Chapter 13 2 The Three Components Firewall Are The Company's

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

78. The application program with a row–and-column format that allows users to compare the effect of

changes is

a. graphics.

b. spreadsheets.

c. word processing.

d. the internet.

e. database management.

Difficulty: 1 Page-Reference: 417

Question ID: 13-1-78 Skill: Knowledge

Objective: 13.4

79. Industrial suppliers are often linked into customers’ information networks so that they can see

planned production schedules and prepare supplies for customers’ upcoming operations. This is an

example of

a. electronic conferencing.

b. extranets.

c. intranets.

d. groupware.

e. VSAT satellite communication.

Difficulty: 1 Page-Reference: 412

Question ID: 13-1-79 Skill: Comprehension

Objective: 13.4

80. Three different product development groups at LSX Ltd. are simultaneously working from three

separate locations on a product development document. They are involved in

a. electronic conferencing.

b. extranets.

c. intranets.

d. groupware.

e. data conferencing.

Difficulty: 2 Page-Reference: 412

Question ID: 13-1-80 Skill: Comprehension

Objective: 13.4

81. Microsoft Windows is an example of __________ software, while Microsoft Word is an example of

________ software.

a. electronic spreadsheets; hardware

b. hardware; electronic spreadsheets

c. application software; system software

d. system software; application software

e. groupware; software

Difficulty: 2 Page-Reference: 414-415

Question ID: 13-1-81 Skill: Comprehension

Objective: 13.4

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

82. Which of the following is one of the most common forms of computer intrusion?

a. Chat-lines

b. Firewalls

c. Theft

d. Vaccines

e. Privacy invasion

Difficulty: 2 Page-Reference: 422

Question ID: 13-1-82 Skill: Knowledge

Objective: 13.5

83. When unauthorized outsiders breached Equifax Canada’s data system and gained access to

personal information on hundreds of Canadians, this was an example of

a. software piracy.

b. identity theft.

c. hacking.

d. intellectual property theft.

e. a computer virus.

Difficulty: 2 Page-Reference: 417

Question ID: 13-1-83 Skill: Comprehension

Objective: 13.5

84. The 2011 Business Software Alliance study found that about _________ percent of all software

that is installed on computers in Canada is pirated, while in China it is estimated that about __________

percent of software is pirated.

a. 12; 55

b. 20; 80

c. 50; 50

d. 33; 78

e. 33; 90

Difficulty: 3 Page-Reference: 418

Question ID: 13-1-84 Skill: Knowledge

Objective: 13.5

85. The 2011 Business Software Alliance estimates that software companies have sales losses of

about $__________ in Canada due to software piracy.

a. 500 million

b. 1 billion

c. 10 billion

d. 40 billion

e. 80 billion

Difficulty: 2 Page-Reference: 418

Question ID: 13-1-85 Skill: Knowledge

Objective: 13.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

86. Digging in trash, luring internet users to bogus websites, and stealing mail are tactics normally

used in

a. software piracy.

b. identity theft.

c. hacking.

d. intellectual property theft.

e. computer worms.

Difficulty: 2 Page-Reference: 417

Question ID: 13-1-86 Skill: Knowledge

Objective: 13.5

87. Illegally downloading music from file-sharing websites is an example of

a. intellectual property theft.

b. identity theft.

c. hacking.

d. software piracy.

e. computer worms.

Difficulty: 2 Page-Reference: 419

Question ID: 13-1-87 Skill: Comprehension

Objective: 13.5

88. The Institute for Policy Innovation estimates that the cost of intellectual property theft each year is

about $________.

a. 10 million

b. 100 million

c. 575 million

d. 1.8 billion

e. 12.5 billion

Difficulty: 2 Page-Reference: 419

Question ID: 13-1-88 Skill: Knowledge

Objective: 13.5

89. Darrell says that the most important online threat today is identity theft, but Melissa disagrees and

says that the biggest threat is from viruses and malware. Which of the following questions is the key point

of debate between Darrell and Melissa?

a. Do malicious online activities pose a major threat to computer users?

b. Are most computer users are sufficiently conscious of the online threats that are present?

c. Is identity theft or viruses the bigger online threat?

d. Are businesses significantly affected by online fraud?

e. Are consumers significantly affected by online fraud?

Difficulty: 2 Page-Reference: 419-422

Question ID: 13-1-89 Skill: Analysis

Objective: 13.5

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

90. Darrell says that the most important online threat today is identity theft, but Melissa disagrees and

says that the biggest threat is from viruses and malware. Darrell is assuming which of the following?

a. Most consumers now want to shop online rather than at a traditional bricks–and–mortar store.

b. Identity thieves will continue to be motivated to find new ways to steal people’s identities.

c. The reason that most identity theft occurs is that consumers do not pay enough attention to safety

measures.

d. Identity theft is largely caused by clever use of spyware.

e. Consumers must spend hundreds of hours repairing the effects of identity theft.

Difficulty: 2 Page-Reference: 419-422

Question ID: 13-1-90 Skill: Analysis

Objective: 13.5

91. Darrell says that the most important online threat today is identity theft, but Melissa disagrees and

says that the biggest threat is from viruses and malware. Melissa is assuming which of the following?

a. Viruses can be spread through various parts of a network and may take down the entire network.

b. Current anti-virus measures are adequate to deal with current threats.

c. Consumers seem to be sufficiently aware of the importance of keeping their systems virus-free.

d. Businesses are well aware that they must keep their systems virus-free.

e. Identity thieves do not use malware to steal consumers‘ identities.

Difficulty: 2 Page-Reference: 419-422

Question ID: 13-1-91 Skill: Analysis

Objective: 13.5

92. Darrell says that the most important online threat today is identity theft, but Melissa disagrees and

says that the biggest threat is from viruses and malware. Which of the following statements would Darrell

MOST likely agree with?

a. Encryption software is really the only way to protect consumers’ identities.

b. Viruses do not pose a major problem to online security.

c. People have more choices in online shopping now than they used to.

d. Consumers should regularly check their credit reports and transactions in order to detect identity

theft.

e. Identity theft has always been a problem for consumers.

Difficulty: 2 Page-Reference: 419-422

Question ID: 13-1-92 Skill: Analysis

Objective: 13.5

93. Darrell says that the most important online threat today is identity theft, but Melissa disagrees and

says that the biggest (and growing) threat is from viruses and malware. Which of the following statements

would Melissa most likely agree with?

a. Continual improvements in anti-virus software are needed.

b. There are not enough networks in the world to support the current web traffic.

c. Most computer users are smart enough to use some form of anti-virus software.

d. Consumers should worry excessively about the issue of identity theft.

e. The dominant form of malware is Trojan horses.

Difficulty: 2 Page-Reference: 419-422

Question ID: 13-1-93 Skill: Analysis

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Objective: 13.5

94. A ____________ attaches itself to a program and migrates from compute to computer, while a

_______ masquerades as a harmless software file.

a. computer virus; worm

b. worm; computer virus

c. Trojan horse; computer virus

d. worm; Trojan horse

e. computer virus; Trojan horse

Difficulty: 2 Page-Reference: 419-420

Question ID: 13-1-94 Skill: Knowledge

Objective: 13.5

95. America Online customers received an email notifying them of a billing problem with their AOL

accounts. The email displayed AOL logos and legitimate-looking links, but it was a fake. This was an

example of

a. encryption.

b. Trojan horse.

c. spamming.

d. phishing.

e. spyware.

Difficulty: 2 Page-Reference: 419

Question ID: 13-1-95 Skill: Comprehension

Objective: 13.5

96. __________ keeps computers safe from hackers.

a. A router

b. A virus

c. A firewall

d. Anti-virus software

e. Encryption software

Difficulty: 1 Page-Reference: 420

Question ID: 13-1-96 Skill: Knowledge

Objective: 13.6

97. A(n) ________ is software and hardware that prevent outsiders from accessing a company’s

internal network.

a. firewall

b. extranet

c. partition

d. index

e. directory

Difficulty: 1 Page-Reference: 420

Question ID: 13-1-97 Skill: Knowledge

Objective: 13.6

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

98. Hardware and software security systems which are not accessible to outsiders are called

a. fireboxes.

b. firewalls.

c. extranets.

d. intranets.

e. web servers.

Difficulty: 2 Page-Reference: 420

Question ID: 13-1-98 Skill: Knowledge

Objective: 13.6

99. Which of the following is correct regarding firewalls?

a. The three components of a firewall are the company’s security policy, a router, and anti-spyware

software

b. They are designed to keep computers safe from hackers

c. They are designed primarily to prevent identity theft

d. They are designed primarily to prevent encryption

e. None of these are correct

Difficulty: 2 Page-Reference: 420

Question ID: 13-1-99 Skill: Comprehension

Objective: 13.6

100. What kind of software adds a layer of security to emails so that only intended recipients can

open them?

a. Firewall

b. Encryption

c. Spreadsheet

d. Word processing

e. Anti-virus

Difficulty: 2 Page-Reference: 420

Question ID: 13-1-100 Skill: Knowledge

Objective: 13.6

101. Don wants to make sure that the users of his company’s email system do not have their emails

diverted to unauthorized recipients. To achieve this goal, Don would likely use

a. a firewall.

b. encryption software.

c. a spreadsheet.

d. a spam filter.

e. anti-virus software.

Difficulty: 2 Page-Reference: 422

Question ID: 13-1-101 Skill: Comprehension

Objective: 13.6

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

102. Karen is an IT specialist with Link Systems Ltd. She wants to make sure that the company’s

computer system is not overloaded by unwanted emails. To achieve this goal, she is most likely to use

a. a firewall.

b. encryption software.

c. spyware.

d. a spam filter.

e. anti-virus software.

Difficulty: 2 Page-Reference: 422

Question ID: 13-1-102 Skill: Comprehension

Objective: 13.6

103. Melanie wants to make sure that the privacy of the employees of her company is not invaded,

and she wants her employees to be highly productive as well. To achieve these goals, she is most likely

to use

a. a firewall.

b. encryption software.

c. anti-spyware software.

d. a spam filter.

e. anti-virus software.

Difficulty: 2 Page-Reference: 422

Question ID: 13-1-103 Skill: Comprehension

Objective: 13.6

1. The goal of information management is to generate as much information as possible so managers

will have a good basis on which to make decisions.

a. True

b. False

Difficulty: 2 Page-Reference: 402

Question ID: 13-2-104 Skill: Comprehension

Objective: 13.1

2. When the checkout scanner at your local grocery store reads the bar code on the product you have

bought, the details of the transaction are then transmitted to the store’s inventory-control system. What is

being transmitted is data, not information.

a. True

b. False

Difficulty: 2 Page-Reference: 402

Question ID: 13-2-105 Skill: Comprehension

Objective: 13.1

3. The fundamental purpose of management information systems is to transform data into information

that can be used for decision making.

a. True

b. False

Difficulty: 2 Page-Reference: 405

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

Question ID: 13-2-106 Skill: Knowledge

Objective: 13.2

4. At present, IS applications are generally limited to technically focussed operations like processing

payroll data, simulating new engineering designs, and compiling advertising expenditures.

a. True

b. False

Difficulty: 2 Page-Reference: 402

Question ID: 13-2-107 Skill: Comprehension

Objective: 13.2

5. The top priority of Walmart’s information system is achieving low prices for customers.

a. True

b. False

Difficulty: 2 Page-Reference: 402-403

Question ID: 13-2-108 Skill: Comprehension

Objective: 13.2

6. Lex is a middle manager at a flooring company. The most important type of information he would

need from the company’s information system would include things like the chemical properties of

adhesives, consumer behaviour patterns, and lists of incoming orders.

a. True

b. False

Difficulty: 3 Page-Reference: 403

Question ID: 13-2-109 Skill: Comprehension

Objective: 13.2

7. Suman is a first-line manager at a flooring company. The most important type of information she

would need from the company’s information system would include things like lists of incoming customer

orders and daily delivery schedules to customers in her territories.

a. True

b. False

Difficulty: 3 Page-Reference: 403

Question ID: 13-2-110 Skill: Comprehension

Objective: 13.2

8. Each company has essentially one information system.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-111 Skill: Knowledge

Objective: 13.2

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

9. The only managers that are not key users of information systems are first-line managers.

a. True

b. False

Difficulty: 2 Page-Reference: 403-404

Question ID: 13-2-112 Skill: Knowledge

Objective: 13.2

10. Middle managers are the largest MIS user group.

a. True

b. False

Difficulty: 2 Page-Reference: 405

Question ID: 13-2-113 Skill: Knowledge

Objective: 13.2

11. First-line managers need information to oversee the day–to-day details of their departments or

projects.

a. True

b. False

Difficulty: 1 Page-Reference: 403

Question ID: 13-2-114 Skill: Knowledge

Objective: 13.2

12. Transaction processing systems imitate human behaviour by performing physical tasks using

thought processes, sensing, and learning.

a. True

b. False

Difficulty: 1 Page-Reference: 404

Question ID: 13-2-115 Skill: Knowledge

Objective: 13.2

13. Shania is an order-taker at an online retailer. She would most likely use a transaction processing

system in her work.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-116 Skill: Comprehension

