103. Explain the importance of strategy evaluation in the strategic management model.
104. Describe the change management process using Kurt Lewin’s force-field model of change.
105. Identify the major reasons for resisting change.
106. Discuss some of the recommendations for minimizing resistance to change.
107. Discuss how an organization’s objectives may affect its search for opportunities.
108. What are the key elements of the strategic management process?
109. What is the difference between a strategic vision and a mission statement?
110. The essence of the strategic management process is adapting to change. Discuss.
111. Describe the role of leadership in successful change implementation.
112. Why is organizational change often perceived as a win-lose proposition between leaders and followers?
113. Microsoft: A personal computer on every desk in every home.
This statement is best described by which part of the strategic management process? Explain your answer.
a.
threat/opportunity
e.
strategy
b.
vision
f.
customer value
c.
mission
g.
core competency
d.
objective
h.
strength/weakness
MGMT.LUSS.16.CA.11.1 – Concept Application 11-1 Strategic Management Process
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
114. GM: To increase revenue by 10 percent from 2013 to 2014.
This statement is best described by which part of the strategic management process? Explain your answer.
a.
threat/opportunity
e.
strategy
b.
vision
f.
customer value
c.
mission
g.
core competency
d.
objective
h.
strength/weakness
achievable, relevant, and time-specific goal.
Moderate
MGMT.LUSS.16.CA.11.1 – Concept Application 11-1 Strategic Management Process
Moderate
MGMT.LUSS.16.R.11.6 – Review Question 11-6
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Conceptual
BLOOMS: Comprehension
115. Google: We are number 1 because we offer the best search engine for free to our users.
This statement is best described by which part of the strategic management process? Explain your answer.
a.
threat/opportunity
e.
strategy
b.
vision
f.
customer value
c.
mission
g.
core competency
d.
objective
h.
strength/weakness
Moderate
p. 409
MGMT.LUSS.16.CA.11.1 – Concept Application 11-1 Strategic Management Process
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
116. UVA’s College at Wise: We educate students in spirit, mind, and body for leadership in service to humanity.
This statement is best described by which part of the strategic management process? Explain your answer.
a.
threat/opportunity
e.
strategy
b.
vision
f.
customer value
c.
mission
g.
core competency
d.
objective
h.
strength/weakness
This mission is broad enough and not so specific that it creates rigidity.
Moderate
p. 403 – 404
MGMT.LUSS.16.CA.11.1 – Concept Application 11-1 Strategic Management Process
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
117. In our business, the environment changes very quickly. Therefore, we have to constantly monitor it for emerging
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
opportunities and threats.
This statement is characteristic of which type of leader? Explain your answer
a.
strategic leader
b.
operational leader/manager
118. I am not worried about the future because our current portfolio of products is meeting our customers’ present needs
just fine.
This statement is characteristic of which type of leader? Explain your answer.
a.
strategic leader
b.
operational leader/manager
p. 407
MGMT.LUSS.16.CA.11.2 – Concept Application 11-2 Strategic Leadership
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
BLOOMS: Application
119. I am concerned that our technology is not keeping up with the latest technological trends and our culture is not
aligned with strategy.
This statement is characteristic of which type of leader? Explain your answer.
a.
strategic leader
b.
operational leader/manager
p. 405
MGMT.LUSS.16.CA.11.2 – Concept Application 11-2 Strategic Leadership
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
BLOOMS: Application
120. My job is to motivate and challenge my team to meet out monthly targets.
This statement is characteristic of which type of leader? Explain your answer.
a.
strategic leader
b.
operational leader/manager
Easy
MGMT.LUSS.16.CA.11.2 – Concept Application 11-2 Strategic Leadership
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
121. If we get these new machines, we will need fewer operators and there goes my job.
This employee statement reflects which of the following reasons for resisting change? Explain your answer.
a.
threat to one’s self interest
e.
distrust of leadership
b.
uncertainty
f.
threat to existing cultural values
c.
lack of confidence that change will succeed
g.
fear of being manipulated
d.
lack of conviction that change is necessary
Moderate
MGMT.LUSS.16.CA.11.3 – Concept Application 11-3 Resistance to Change
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
122. How can management ask us to take a pay cut when they are the ones who are making all the money? We shouldn’t
let them take advantage of us.
This employee statement reflects which of the following reasons for resisting change? Explain your answer.
MGMT.LUSS.16.CA.11.2 – Concept Application 11-2 Strategic Leadership
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
BLOOMS: Application
a.
threat to one’s self interest
e.
distrust of leadership
b.
uncertainty
f.
threat to personal values
c.
lack of confidence that change will succeed
g.
fear of being manipulated
d.
lack of conviction that change is necessary
123. Why do we have to put in a new system when the current one is only a year old and is working fine? This employee
statement reflects which of the following reasons for resisting change? Explain your answer.
a.
threat to one’s self interest
e.
distrust of leadership
b.
uncertainty
f.
threat to personal values
c.
lack of confidence that change will succeed
g.
fear of being manipulated
d.
lack of conviction that change is necessary
Moderate
MGMT.LUSS.16.CA.11.3 – Concept Application 11-3 Resistance to Change
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
AACSB: Communication – Communication Abilities
Application
BLOOMS: Application
124. Why should we adopt the culture of the company we are merging with? Their values and principles rub me the
wrong way. This employee statement reflects which of the following reasons for resisting change? Explain your answer.
a.
threat to one’s self interest
e.
distrust of leadership
b.
uncertainty
f.
threat to personal values
c.
lack of confidence that change will succeed
g.
fear of being manipulated
d.
lack of conviction that change is necessary
will ignite resistance that is organization-wide rather than isolated.
Moderate
MGMT.LUSS.16.CA.11.3 – Concept Application 11-3 Resistance to Change
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
Application
BLOOMS: Application
125. Write an inspiring vision statement for an organization you work or worked for. If the company has one, you may
use it or revise it. Explain why
you think it has an inspirational appeal.
126. Write an inspiring mission statement for an organization you work or worked for. If the company has one, you may
use it or revise it. Explain the core values and core purpose of your mission statement.
127. Think of your college or university. Prepare a SWOT analysis that identifies one opportunity and one threat facing
your institution in the next five years. Also identify a strength and a weakness that you think your institution has.
128. Identify a core competence of an organization you work or worked for. Explain how it differentiates the organization
from its competitors.
129. Think of a time when a major change initiative at an organization you were or are affiliated with succeeded or failed.
Identify possible reasons for the success or failure, and tie them to the three phases of the change model – unfreezing,
changing, and refreezing.
130. Give an example of when you were resistant to change. Be sure to identify your resistance by one of the seven
reasons in Exhibit 11.2.
131. What, in your opinion, are the risks and benefits of the leadership arrangement at Google, where the two founders
(Larry Page and Sergey Brin) elected to bring in Eric Schmidt to be the CEO while they function as presidents under him?
132. Comment on this statement: “Google is so successful it does not need to change anything in its strategic framework.”
133. As leaders make strategic decisions, they must balance the interests of various stakeholders – employees, customers,
shareholders, suppliers, unions/activists, and the community. Describe the best approach for doing this.
134. Many decisions made by strategic leaders benefit some people at the expense of others, thus raising ethical issues.
Give specific examples for each of the following categories of unethical behavior:
∙
Breaking laws or evading regulations
∙
Legal but unethical behavior
∙
Acts of omission rather than commission
135. For CEOs and many other senior executives, strategic leadership is an important role they must perform well. Briefly
describe some of the specific actions or responsibilities of the CEO that strategic leadership entails.
Building a highly effective, efficient, and motivated team of employees.
Selecting, developing, and mentoring a talented team of leaders.
Deciding on appropriate goals and priorities for achieving them.
Being an effective communicator.
MGMT.LUSS.16.CT.11.5 – Critical-Thinking Question 11-5
United States – BUSPROG: Analytic
United States – IL – DISC: Strategy – Strategic management builds competitive advantage
AACSB: Communication – Communication Abilities
Students’ answers will vary.
MGMT.LUSS.16.CT.11.4 – Critical-Thinking Question 11-4
United States – BUSPROG: Ethics
BLOOMS: Comprehension
136. Resistance to change is more likely to succeed if the forces resisting the change are stronger than the forces driving
the need for change. Describe some of the specific tactics that resisters could employ to thwart change efforts.
137. Think of a business that you would like to start someday, what would be some of your strengths and weaknesses,
opportunities and threats, compared to your competitors?
138. Think of a business you would like to start someday. Develop a vision statement for your business.
139. Think of a business you would like to start one someday. Develop a mission statement for your business.
140. Think of a business you would like to start someday. As part of the strategy formulation, identify your
core competencies. Be sure they answer the questions “What will your business do better or different than your
competitors? and Why should someone do business with you rather than your competitors?”
141. Select a change at work or in your personal life you would like to make, write out your plan using the force-field
model.