Test Bank
189
CHAPTER 11—EMPLOYEE COUNSELING AND WELLNESS SERVICES
TRUE/FALSE
1. Most managers and supervisors are well-trained to deal with serious employee personal problems.
2. Confidentiality is of no concern to employees in counseling?
3. Employers see healthcare costs as a major factor in encouraging counseling programs for employees.
4. A necessary ingredient for an effective employee counseling program is a clear and well-enforced policy about employee
confidentiality?
5. Stress is easy to define and identify?
6. Employee counseling services should always be outsourced to get the best possible program.
7. Substance abuse, while found in the U.S. population, is not a problem in the workplace, since most abusers do not have jobs.
8. EAP’s are based on the assumption that work is the cause of an employee’s problems.
9. A HPP is a Health Promotions Program
10. Exercise and fitness programs are popular among large employers
11. Over one half of the U.S. population is at risk from hypertension.
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12. Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon
uncovering their abuse problem.
13. An alcoholic employee may be fired for wrecking a company car while under the influence – if that offense is one others have
been fired for.
14. Records on EAP utilization by an employee should be kept as part of their regular personnel file.
15. The author believes that participation in employee counseling programs should be mandatory if they are to be effective.
16. After the baby boom the birthrate in the US declined.
17. Employees must contact the EAP through their supervisor.
18. In general internal EAP’s offer more services than do external EAP’s.
19. The text suggests that there is already adequate research into the effectiveness of EAP’s and no more is needed at this time.
20. A stressor is an internal force affecting an individual.
21. Over the last 25 years the obesity level in the US has remained relatively constant.
22. Negative attitudes toward overweight people are widespread in the US.
23. Using role-play techniques is a good way to training supervisors in their role in employee counseling.
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MULTIPLE CHOICE
1. Of the following, the biggest concern that employees have about employee counseling services is:
a.
cost (how much they will have to pay for the services?)
b.
confidentiality (who will know that they have received counseling? )
c.
credentials ( does the counselor have the proper training to do the counseling?
d.
evaluation ( has research shown that the counseling is effective?
2. Which of the following statements is TRUE concerning employee assistance programs (EAPS)?
a.
the number of EAPS in the United States has decreased significantly since the
1970s
b.
they began in the 1940s to help employees deal with illegal drug use
c.
they are based on the premise that work is very important to people
d.
they focus primarily on drug and alcohol problems, rather than work
performance problems
3. A typical employee counseling program includes:
a.
Problem identification and counseling
c.
Discipline and follow up
b.
Referral and treatment intervention
d.
Both A and B are typically included
4. An effective employee counseling service requires:
a.
Top management support
b.
A clear set of policies and guidelines
c.
Coverage of services by the health insurance plan
d.
All of the above are needed
5. One way to meet the Americans with Disabilities Act (ADA) requirement for “reasonable accommodation” is to:
a.
offer the employee counseling via an EAP
b.
fire the employee and let workers compensation handle the accommodation
c.
offer the employee the chance to go to a stress reduction program
d.
reasonable accommodation is not required by the ADA
6. Health promotion programs (HPPs) include all of the following EXCEPT:
a.
exercise programs
c.
assertiveness training programs
b.
smoking cessation programs
d.
nutrition and weight control programs
7. According to your text, which of the following are necessary for an employee counseling program to be effective?
a.
top management support and commitment
b.
a clear employee confidentiality policy
c.
maintenance of records for the program to be evaluated
d.
all of the above are necessary for such programs to be effective
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8. All of the following are components of a typical employee counseling program
EXCEPT:
a.
prevention
c.
treatment
b.
counseling
d.
education
9. Employee counseling services began:
a.
Around 1900
b.
In 1964 after the EEO laws
c.
In 1991 with the ADA
d.
In the late 1980’s due to increasing drug use by employees
10. The typical counseling program begins with:
a.
A customer complaint
c.
The identification of a problem
b.
An employees request for time off
d.
A supervisors disciplinary action
11. EAP’s first began in the US in:
a.
1960’s – the drug era
c.
1940’s – alcoholism
b.
1970’s – baby boomers come of age
d.
1890’s – The Victorian era
12. An EAP is an:
a.
Educational Assistance Plan
c.
Employers Asset Plan
b.
Employee Assistance Program
d.
Employee Aid Program
13. The act that requires mental health coverage be equivalent to other medical benefits for many employers is the:
a.
ADA
c.
Mental Health Parity Act
b.