Objective: 13.2

14. Computer-aided design (CAD) is an example of an information system for knowledge workers.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-117 Skill: Comprehension

Objective: 13.2

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

15. Many different products have been created using computer-aided design (CAD), but to date cell

phone development has not benefited much from CAD.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-118 Skill: Comprehension

Objective: 13.2

16. Computer-aided manufacturing (CAM) is used to design manufacturing facilities, while computer–

aided design assists in designing the products that are produced in the manufacturing facility.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-119 Skill: Knowledge

Objective: 13.2

17. Managers in different functional areas of the organization have similar information needs.

a. True

b. False

Difficulty: 2 Page-Reference: 404

Question ID: 13-2-120 Skill: Knowledge

Objective: 13.2

18. A decision support system locates and presents information needed to support the decision

making process.

a. True

b. False

Difficulty: 2 Page-Reference: 405

Question ID: 13-2-121 Skill: Knowledge

Objective: 13.2

19. Heather is a top manager at a consumer products company. She is thinking about what lines of

business her company should be in five years from now. She would find a decision support system most

useful.

a. True

b. False

Difficulty: 2 Page-Reference: 405

Question ID: 13-2-122 Skill: Comprehension

Objective: 13.2

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

20. With artificial intelligence, a system can avoid repeating mistakes by “remembering” the causes of

past mistakes and, when those causes reappear, adjusting or stopping until corrections are made.

a. True

b. False

Difficulty: 3 Page-Reference: 406

Question ID: 13-2-123 Skill: Knowledge

Objective: 13.2

21. Expert systems attempt to imitate the thought processes of human experts in a given field.

a. True

b. False

Difficulty: 2 Page-Reference: 407

Question ID: 13-2-124 Skill: Knowledge

Objective: 13.2

22. An expert system is a specific example of the more general field of artificial intelligence.

a. True

b. False

Difficulty: 2 Page-Reference: 407

Question ID: 13-2-125 Skill: Comprehension

Objective: 13.2

23. Expert systems incorporate the rules that an expert applies to specific types of problems such as

doctor’s judgments in diagnosing illness.

a. True

b. False

Difficulty: 1 Page-Reference: 407

Question ID: 13-2-126 Skill: Knowledge

Objective: 13.2

24. Campbell Soup Co. figured out how to mimic decision processes and save the knowledge of an

experienced soup maker when he announced his intention to retire. Campbell Soup had successfully

developed a transaction processing system.

a. True

b. False

Difficulty: 1 Page-Reference: 407

Question ID: 13-2-127 Skill: Comprehension

Objective: 13.2

25. The term “information technology” refers to the latest developments in transmitting information.

a. True

b. False

Difficulty: 2 Page-Reference: 407

Question ID: 13-2-128 Skill: Knowledge

Objective: 13.3

Business, Eighth Canadian Edition Griffin, Ebert, Starke, Dracopoulos, Lang

Chapter 13—Understanding Information Systems and Communication Technology

26. Networks and technology are leading to leaner companies with fewer employees and simpler

structures.

a. True

b. False

Difficulty: 2 Page-Reference: 409

Question ID: 13-2-129 Skill: Knowledge

Objective: 13.3

27. The rapid growth of new information technologies has meant big changes in the way specific

tasks are done, but it has not changed basic organizational processes very much.

a. True

b. False

Difficulty: 2 Page-Reference: 408

Question ID: 13-2-130 Skill: Comprehension

Objective: 13.3

28. IT has dramatically changed the technical aspects of business firms, but the nature of the

management process has not been affected much by IT.

a. True

b. False

Difficulty: 2 Page-Reference: 402

Question ID: 13-2-131 Skill: Comprehension

Objective: 13.3

29. At Timbuk2’s website, you can “build your own” custom messenger bag at different price levels

with choices of size, fabric, colour combinations, accessories, liner material, strap, and even left– or right-

hand access. This is an example of how IT has facilitated mass customization.

a. True

b. False

Difficulty: 2 Page-Reference: 410

Question ID: 13-2-132 Skill: Comprehension

Objective: 13.3

30. The IT revolution has had a significant impact on large businesses, but it has not provided small

businesses with many new opportunities.

a. True

b. False

Difficulty: 2 Page-Reference: 411

Question ID: 13-2-133 Skill: Comprehension

Objective: 13.3