CHAPTER 11: THE PROJECT TEAM
1. In many projects, people who have never worked together are assigned to the same project team.
a. True
b. False
2. A personal relationship between two people takes time to develop and teams evolve through various stages
of development.
a. True
b. False
3. The project manager must secretly communicate the project objective and create a vision of the successful result of
the project and the benefits it will provide.
a. True
b. False
4. Project constraints regarding the work scope, quality levels, budget, and schedule must be hidden.
a. True
b. False
5. A project team is more than a group of individuals.
a. True
b. False
Chapter 11: The Project Team
6. A project team is a group of independent individuals working cooperatively to achieve the project objective.
a. True
b. False
7. Helping these individuals develop and grow into a cohesive, effective team takes effort on the part of the project
manager and each member of the project team.
a. True
b. False
8. Clear understanding of the project objective is a characteristic associated with poor project teams.
a. True
b. False
9. Clear expectations of each person’s role and responsibilities is a characteristic associated with effective project
teams.
a. True
b. False
10. Results orientation is a characteristic associated with effective project teams.
a. True
b. False
Chapter 11: The Project Team
11. High degree of cooperation and collaboration is a characteristic associated with troubled project teams.
a. True
b. False
12. High level of mistrust is a characteristic associated with effective project teams.
a. True
b. False
13. Unclear vision and objective is a portal that can help develop project team effectiveness.
a. True
b. False
14. Unclear definition of roles and responsibilities is a barrier that can hinder project team effectiveness.
a. True
b. False
15. Lack of project structure is a support that helps develop project team effectiveness.
a. True
b. False
16. Lack of commitment is a is a key element of project team effectiveness.
a. True
b. False
Chapter 11: The Project Team
17. Poor communication is important to project team effectiveness.
a. True
b. False
18. Poor leadership is a barrier that can hinder project team effectiveness.
a. True
b. False
19. Turnover of project team members is a barrier that can hinder project team effectiveness.
a. True
b. False
20. Dysfunctional behavior is a barrier that can hinder project team effectiveness.
a. True
b. False
21. Although the project manager is ultimately responsible for the success of a project, each member of the
project team shares in that responsibility.
a. True
b. False
22. The project manager, and not each member of the project team, needs to help create and foster a positive and
effective project environment.
a. True
b. False
Chapter 11: The Project Team
23. Effective team members plan, control, and feel accountable for their individual work efforts.
a. True
b. False
24. Effective team members have low expectations and make things delayed.
a. True
b. False
25. Effective team members are self-directed and follow through on assignments.
a. True
b. False
26. Effective team members take pride in doing the work required and nothing more.
a. True
b. False
27. Effective team members participate and communicate.
a. True
b. False
28. Effective team members are not problem identifiers or problem solvers.
a. True
b. False
Chapter 11: The Project Team
29. Effective team members put personal gain above the success of the project.
a. True
b. False
30. It has been said that there is no I in TEAM, there are no individual winners or losers.
a. True
b. False
31. When a project is successful, everybody wins!
a. True
b. False
32. Team building is an ongoing process.
a. True
b. False
33. When team members are located near one another, there is a greater chance that they will talk.
a. True
b. False
34. Discussions should not always be work related.
a. True
b. False
Chapter 11: The Project Team
35. It’s important that team members get to know one another on a personal basis by being intrusive.
a. True
b. False
36. The project team can initiate social events to celebrate project events, such as reaching a critical milestone.
a. True
b. False
37. An after-work pizza party, a team luncheon, an informal lunch in the conference room, and a trip to see a sports
event or theater production are examples of events the team can organize to foster socialization and team building.
a. True
b. False
38. It’s important that social activities include select members on the team.
a. True
b. False
39. In addition to organizing social activities, the team can periodically call team meetings, as opposed to
project meetings.
a. True
b. False
Chapter 11: The Project Team
40. Team members should foster team building in whatever ways they can.
a. True
b. False
41. Team members should not expect the project manager alone to be responsible for team building.
a. True
b. False
42. Diversity is similarities among people.
a. True
b. False
43. Differences can create barriers to team performance.
a. True
b. False
44. Miscommunication and misunderstanding may be more likely to happen between people who are similar
as compared to those that are different.
a. True
b. False
45. Differences can lead to more creative, faster, and higher-quality problem solving and decision making.
a. True
b. False
Chapter 11: The Project Team
46. Project team members should stereotype or make assumptions about a team member’s behavior or performance
based on their diversity.
a. True
b. False
47. Team members should not exclude or have lower expectations of certain diverse groups.
a. True
b. False
48. