Scenario 12.3
Use the following to answer the questions.
Glenwood Pet Hospital is considering implementing a new pricing strategy for its veterinarian services. After
reviewing the previous three years’ revenue, Glenwood finds that most of its customers bring their pets in for the
required annual vaccinations only if the animal is ill. Glenwood’s objective is to generate more income per customer
on an annual basis. The hospital has previously priced its services by charging a flat fee for the office visit, a fee for
each vaccine, and a fee for each type of examination beyond the basic office visit. Most customers pay the flat
office fee and a fee for a rabies vaccine. Glenwood is now considering a new plan where the pet owner would pay
one fee that would cover an office visit, the required rabies vaccine, and additional vaccines that prevent
heartworm, kennel-cough, and fleas. Glenwood hopes to encourage the pet owners to view their pet’s health as part
of a prevention program, rather than a one-time annual visit.