240. (p. 295) Preemployment physical examinations are:
D. legal in all states, but seldom used.
241. (p. 296) Which of the following statements about contingent workers is most accurate?
A. More than 75 percent of contingent workers are employed in office-clerical work.
242. (p. 295) Mallard’s Department Store typically sells over a third of all its merchandise in the last two months of
the year. Management has found that it must hire __________ workers during this period of increased business
to supplement its permanent employees.
243. (p. 294-295) Betty Roosevelt is a human resource manager with Avondale Industries. Her current assignment is
to revise and update Avondale’s employment testing procedures. Betty should:
D. inform her superiors that such tests are now illegal.
244. (p. 295) Crocker Enterprises conducts thorough background investigations of its prospective employees. The
purpose of such investigations is to:
D. discover whether the employee has ever worked for a competitor.
245. (p. 295) Which of the following workers would be the best example of a contingent worker?
D. an electrical engineer who frequently travels out of the country to the various manufacturing facilities owned
and operated by his firm
246. (p. 297) ____________ refers to short-term, skills-oriented attempts to improve workers’ job performance.
D. Job enrichment
247. (p. 298) Internet-based training courses are sometimes also called:
A. contingency training.
248. (p. 297) The first step in establishing training and development programs is to:
D. establish an adequate training budget.
249. (p. 297) ____________ introduces new employees to the organization, their fellow workers, their supervisors,
and to the policies, practices, and objectives of the firm.
A. Vestibule training
250. (p. 298) In a(n) ______________ an inexperienced worker learns by working alongside an experienced
employee to master the skills and procedures of a craft.
A. orientation period
251. (p. 298) A worker who successfully completes an apprenticeship program is known as a:
C. senior artisan.
D. probationary craftsman.
252. (p. 297) ______________ is the most fundamental type of training to implement.
A. Vestibule training
253. (p. 298) _________ is a popular form of distance learning.
A. Job rotation
254. (p. 298) ___________ is done in schools where employees are taught on equipment similar to that used on the
job.
D. Mentoring
255. (p. 299) __________ is a type of training that attempts to duplicate the exact combination of conditions that
occur on the job.
D. Performance feedback
Nickels – Chapter 11 #255
256. (p. 299) ___________ is the process of training and educating employees to become good managers and then
developing their managerial skills over time.
D. Self-actualization training
257. (p. 299) Corporate managers who supervise, coach, and guide lower-level employees and serve as their
organizational sponsors are called:
A. networkers.
258. (p. 299) __________ is the process of establishing and maintaining contacts with key managers in one’s own
organization and in other organizations, and using those contacts to establish strong relationships that serve as
informal development systems.
A. Training and development
259. (p. 299) A management training program that gives managers assignments in a variety of departments in
order to expose them to different functions within the organization is called:
260. (p. 297) Which of the following statements describes the relationship between employee training and
other than the employer.
D. Training focuses on conceptual skills while development seeks to improve technical skills.
261. (p. 297) A major purpose of employee orientation programs is to:
D. help workers who have been laid off to find new jobs.
262. (p. 298) Barry Baines is a member of the carpenter’s union who recently was classified as a journeyman. This
means that Barry:
A. is a contingent worker.
263. (p. 299) Job rotation helps lower-level managers prepare for higher-level positions by:
D. giving them the opportunity to learn about every aspect of work performed in their department by spending a
day doing the job of each person within the department.
264. (p. 300) Which of the following statements best describes attitudes of African-American managers toward
networking? African-American managers:
A. typically see no need to establish networking relationships.
265. (p. 300) Women often have more trouble finding mentors than men because:
A. women are less aware of the way to look for a mentor.
266. (p. 297) Which of the following types of work would be best suited to the use of on-the-job training as the
primary training method?
D. wiring homes for an established electrical contractor
267. (p. 297) At Perriman Industries, new workers are immediately assigned to jobs. They learn by doing the
D. vestibule training.
268. (p. 298) Julie Daniels recently became a member of the Plumbers Union. She has been told she will work
with Craig Beytien, a skilled and experienced plumber, for at least three years in order to learn all of the skills
and techniques of her craft. This type of training is referred to as:
A. skill replication.
269. (p. 298) Before Morgan Sheet Metal Fabrication allows newly hired employees to actually work in the shop,
it sends them to a nearby classroom where they learn the safe and proper way to work with all of the tools and
equipment they will use when they perform their jobs. Morgan Sheet Metal is using a training technique known
as:
D. modular training.
270. (p. 299) Mary Reynolds has just been hired by Tri State Power, Inc., to be a control room engineer at their
nuclear power plant. Before Mary actually assumes her new position, she will practice handling emergency
situations in a computerized mockup that attempts to duplicate the sights, sounds, and experiences of a real
control room under emergency conditions. Tri State is making use of:
A. time intensive training.
271. (p. 299) Willie Rabin was recently hired to an entry level management position at Opelika Resorts, a real
estate development company. His superiors believe Willie has potential to move into a top management position
within the organization. They have begun assigning Willie to a different department every few months so he can
obtain the broad perspective needed by top managers. Willie’s experiences are an example of:
D. cross-functional management.
272. (p. 299-300) Which of the following statements about networking is the most accurate?
