Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
44. __________ involves disagreements over goals, resources, rewards, policies, procedures, and
job assignments.
a) Emotional conflict
b) Substantive conflict
c) Physical conflict
d) Mental conflict
45. In __________, everyone withdraws and pretends that conflict does not really exist, hoping
that it will simply go away.
a) compromise
b) competition
c) accommodation
d) avoidance
46. Competition and compromise are forms of:
a) win-win conflict.
b) lose-lose conflict.
c) win-lose conflict.
d) equal conflict.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
47. Which of the following is NOT a conflict management style?
a) Accommodation
b) Confrontation
c) Collaboration
d) Avoidance
48. The conflict management style of __________ may be used when quick and decisive action
is vital or when unpopular actions must be taken.
a) accommodation
b) competition
c) collaboration
d) avoidance
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
49. Collaboration is the ideal conflict management style when:
a) more important issues need to be addressed.
b) unpopular actions need to be implemented.
c) complex issues demand a temporary solution.
d) time and cost permit true conflict resolution.
50. Organizations are networks of formal teams and ______________.
a) social groups
b) virtual teams
c) informal groups
d) project teams
51. The advantages of virtual teams include all of the following EXCEPT that:
a) they allow people located at great distances away from each other to work in teams.
b) they are cost and time efficient.
c) it is harder to keep a record of team activities.
d) it is easier to share a lot of information.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
52. _____________ teams are those whose members are quite dissimilar to one another.
a) Homogeneous
b) Informal
c) Heterogeneous
d) Project
53. All of the following are symptoms of groupthink EXCEPT:
a) rationalization of unpleasant and disconfirming data.
b) the fear that competitors are stronger and smarter.
c) self-censorship by members.
d) illusions of unanimity.
True/False
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
54. The purposes of cross-functional teams are to knock down the “walls” that tend to separate
departments and to seek integrative solutions.
55. Quality circles are a form of self-managing teams.
56. The team effectiveness equation makes it mathematically clear that process gains must
outweigh process losses in order for there to be a chance of team effectiveness.
57. The performing stage is of critical interest to managers during team development because a
failure here can be a long-lived detriment to a team’s performance future.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
58. Norms develop early and remain constant during the life of a team.
59. A decentralized communication network works well for tasks requiring creativity and
problem-solving.
60. Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that
they end up making bad decisions.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
61. Avoidance and accommodation are forms of lose-lose conflict.
62. The conflict management style of compromise may be used to arrive at temporary
settlements for complex issues or to arrive at quick solutions when time is limited.
Fill-in
63. In __________, the lack of face-to-face interaction limits the role of emotions and non-verbal
cues in communication and may depersonalize member relations.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
64. __________ is the creation of a whole that is greater than the sum of its parts.
65. __________ are “free–riders” who slack off and allow other team members to carry the bulk
of the workload.
66. An effective team achieves high levels of task performance, __________, and team viability.
67. ______________ is the way the members of any team actually work together as they
transform inputs into outputs.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
68. The last stage of team development is called the __________.
69. The __________ defines the effort and performance contributions expected of team
members.
70. When a group is high in __________, its members try to conform to norms and behave in
ways that meet the expectation of other members.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
71. When groups break into sub-groups, either on purpose or because members experience issue-
specific disagreements, this may create a(n) __________.
72. __________ is the mix of skills, experiences, backgrounds, and personalities of team
members.
73. __________ is the ability of a team to perform well by using talent and emotional
intelligence.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
74. __________ indicates the extent to which members of a team adopt norms that encourage
shared commitments to moral behavior.
75. When the members of a group stereotype competitors as weak, evil, and stupid, it is a
symptom of __________.
76. __________ results from feelings of anger, distrust, dislike, fear, and resentment as well as
from personality clashes.
77. A(n) __________ occurs when each party to a conflict gives up something of value to the
other.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
78. In decision making, __________ is reached when all parties within a group believe they have
had their say and been listened to, and they agree to support the group’s final decision.
79. ________ is the conflict management style that plays down differences and highlights
similarities to reduce conflict.
80. __________ is the removal of the substantive or emotional reasons for a conflict.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Essay
81. Discuss the advantages and disadvantages of virtual teams.
82. How can cohesiveness work for and against effective team performance?
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
83. State and define the outputs of effective teams.
84. Explain the relationship between diversity and teams, team performance, as well as the time a
team is together.
85. Name and define at least four ways that teams employ to make decisions.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
86. Define the term norm. Explain how norms change during different stages of team building.
87. Discuss the different types of communication networks and explain when each of them is
useful.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
88. Explain the different styles of conflict management. Discuss when they can be employed.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank