644 ⚫ CHAPTER 12 – TEST BANK
Chapter 12—Test Bank
Business Presentations
DIFFICULTY (DIF) TYPE OTHER CODES
5 = Most difficult Ap: Application question ANS: Answer
3 = Average difficulty Con: Conceptual question REF: Page Reference
1 = Least difficult Def: Definition OBJ: Chapter Objective
NOT: Note (feedback/explanations)
AAC: AACSB Competencies
Multiple Choice
1. Which of the following statements about business presentations and speaking skills is
most accurate?
a. Speaking skills are useful only for individuals in upper-level positions.
b. Organizations today are increasingly interested in hiring people with good
presentation skills.
c. For many positions only technical skills are needed, not communication skills.
d. Oral presentations in the workplace are necessary only when you must motivate action.
2. Which of the following statements about preparing for an oral presentation is not
accurate?
a. Many people feel a great deal of anxiety when getting ready for an oral presentation.
b. You can lay the foundation for a professional performance by focusing on
preparation, organization, audience rapport, visual aids, and delivery.
c. If you prepare well, you will eliminate all your fears of public speaking.
d. For many people, fear of speaking before a group is even greater than fear of dying.
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3. The most important part of preparing for an oral presentation is
a. analyzing the audience.
b. determining the purpose.
c. gathering research.
d. deciding what you’re going to wear so that you’ll look professional.
4. Which of the following is the best example of a statement of purpose for an oral
presentation?
a. To persuade the board of directors to offer stock options to all employees.
b. To persuade my audience in a short, interesting, and effective speech.
c. This oral presentation will both entertain and inform the listeners about my topic.
d. The next hurricane could cause even more widespread gas shortages, which we
can’t afford.
5. After stating your purpose for the presentation, what is your next important step?
a. Conducting research
b. Checking out the room where the presentation will be made
c. Preparing your PowerPoint slides
d. Analyzing the audience
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6. After analyzing your audience, you have decided that audience members will be
friendly and interested in your topic. What delivery style should you use?
a. You should be warm, pleasant, and open; and you should use a lot of eye contact and
smiles.
b. You should be calm and controlled, and you should speak evenly and slowly.
c. You should be controlled and do nothing showy; you should use confident, small
gestures.
d. You should be dynamic and entertaining; you should also use large gestures and move
around.
7. Some repetition in oral presentations
a. is necessary because speaking speed is much greater than listening speed.
b. is helpful because it increases audience comprehension and retention.
c. bores listeners and should be avoided.
d. encourages daydreaming and makes the speaker sound unprepared.
8. The introduction to your oral presentation should do all but which of the following?
a. Preview the main points of your presentation.
b. Capture your listeners’ attention and get them involved.
c. Develop the main point with adequate explanation and details.
d. Introduce yourself and establish your credibility.
ANS: c REF: p. 338 TYPE: Con DIF: 3
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9. Jessica tells the audience that she has been a social networking professional for five
years and that she has helped over 100 local businesses learn how to use social
networking for marketing purposes. She is attempting to
a. capture her listeners’ attention and get them involved.
b. preview the main points of her presentation.
c. present the main goals of her presentation.
d. identify herself and establish credibility.
10. At the beginning of his presentation, Zachary asked, Do you want to cut your commute
costs by more than 75 percent? By asking this question, Zachary is
a. identifying himself and establishing credibility.
b. previewing the main points of his presentation.
c. capturing listeners’ attention and getting them involved.
d. misleading his audience.
11. What is the biggest problem with most oral presentations?
a. Failure to focus on a few principal ideas
b. Use of too many visuals
c. Lack of eye contact with the audience
d. Unprofessional attire
12. The body of a short, 20-minute presentation should focus on
a. at least five to eight main points.
b. up to ten main points.
c. approximately two to four main points.
d. as many points as necessary to get your message across.
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13. Vanessa is explaining to upper-level management how converting to a four-day
workweek can solve their budget woes by decreasing expenses. How will she most
likely organize her presentation?
a. Geography/space
b. Chronological
c. Problem/solution
d. Value/size
14. Skilled speakers use the conclusion to
a. introduce one additional main point of interest to the audience.
b. summarize the main themes of the presentation.
c. establish their credibility with the audience.
d. develop their main points thoroughly.
