Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Multiple Choice
1. A collection of people with complementary skills who regularly interact to pursue common
goals is called a(n) __________.
a) formal crowd
b) informal group
c) team
d) temporary committee
2. Which of the following terms refers to the creation of a whole that is greater than the sum of
its individual parts?
a) Dysfunction
b) Effort
c) Synergy
d) Work
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
3. The process of people actively working together to accomplish common goals is called
__________.
a) delegation
b) teamwork
c) job sharing
d) authorization
4. Teams that continually perform at very high levels are likely to do so because they:
a) put in more time on the job.
b) have more members.
c) are paid more.
d) have synergy.
5. John tends to avoid responsibility by free-riding in groups. This tendency is called:
a) incivility.
b) redundancy.
c) social loafing.
d) work avoidance.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
6. Sue is assigned to do a team project as part of her management course. Though she is
assigned specific tasks, she slacks off and waits till someone else takes on her share of the
work. Sue indulges in __________.
a) social loafing
b) stereotyping
c) team depression
d) groupthink
7. A group that is officially designated for a specific organizational purpose is called a(n)
__________.
a) informal group
b) virtual network
c) unofficial team
d) formal team
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
8. ________ include departments, teams, work units, and divisions.
a) Informal teams
b) Virtual teams
c) Unofficial teams
d) Formal teams
9. An unofficial group that emerges from spontaneous relationships among people with
common interests is called a(n) __________.
a) informal group
b) virtual network
c) unofficial team
d) formal team
10. Interest groups, friendship groups, and support groups are different types of __________.
a) informal groups
b) virtual networks
c) unofficial teams
d) formal groups
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
11. A group that is brought together from outside of their daily job assignments to work in a
small team for a specific purpose is called a(n) __________.
a) project team
b) committee
c) informal group
d) support group
12. Good team managers, or leaders, can play all of the following roles EXCEPT that of a(n):
a) dictator.
b) network facilitator.
c) helpful participant.
d) external coach.
13. A team that is brought together for a specific purpose and that disbands when the task is
complete is called a(n) __________.
a) project team
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
b) committee
c) informal team
d) support team
14. At ABC International, Jason works with members who come from different functional units
of the organization to work on a specific task. Jason works in a(n):
a) informal group.
b) interest group.
c) cross-functional team.
d) vertically integrated team.
15. Which of the following terms refers to groups of workers who meet on a regular basis with
the goal of using their expertise and experience for continuous improvement?
a) Cross-functional teams
b) Employee involvement teams
c) Virtual teams
d) Informal groups
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
16. A __________ is a group of employees who meet periodically to discuss ways of improving
work quality.
a) cross-functional team
b) virtual team
c) quality circle
d) committee
17. Teams that have the authority to make decisions about how they share and complete their
work are called __________.
a) quality circles
b) informal groups
c) employee involvement teams
d) self-managing teams
18. Teams that work together and solve problems through computer-based interactions are called
__________.
a) virtual teams
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
b) quality circles
c) informal groups
d) self-managed teams
19. Which of the following types of team accomplishes the three output goals of task
performance, membership satisfaction, and team viability?
a) Project teams
b) Effective teams
c) Diverse teams
d) Normal teams
20. The key outputs sought from effective teams include:
a) communication, clear norms, and cohesion.
b) goal clarity, diversity, and rewards.
c) task performance, member satisfaction, and team viability.
d) decision making, conflict resolution, and member interaction.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
21. The major input categories required for effective teams are _______, nature of task,
membership composition, and team size.
a) resources
b) technology
c) structures
d) organizational setting
22. The outputs of effective teams are task performance, member satisfaction, and __________.
a) team viability
b) team size
c) conflict
d) values
23. The team effectiveness equation states that Team Effectiveness = __________ × (Process
Gains − Process Losses).
a) Quality
b) Process Effectiveness
c) Quality of Outputs
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
d) Quality of Inputs
24. The way team members work together to accomplish tasks is called __________.
a) groupthink
b) group diversity
c) wellness
d) team process
25. Which of the following is NOT a stage in the team development process?
a) Forming
b) Storming
c) Norming
d) Taming
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
26. In the storming stage of team development, team members __________.
a) coordinate their efforts as a working unit and operate with shared rules of conduct
b) focus on getting acquainted and establishing interpersonal relationships
c) start to clarify task agendas and understand one another
d) creatively deal with complex tasks and interpersonal conflicts
27. The team development stage in which total integration is achieved and members can
creatively deal with complex tasks and interpersonal conflicts is the:
a) storming stage.
b) adjourning stage.
c) performing stage.
d) norming stage.
28. The team development stage in which members of the team begin to better coordinate their
efforts as a unit with shared rules of conduct is the __________.
a) storming stage
b) norming stage
c) performing stage
d) forming stage
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
29. A behavior, rule, or standard expected to be followed by team members is called a
__________.
a) law
b) cohesive component
c) decision
d) norm
30. The degree to which members are attracted to and motivated to remain part of a team is
called __________.
a) normality
b) performance
c) cohesiveness
d) forming
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
31. Building a successful team with positive performance norms would include all of the
following EXCEPT:
a) leaders acting as positive role models.
b) leaders training new members to adopt desired behaviors.
c) leaders making individual decisions to avoid conflict.
d) leaders holding regular meetings to discuss ways of improving.
32. __________ is when any and all members contribute helpful task and maintenance activities
to the team.
a) Individual effort
b) Distributed leadership
c) Groupthink
d. Storming
33. Team performance is affected by task and __________ roles.
a) leadership
b) encouraging
c) self-confessing
d) maintenance
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
34. An action taken by a team member that supports the emotional life of the group is called a
__________.
a) maintenance activity
b) virtual activity
c) task activity
d) distributed activity
35. A ___________ is an action taken by a team member that directly contributes to the group’s
performance purpose.
a) maintenance activity
b) virtual activity
c) task activity
d) distributed activity
36. In a __________, all members can communicate directly with one another.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
a) vertically integrated network
b) decentralized communication network
c) centralized network
d) closed network
37. In a __________, communication flows only between individual members and a hub or
center point.
a) centralized communication network
b) decentralized communication network
c) socialized communication network
d) virtual communication network
38. High performance teams are typically characterized by all of the following EXCEPT:
a) clear and elevating goals.
b) a result-oriented focus.
c) standards of excellence in a collaborative team culture.
d) little recognition for their accomplishments.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
39. The practice that involves a set of collaborative activities to gather and analyze data on a
team and make changes to increase its effectiveness is called __________.
a) virtual management
b) team association
c) leadership
d) team building
40. The process of making choices among alternative courses of action is called __________.
a) organizing
b) groupthink
c) decision making
d) rationalizing
41. When two or three individuals “railroad” a team into a decision, the decision-making method
used is decision by:
a) lack of response.
b) authority rule.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) minority rule.
d) majority rule.
42. _______________ is the tendency for highly cohesive teams to lose their evaluative
capabilities.
a) Decision avoidance
b) Communication drift
c) Centralized communication
d) Groupthink
43. __________ is a disagreement over issues of substance or an emotional antagonism.
a) Avoidance
b) Conflict
c) Competition
d) Opposition