Drug-Free Workplace Act
d.
Healthcare Rebuilding Act
14. A necessary ingredient for an effective employee counseling program is:
a.
Support of top management
b.
Health insurance benefit coverage for services
c.
Union cooperation
d.
All of these are needed
15. What is true about alcoholism in the US?
a.
Only about 1 million people have an alcohol problem
b.
it contributes to absenteeism, turnover and work related accidents
c.
it is a personal problem and almost never involves the employer
d.
almost one-half of workers are alcoholics
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16. The Drug-Free Workplace Act:
a.
covers only Federal contractors and grant receivers
b.
covers all US employers
c.
applies only to big companies
d.
cover only the Federal government
17. Gambling is:
a.
lots of fun – especially on weekends
b.
addictive to between 2 and 8 million Americans
c.
only a problem in Las Vegas and Atlantic City
d.
illegal in most states
18. According to studies:
a.
mental health is not a problem
b.
mental health medical claims are almost never made
c.
mental health in the US has been almost eliminated
d.
almost one-quarter of US has some type of diagnosable mental disorder each year
19. The Mental Health Parity Act of 1996 covers:
a.
all US employers
c.
mental health healthcare coverage
b.
only Federal and State employees
d.
both mental health and dental coverage
20. EAP’s are based on the idea that:
a.
work is irrelevant to most people
c.
work is important to most people
b.
work matters only to workaholics
d.
work and personal problems are unrelated
21. In most EAP’s supervisors are:
a.
trained in ‘constructive confrontation’
b.
not part of the program
c.
ignored
d.
not trained at all – they are not medical specialists are they
22. The effectiveness of EAP’s is:
a.
simply totally unknown
c.
still up in the air totally
b.
considered very poor by almost everyone
d.
generally accepted
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23. An SMI is:
a.
Stress Management Improvement program
b.
Street Maintenance improvement
c.
Stress Management intervention
d.
Stupid Management Invention
24. An employee wellness program encourages employees to:
a.
lose weight
c.
develop an exercise program
b.
eat better
d.
these are all part of the program
25. Which of the following is not a behavior pattern that may indicate a substance abuse problem?
a.
Asking to work a lot of over time
b.
A high accident rate for an employee
c.
Frequent absenteeism
d.
Missing deadlines and generally doing poor work
26. The ADA permits companies to:
a.
Not hire unhealthy people
b.
Hire people based on their ability to do the job
c.
Not hire smokers and alcoholics at all
d.
Hire only very healthy people
27. According to O’Donnell which of the following is true
a.
Level I focuses on direct behavior change
b.
Level II focuses on education only
c.
Level III focuses on the organizational environment
d.
Level I focuses on the organizational environment
28. Behavioral change wellness programs include all of the following except:
a.
Smoking cessation
c.
Weight loss
b.
Blood analysis
d.
Exercise and fitness
29. The benefits of health and wellness programs:
a.
Have never been studied
b.
Generally far outweigh the cost of such programs
c.
Are far less than the cost of these programs
d.
Have been found to be about the same as the costs of such programs.
Test Bank
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30. Potential negative outcomes of employee counseling programs include all of the following except:
a.
Increased worker’s compensation costs
b.
Conflicts between smokers and non-smokers
c.
Increased scheduling problems due to program participation
d.
Reduced motivation and job satisfaction
31. In addition to rising healthcare costs a major factor promoting organizational interest in employees’ well-being is:
a.
The aging population
c.
Globalization
b.
Immigration reform
d.
Shortage of skilled workers
32. All of these are disadvantage of in-house counseling programs except:
a.
Lack of needed resources
c.
Reluctance of some employees to use the service
b.
They are always more expensive to run
d.
Concern with confidentiality
33. Stress on the job is:
a.
Rare
c.
Expressed most frequently as job dissatisfaction
b.
Found but costs US companies little money
d.
Common but not seen as really impacting work
34. A typical skills acquisition intervention to deal with stress would include:
a.
Time management training
c.
A stress management lecture
b.
Safety training
d.
A video on stress
35. What is true about smoking in the US?
a.
Only 5% of the population smokes
c.
Almost 50% of people smoke
b.
It has declined since 1965 but is still high
d.
It has increased since 1965
36. What percentage of the US population are overweight or obese?
a.
20
c.
10
b.
98
d.
68
37. Defining success in employee counseling programs is:
a.
Easy to do
c.
Commonly done by organizations
b.
Done mostly by line managers
d.
Difficult to do