowledge

Objective: 13.4

18. What is the World Wide Web?

Difficulty: 2 Page-Reference: 412

Question ID: 13-3-185 Skill: Knowledge

Objective: 13.4

19. What are the two types of software?

Difficulty: 2 Page-Reference: 414-415

Question ID: 13-3-186 Skill: Knowledge

Objective: 13.4

20. Identify four general categories of business application programs.

Difficulty: 2 Page-Reference: 415-416

Question ID: 13-3-187 Skill: Knowledge

Objective: 13.4

1. What is the purpose of a management information system? How does it help in the operation of the

business firm?

Difficulty: 2 Page-Reference: 405

Question ID: 13-4-188 Skill: Comprehension

Objective: 13.2

2. Distinguish between management information systems, decision support systems, and executive

support systems.

Difficulty: 2 Page-Reference: 405

Question ID: 13-4-189 Skill: Comprehension

Objective: 13.2

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

3. Explain the informational needs of managers at different levels in the organization.

Difficulty: 3 Page-Reference: 403-404

Question ID: 13-4-190 Skill: Comprehension

Objective: 13.2

4. Describe the changes wrought by technology and organizational structures of many organizations.

Difficulty: 3 Page-Reference: 408-411

Question ID: 13-4-191 Skill: Comprehension

Objective: 13.3

5. What is the difference between an intranet and an extranet? Of what significance is a firewall to

these systems?

Difficulty: 2 Page-Reference: 412

Question ID: 13-4-192 Skill: Comprehension

Objective: 13.4

6. What are the two types of computer software? Discuss the uses of the two types.

Difficulty: 2 Page-Reference: 414-415

Question ID: 13-4-193 Skill: Comprehension

Objective: 13.4

7. Describe three popular application software programs and how they are used.

Difficulty: 1 Page-Reference: 415-417

Question ID: 13-4-194 Skill: Comprehension

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Objective: 13.4

8. Why are hackers a problem, and how do organizations protect against them?

Difficulty: 2 Page-Reference: 417

Question ID: 13-4-195 Skill: Comprehension

Objective: 13.5

9. Identify and briefly describe the main IT risks and threats.

Difficulty: 2 Page-Reference: 417-420

Question ID: 13-4-196 Skill: Comprehension

Objective: 13.5

10. Describe the ways that organizations try to protect their IT systems.

Difficulty: 2 Page-Reference: 420-422

Question ID: 13-4-197 Skill: Comprehension

Objective: 13.6