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Question 17
Type: MCMA
Which of the following topics should be included in training class content?
Standard Text: Select all that apply.
1. Computer-related policies
2. Access privileges
3. Computer literacy
4. Error correction
5. System idiosyncrasies
Question 18
Type: MCSA
Which of the following is not a factor to consider when selecting a trainer?
1. Teaching skills
2. Ability to interact
3. Experience with process outcomes
4. Educational approach
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Question 19
Type: MCMA
Which of the following factors should be considered when selecting a training site?
Standard Text: Select all that apply.
1. Classroom cost
2. Network connectivity
3. Classroom capacity
4. Training environment
5. Cabling and wiring
Question 20
Type: MCSA
Which of the following describes the philosophical differences between the trainer’s and educator’s role?
1. Trainers are concerned with outcomes only whereas educators are concerned strictly with the educational
process.
2. Trainers focus on behavior change through skill acquisition while concentrate on learning, thinking, and
problem solving as a way to change behavior.
3. Any employee can be a trainer whereas an individual must have an advanced degree to be an educator.
4. Trainers rely on skill acquisition through learning, thinking, and problem solving as a way to change behavior,
while educators rely on behavioral psychology which focuses on behavior change.
Question 21
Type: MCSA
End-user training classes should be created for which of the following?
1. Physicians, residents, nurse practitioners, and physician assistants
2. Physicians and nurse practitioners only
3. Point-of-care staff only
4. Physicians and staff nurses only
Question 22
Type: MCSA
Which of the following defines project scope?
1. Project scope encompasses the entire life cycle.
2. Project scope describes the details of the system functionality that is slated for automation.
3. Project scope is part of the system implementation process.
4. Project scope is defined by the super users.
Question 23
Type: MCSA
Which of the following statements is true about blended learning?
1. The use of blended learning should be appropriate for the content.
2. The use of blended learning is not appropriate for super user training.
3. Blended learning is too complicated for training sessions.
4. Blended learning should only be used for point-of-care staff.
Question 24
Type: MCSA
Which of the following describes the use of an advanced organizer?
1. The use of an advanced organizer is a way to guide the instruction, manage time, and allow for logical breaks in
the classroom instruction.
2. The use of an advanced organizer is a methodological approach to patient care.
3. The use of an advanced organizer is a tethered health information systems.
4. The use of an advanced organizer is an excellent way to prepare novice nurses for their role at the point of care.
Question 25
Type: FIB
____________________ are employees who are proficient in the use of the information system and can serve as
mentors to other end-users in their department.
Standard Text:
Question 26
Type: MCMA
Which of the following methods can be incorporated when planning training programs that may alleviate anxiety
among the staff?
Standard Text: Select all that apply.
1. Hands-on demonstration
2. Bulletin board messages
3. Use of tent cards
4. Review of newsletter articles
5. Administrative role modeling
Question 27
Type: MCSA
How can the trainer create an environment in which the staff will retain the information?
1. Train when employees do not have clinical duties
2. Train immediately before a clinical shift
3. Plan training to begin after clinical shifts
4. Plan training for employees' days off
Question 28
Type: FIB
_______________ are generated by an information system to warn of missing information or data entry errors.
Standard Text:
Question 29
Type: FIB
___________________ refers to a situation where the end-user is logged in to the information system but is
unable to enter or process data.
Standard Text:
Question 30
Type: FIB
The _________________ of an information systems training evaluation strategy is to collect subjective
participant feedback about the learning experience, identify pre- and post-training skill gaps, and measure
knowledge and performance of the stated learning objectives.
Standard Text:
Question 31
Type: MCSA
Which of the following best represents the purpose of training evaluation?
1. Training should be evaluated after the fifth session.
2. Training evaluation is necessary after the class.
3. Training evaluation alters methodology.
4. All super users have the opportunity to evaluate the training process.
Question 32
Type: MCSA
The cost of a new or upgraded system can be burdensome on an organization from a budgetary perspective.
Which of the following statements can be considered a return on investment?
1. Employees express satisfaction with their jobs and turnover rate is low.
2. Staff with IT skills is more marketable and have greater job flexibility.
3. The newly trained individual can be granted work release time to train new staff members.
4. After the training, the objectives have not been met.
Question 33
Type: MCSA
The best time to train an end-user is which of the following?
1. Before the system goes live
2. Upon notice that there will be an upgrade
3. After the system goes live
4. As soon as the vendor has been selected
