1. The _____ is a leadership network aimed at doing one’s assigned task more effectively.
a.
strategic
b.
peer leadership network
c.
personal network
d.
operational network
2. Attempts at persuasion, including inspirational speaking and writing, begin with the:
a.
use of technical jargon.
b.
credibility of the message sender.
c.
adaption of the message to the speaker’s interests.
d.
use of vocalized pauses.
Moderate
12.2
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Comprehension
Digital Story: Connect
3. To persuade group members to accept their idea, it is recommended that leaders:
a.
explain the benefits of their proposal.
b.
move quickly into a crisis leadership mode.
c.
use at least four characteristics of the power-oriented linguistic style at the same time.
d.
use technical jargon extensively.
a
Easy
12.2
Easy
12.1
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Communication Networks for Leaders
Bloom’s: Knowledge
Digital Story: Engage
4. Anecdotes are particularly useful in persuading group members about the:
a.
capabilities of the group leader.
b.
company’s profit picture.
c.
problems facing the company in the future.
d.
importance of organizational values.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Comprehension
Digital Story: Connect
5. Front-loading communication messages involves:
a.
b.
c.
d.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Knowledge
Digital Story: Engage
6. A person’s linguistic style:
a.
directly reflects the company’s culture.
b.
determines that person’s reading comprehension.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Knowledge
Digital Story: Engage
c.
is his or her characteristic speaking pattern.
d.
is closely related to his or her leadership style.
7. Sprinkling business talk with jargon is useful in:
a.
making the speaker appear highly original.
b.
adding to a person’s popularity.
c.
inspiring workers to a higher purpose.
d.
avoiding stereotyped thinking.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Comprehension
Digital Story: Connect
8. Which one of the following is the farthest removed from a power-oriented linguistic style?
a.
Emphasizing indirect talk
b.
Apologizing infrequently
c.
Downplaying uncertainty
d.
Setting the agenda for a conversation
The power-oriented linguistic style emphasizes direct talk rather than indirect talk.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Knowledge
Digital Story: Engage
9. A communication strategy that can make people appear powerful is:
a.
being short in verbal presentations.
b.
boldly attacking people.
c.
emphasizing self-deprecation.
d.
knowing exactly what they want.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Knowledge
Digital Story: Engage
10. A basic principle of persuasion is:
a.
it takes one to know one.
b.
first things first.
c.
people like those who like them.
d.
people listen to avoid punishment.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Knowledge
Digital Story: Engage
11. Which one of the following is the farthest removed from the six basic principles of persuasion?
a.
People like those who like them.
b.
People want what they can have most of.
c.
People defer to experts.
d.
People repay in kind.
Bloom’s: Comprehension
Digital Story: Connect
12. Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a
well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:
a.
reciprocity.
b.
consistency.
c.
scarcity.
d.
social proof.
Challenging
11.4
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Application
Digital Story: Perform
13. When communicating with people from different cultures, it is important to:
a.
focus on cultural stereotypes.
b.
spend time interpreting their accent and personal appearance
c.
be sensitive to differences in nonverbal communication.
d.
generalize the appearance of people belonging to a particular group.
c
Moderate
12.6
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Overcoming Cross-Cultural Communication Barriers
Bloom’s: Comprehension
Digital Story: Connect
14. In terms of leadership and management, listening is:
Moderate
11.4
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Inspirational and Powerful Communication
Bloom’s: Comprehension
Digital Story: Connect
a.
much less important than talking.
b.
a way of weakening the leader or manager’s position.
c.
a useful luxury.
d.
an opportunity for dialogue and conversation.
15. A major listening problem many leaders face is that they:
a.
are overloaded with responsibilites.
b.
feel listening is a sign of weakness.
c.
never ask questions to clarify issues.
d.
are convinced that listening is for wimps.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Listening as a Leadership Skill
Bloom’s: Comprehension
Digital Story: Connect
16. Materials handling manager Mary Ann wants to make the rounds. Therefore, she:
a.
casually drops by the cubicles of her direct reports to chat.
b.
drops in on higher-ranking managers to discuss strategy.
c.
sends an intranet survey to direct reports asking for their input on problems.
d.
makes an informal inspection of other departments.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Listening as a Leadership Skill
Bloom’s: Knowledge
Digital Story: Engage
17. Team leader Steve wants to personally observe the problems and developments within his team. Which of the
following techniques is most likely to suit his purpose?
a.
Using a power-oriented linguistic style
b.
Management by story telling
c.
Making the rounds
d.
Selective listening
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Listening as a Leadership Skill
Bloom’s: Application
Digital Story: Perform
18. In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person’s culture is:
a.
of considerable value, but still not as good as yours.
b.
different from but not inferior to yours.
c.
good enough to be exported to your country.
d.
in the top 10 percent of world cultures.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Overcoming Cross-Cultural Communication Barriers
Bloom’s: Knowledge
Digital Story: Engage
19. Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural
communication barriers?
a.
Judging others by the quality of their communication
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Listening as a Leadership Skill
Bloom’s: Application
Digital Story: Perform
b.
Speaking slowly and clearly to people
c.
Speaking English because it is a universal language
d.
Sticking with the etiquette of your country
20. Which of the following suggestions is least likely to improve cross-cultural communication?
a.
Do not be diverted by style, accent, grammar, or appearance.
b.
Be sensitive to differences in cross-cultural communication.
c.
Emphasize racial or ethnic identification to give people full credit.
d.
Observe cross-cultural differences in etiquette.
1
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Overcoming Cross-Cultural Communication Barriers
Bloom’s: Knowledge
Digital Story: Engage
21. A key barrier to cross-cultural communication is to confuse the identity of people because they:
a.
have similar personality characteristics.
b.
are members of the same race or ethnic group.
c.
have a distinguishing feature such as eye color.
d.
have similar economic values.
b
1
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Overcoming Cross-Cultural Communication Barriers
b
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Overcoming Cross-Cultural Communication Barriers
Bloom’s: Comprehension
Digital Story: Connect
22. A symptom of conflict with extremely negative consequences is when an organization:
a.
has departments competing for dominance behind the scenes.
b.
engages in the collaborative style of conflict management.
c.
focuses its energy in struggling with the competition.
d.
uses mediators to help settle disputes.
departments fight each other for domination behind the scenes.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Knowledge
Digital Story: Engage
23. A useful variation of the collaborative style of conflict management is to:
a.
ignore criticism.
b.
give the other side whatever he or she wants.
c.
agree with the person criticizing you.
d.
cut way back on your initial demand or offer.
solution, not a way to demonstrate that you are right.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Knowledge
Digital Story: Engage
24. When attempting to resolve conflict between two group members, leaders are advised to:
a.
use a win-lose approach.
b.
use confrontation and problem solving.
c.
modify the organization structure.
d.
work with each side alone to reach a solution.
problem solving.The manager sits down with the two sides and encourages them to talk to
Bloom’s: Knowledge
Digital Story: Engage
25. The purpose of collaboration is to:
a.
maximize the gain for one party at the expense of the other.
b.
find a good compromise solution to the dispute.
c.
combine several approaches to conflict resolution.
d.
search for win-win solutions to conflicts.
the parties are built on and improved.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Knowledge
Digital Story: Engage
26. The approaches to negotiation that emphasize collaboration focus on:
a.
beginning with a plausible offer.
b.
positions, rather than interests.
c.
avoidance and unassertivenss.
d.
win-lose power struggles.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Comprehension
Digital Story: Connect
each other about the problem.
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Comprehension
Digital Story: Connect
27. The true object of negotiation is to:
a.
first make a lower offer than you are willing to pay.
b.
make a higher demand than you are willing to accept.
c.
satisfy the underlying interests of both sides.
d.
focus on positions, rather than interests.
28. A stereotype of difference in negotiation style noted between Americans and negotiators in other countries is that
Americans are more likely to:
a.
make major concessions to the other side.
b.
be indirect and evasive about their true position.
c.
slowly build relationships.
d.
move quickly toward a resolution of the problem.
Moderate
12.7
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Comprehension
Digital Story: Connect
29. The _____ style of conflict management is halfway between domination and appeasement.
a.
avoidant
b.
sharing
c.
collaborative
d.
accommodative
Easy
12.7
c
Moderate
12.7
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Comprehension
Digital Story: Connect
30. Bartering is a form of negotiation in which _____.
a.
people become self-sacrificing or generous just to maintain a relationship
b.
a moderate but incomplete satisfaction for both parties results in a compromise
c.
the parties exchange goods and services in a manner pleasing both sides
d.
people withdraw from conflict or rely upon fate
c
Easy
12.7
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Knowledge
Digital Story: Engage
31. Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for
creating a better future.
a.
True
b.
False
True
creating a better future. Effective communication skills contribute to inspirational leadership.
Easy
12.1
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Communication Networks for Leaders
Bloom’s: Knowledge
Digital Story: Engage
32. A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.
a.
True
b.
False
True
United States – BUSPROG: Analytic
United States – OHIO – DISC: Leadership Principles
Bloom’s: Knowledge
Digital Story: Engage