15. In the conclusion you say, I recommend developing and posting on YouTube high-
quality videos to recruit new employees. You are using the conclusion to
a. introduce one additional main point of interest to the audience.
b. review the main themes of the presentation.
c. include a statement that allows you to depart gracefully.
d. provide a final action-oriented focus.
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16. The best speakers build audience rapport. Rapport can be defined as
a. a bond connecting the speaker with the audience.
b. awareness of topic importance.
c. understanding of key points.
d. ability to hear clearly.
17. Doug has just told his audience that engineering a hostile business takeover is similar to
conducting guerilla warfare. He is using what technique?
a. Personal anecdote
b. Metaphor
c. Personalized statistic
d. Analogy
18. To help her listeners keep track of where she is in the presentation, Mallory has just
said, Next I will discuss three plans for reducing waste. What verbal signpost is Mallory
using?
a. Summarizing
b. Previewing
c. Switching directions
d. Enumeration
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19. Effective speakers must be aware of their nonverbal messages. Nonverbal means
a. content delivered by visual aids.
b. information included on the outline but not in the speech.
c. appearance, movements, and vocal qualities.
d. body language only.
20. Good visual aids during a business presentation
a. emphasize and clarify main points.
b. increase audience interest.
c. help to jog the memory of a speaker.
d. do all of these.
21. Because they create dynamic, colorful presentations, the visual aid that is the business
standard for presenting, defending, and selling ideas is
a. overhead transparencies.
b. flipcharts.
c. multimedia slides.
d. handouts.
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22. Clayton is designing a PowerPoint slide show to use during a presentation to his
colleagues, which will be given in a darkened conference room. What should Clayton
do?
a. Place the greatest focus on the visual component of his slides because this will be
his audience’s focus.
b. Use as many special effects (animation, sound effects, and so on) as possible to
maintain his audience’s interest.
c. Use light text on a dark background.
d. Clayton should do all of these.
23. For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-
x-6 rule means that
a. the entire presentation has no more than six slides.
b. each slide has no more than six words per line and no more than six lines.
c. each main idea has no more than six bullet points.
d. each slide is discussed for six minutes.
24. What is the best advice for composing a PowerPoint slide show?
a. Always design your own template to show your creativity and uniqueness.
b. Occasionally convert bullet points to diagrams, charts, and other images to make
your slideshow more interesting.
c. When including numbers, using lists is more effective than placing the numbers in
charts or graphs.
d. Make sure that every point has at least one bullet point and one visual.
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25. Meghan will be giving a PowerPoint presentation during a meeting and wants to make
sure that her audience is engaged. What should she do?
a. Keep a careful eye on the computer monitor or screen to make sure she doesn’t miss
anything.
b. Read the bullet points word for word to make sure her audience understands the
information.
c. Use a laser pointer to highlight slide items to discuss.
d. Make the room as dark as she can to make her slides more visible.
26. Which of the following is the best recommendation for delivering an effective oral
presentation?
a. Memorize the entire oral presentation so that you don’t have to use notes.
b. Read the entire oral presentation to the audience so that nothing important will be
overlooked.
c. Use the notes method, using note cards or an outline containing key sentences and
major ideas.
d. Wing it!
27. Jake is nervous about his upcoming presentation. What should he do to combat his stage
fright?
a. Hold his breath as long as he can to clear his head
b. Tell the audience that he’s nervous to get them to empathize with him
c. Ignore any stumbles and keep going
d. Have a stiff drink right before presenting
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28. Which of these is the most effective technique to lessen stage fright?
a. Wear comfortable, relaxed clothing to enhance self-confidence.
b. Know your subject thoroughly.
c. Display a fully animated PowerPoint presentation.
d. Picture your audience without any clothes on.
29. Which of these is the most accurate description of pausing and silence in a presentation?
a. Don’t pause when you first approach the audience because you will appear unsure.
b. Fill awkward silences with short phrases such as “you know” or “basically.”
c. Words always carry more impact than a silent pause.
d. Silence is preferable to meaningless fillers.
