Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
44. Managers should be concerned about employees’ job satisfaction as it influences all of the
following EXCEPT:
a) the decrease in turnover.
b) the increase in the bottom line.
c) the decrease in absenteeism rates.
d) the increase in layoffs.
45. __________ are things people do to go the extra mile in their work.
a) Organizational attitude behaviors
b) Organizational dissonance behaviors
c) Organizational contagion behaviors
d) Organizational citizenship behaviors
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
46. A strong sense of belonging and connection with one’s work and employer is called
___________.
a) employee citizenship
b) job satisfaction
c) employee engagement
d) occupational merit
47. ____________ is the ability to understand emotions and manage relationships effectively.
a) Type A behavior
b) Emotional intelligence
c) Emotional stability
d) Self-reliance
48. Generalized positive and negative feelings or states of mind are called __________.
a) moods
b) attitudes
c) perceptions
d) emotions
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
49. Which of the following terms refers to strong feelings directed toward someone or
something?
a) Perceptions
b) Projections
c) Emotions
d) Moods
50. Mood ________ is the spillover of one’s positive or negative moods onto others.
a) perception
b) projection
c) engagement
d) contagion
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
True/False
51. Perception significantly influences the way we receive, interpret, and process information
received from our environments.
52. Assigning attributes commonly associated with a group to an individual is called the halo
effect.
53. The pooling of ideas and perceptions of many people makes it easier for selective perception
to create problems.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
54. Persons high in self-monitoring tend to be learners, comfortable with feedback, and both
willing and able to change.
55. Type A personalities tend to be stress-free.
56. Conscientious persons tend to be highly motivated and high-performing in their work.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
57. Attitudes always predict behavior.
58. The best way to understand the relationship between job satisfaction and performance is to
understand job satisfaction as a cause of high performance.
59. Emotional intelligence is a measure of an individual’s intelligence.
Fill-in
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
60. Stereotypes and projections are examples of distortions in __________.
61. The __________ is a tendency to blame other people when things go wrong, whether or not
this is really true.
62. The Myers-Briggs Type Indicator is a popular approach to assess an individual’s
__________.
63. A person who is __________ is secure, calm, steady, and self-confident.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
64. A person who is __________ is trusting, courteous, and helpful, getting along well with
others.
65. __________ is the personality trait that makes a person broad-minded, imaginative, and open
to new ideas.
66. People with a(n) __________ personality often act control-oriented as a leader and
subservient as a follower.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
67. Long hours of work, unreasonable workloads, low pay, and difficult co-workers are often
cited sources of __________.
68. Excessively aggressive behavior toward fellow workers, customers, or management can be a
sign of __________.
69. __________ is the pursuit of a personal health promotion program.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
70. Some people manage __________ by modifying their attitude to better fit their behavior.
71. __________ are things people do to go the extra mile in their work.
72. __________ behaviors include absenteeism and turnover.
73. __________ is antisocial behavior in the form of disrespectful acts, social exclusion, and use
of hurtful language.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
74. __________ is antisocial behavior that is intentionally aggressive, intimidating, demeaning,
or abusive.
75. __________ refers to quitting one’s job.
76. A __________ personality allows others to exert power over them.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Essay
77. Define perception and describe the four types of perception distortions.
78. Discuss impression management. As a manager interviewing several candidates for a
position in your team, how much importance would you give to how the candidates manage their
impressions? Give reasons.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
79. Define stress, constructive stress, and destructive stress. How should these be managed?
80. Discuss locus of control and its two components.
81. Describe the Myers-Briggs Personality Indicator and its personality dimensions.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
82. Define job satisfaction and its relation to job performance.
83. Define attitude, its three components, and their relationship to cognitive dissonance.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
84. Explain the relation between job satisfaction and work behavior.
85. Johnathan has been under a lot of stress after receiving negative feedback on a project. To
compensate for his failure and create a good impression, he works for long hours and ignores his
personal life and health. As his team leader, would you take any measures to change his
behavior? If so, how would you approach this situation and what would be your advice to
Johnathan?
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank