13. The two major elements of a client file are:
a. invoices and full-text court opinions.
b. internal firm memos and invoices.
c. a client letter and a file memo.
d. a written summary of telephone conversations and emails.
14. In client files, a practitioner should include all of the following types of underlying legal authority except?
a. Underlined or highlighted portions of important legal documents.
b. Case, regulation, and ruling briefs that are pertinent to the file memo.
c. A listing of legal citations and computer files that would show a researcher’s analysis.
d. All of the above information should be included in a client file.
15. Effective written business communication often makes use of which of the following guidelines?
a. The main point should be in the first paragraph.
b. Use clichés and trendy jargons to add interest to your communications.
c. Follow the 10–80–10 rules for structure of the communication.
d. Only (a) and (c).
16. Under the 10–80-10 rules for the structure of technical tax communications:
a. the introduction should identify three to six key points.
b. the introduction should be 10 percent, the body should be 80 percent, and the conclusion should be 10 percent.
c. Fifty percent of the body of the communication should be examples.
d. all of the above.