A. White males are much more aware of the importance of networking than women and minorities.
273. (p. 299) Julie Jahn recently began working in an entry-level management position. She has already shown
great promise, so the company has decided to groom her for an upper level position. Marilyn Burton, one of the
more senior women managers in the company, has agreed to help Julie by introducing her to the right people,
and by providing her with the guidance and advice she needs to be successful within the firm. Marilyn is acting
as Julie’s:
D. network captain.
274. (p. 300-301) _____________ is an evaluation of the performance level of employees against established
D. Objective analysis
275. (p. 301) The first step in the performance appraisal process is to:
D. meet with employees and discuss the overall objectives of the firm.
276. (p. 301) The last step in performance appraisal is to:
A. talk to the employee being appraised.
277. (p. 301) A newer form of performance appraisal is called the ___________ because it encourages feedback
D. multilevel assessment
278. (p. 301) The purpose of a performance appraisal is to:
D. give managers the information they need to determine the firm’s strengths and weaknesses relative to its
most serious competitors.
279. (p. 301) The information contained in performance appraisals helps managers:
A. write job descriptions.
D. compares the performance of each worker to every other worker.
281. (p. 301) Which of the following statements about performance appraisal is the most accurate?
A. The most difficult step of a performance appraisal is almost always the actual evaluation of the employee’s
performance.
282. (p. 301) Rita Lawless has just evaluated the performance of her subordinates as part of a performance
appraisal process. Her next step in this process should be to:
D. make decisions about training, promotions, and pay raises.
283. (p. 301) Managers at Reyes & Schein want to make sure that their decisions about compensation, promotions
and firings are based on sound information and meet legal requirements. One way to achieve this objective
would be to:
D. base all pay, promotion, and firing decisions on the Hay system.
284. (p. 301) Jorge Martinez hates to do performance appraisals of his subordinates because he always struggles
when he has to evaluate their performance. In order to make the actual performance evaluations relatively easy,
Jorge should:
A. base his evaluation on a written test.
285. (p. 301) Benny Joplin is a manager at the Rookerton Metal Works. He has just been evaluated using a new
process that provides feedback about his performance not only from his superiors but also from his subordinates
and other managers at his level. This type of evaluation is known as a(n):
D. multilevel assessment.
286. (p. 302) For many types of service organizations such as hospitals, banks and airlines, the primary cost of
operations is:
A. establishing and maintaining a presence on the Internet.
287. (p. 303, figure 11.5) Workers who are paid a __________ receive a fixed compensation weekly, biweekly, or
monthly.
D. royalty
D. piece rate
289. (p. 303, figure 11.5) Blue-collar and clerical workers who punch a time clock typically are paid a(n):
A. commission.
290. (p. 303, figure 11.5) Notes of appreciation, awards, and gift certificates given to reward employees for
accomplishing or surpassing established objectives are all examples of:
D. supplemental salary.
291. (p. 302) The __________ system is a pay system that is based on job tiers, with each tier having a strict pay
range.
A. Steiner
292. (p. 304) The two most common compensation methods for teams are:
D. salaries and capital gains.
293. (p. 304) A common way of compensating teams is a ___________ system, in which bonuses are based on
improvements over a previous performance baseline.
A. commission
294. (p. 304) Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to
employees are called:
D. nonmonetary salaries.
295. (p. 304) Today, fringe benefits account for approximately ______ percent of total payroll costs.
A. 6
296. (p. 304) Many firms now offer their employees ___________ benefits, such as on-site haircuts and free
breakfasts, which help employees maintain a balance between work and family life.
297. (p. 304) A fringe benefit plan that allows employees to choose the package of benefits they want up to a
certain dollar amount is called a __________ plan.
D. flexible spending
D. is a system that is strongly supported by both unions and management.
299. (p. 302) A problem with the Hay system of compensating workers is that:
A. because it is relatively new, most workers and managers are unfamiliar with it.
300. (p. 303, figure 11.5) Howie Van Zant recently earned his license to sell real estate in Indiana, and has interviewed
with several agencies in an attempt to find a job. All have told him that his income will be based on a
percentage of his real estate sales for the month. Howie will be paid:
A. a monthly salary.
301. (p. 303, figure 11.5) Roy Hinds just accepted a job as a supervisor at a small manufacturing plant. His pay starts
D. income averaging plan.
302. (p. 303, figure 11.5) Ruby Bethune works for ElekTek, a firm producing sophisticated electronic equipment used
in state-of-the-art security systems. Ruby is happy to see that the value of ElekTek’s stock has reached $47 per
share, because her company allows many of its employees, including Ruby, to buy a given number of shares of
its stock for $30 per share for the next year regardless of how high the market price goes. ElekTek is offering its
employees a stock:
A. annuity plan.
303. (p. 303-304) When workers are a part of a team their compensation should be:
A. based strictly on their individual performance in order to encourage each worker to exert his or her
maximum effort.
304. (p. 304) This year, labor and management at Roarke Tool & Die negotiated a new benefits system that gives
employees the flexibility to choose among different benefit options, as long as the total cost of the benefits does
not exceed a certain amount. The new benefits plan at Roarke Tool & Die is known as a(n):
D. open options benefits plan.
305. (p. 303, figure 11.5) The most likely reason a firm would pay its sales representatives a commission rather than a
salary is that it wants to:
D. give the sales representatives a stronger incentive to collaborate with each other and act as a team.