30. Which of the following is the best advice for taking audience questions at the end of a
presentation?
a. Announce the question-and-answer period in the conclusion of your presentation.
b. If you don’t know the answer to a question, you should offer your best guess or
make up an answer.
c. Begin each answer with a repetition of the question.
d. Direct your answers just to the person who asked the question.
654 ⚫ CHAPTER 12 – TEST BANK
True-False
1. Speaking skills are useful at every career stage.
2. The most important part of preparation for an oral presentation is deciding the purpose.
3. Once you have determined the kind of audience you will have, the most important step
is to plan your presentation so that it focuses on audience benefits.
4. Good organization and conscious repetition are the two most powerful keys to audience
comprehension and retention.
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5. It may be appropriate to begin a speech with a promise, a question, an anecdote, and
even a joke.
6. You can avoid one of the biggest problems with most oral presentations if you focus
your speech on a few key ideas.
7. Nathan is presenting statistics about the diversity of college students in different parts of
the country. He will most likely organize by chronology.
8. A professional way to end a presentation is to say something like That’s it.
9. Anecdotes or quotations should be used only in introductions, not in conclusions, to
business presentations.
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10. You will make the best connection with your audience by providing the hard, dry facts
and avoiding personalized statistics or personal anecdotes.
11. You have just made the statement This financial bailout is a missed field goal as the
clock runs out. This is an example of a metaphor.
12. Next, therefore, on the contrary, moreover, and in conclusion are examples of
transitional expressions.
13. If your audience will be dressed casually, it is best if you dress casually for your
presentation.
ANS: F REF: p. 344 TYPE: Con DIF: 3
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14. Lindsay plans to give her audience a handout with images of her PowerPoint slides. The
best time to distribute this handout is after her presentation to maintain audience control.
15. Creating speaker’s notes from your PowerPoint slides is helpful because these notes
allow you to read your presentation word for word from the notes.
16. Poorly designed PowerPoint presentations are the fault of the creator and not the
software itself.
17. Robert is preparing a PowerPoint slide show for a foreign audience. He must choose his
background colors carefully.
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18. PowerPoint’s spell check feature will catch all spelling and grammar errors that appear
on your slides.
19. Create a slide only if the slide generates interest and helps the audience follow your
ideas, highlights points you want your audience to remember, introduces or reviews key
points, provides a transition from one idea to the next, or illustrates and simplifies
complex ideas.
20. When preparing a multimedia presentation, start with the text first and add graphics
later.
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21. The simplest option for moving your multimedia presentation to the Web involves a
Web conference or broadcast.
22. The best plan, by far, to create a convincing presentation is to read your entire
presentation to your audience so that you don’t omit anything.
23. It is normal to experience some degree of stage fright when speaking before a group.
24. You should present your first sentence from memory to establish rapport with the
audience through eye contact.
25. When answering audience questions, it’s okay to start debating the questioner to show
that you’re right.
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Fill-in-the-Blank
1. _________ analysis issues include size, age, gender, experience, and professional
background.
2. You should capture listeners’ attention, introduce yourself, establish your credibility,
and preview your topic in the _________ of your presentation.
3. Your main points should be developed in the _________ of your presentation.
4. In the ___________ of your presentation, you should summarize your main themes and
leave the audience with something memorable.
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5. A comparison of similar traits between dissimilar things, such as Searching for the gene
that causes this disease is similar to looking for one, specific, tiny pebble on the bottom
of the ocean, is a(n) _______________.
6. Knowledgeable speakers help the audience recognize the organization and main points
in an oral message with ____________ signposts that keep listeners on track.
7. _________ points in a PowerPoint presentation consist of concise and parallel key
phrases.
8. For best results when composing your PowerPoint slides, choose an existing
___________ designed by a professional who knows how to combine harmonious
colors, borders, bullet styles, and fonts for pleasing visual effects.
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9. Even if you give a face-to–face presentation, consider posting your slides online for
others to access because attendees appreciate these ____________ handouts.
10. ______________ delivery means speaking freely, generally without notes, after
preparation and rehearsing. It means that in your talk you comment on the electronic
slideshow you have prepared and rehearsed several times.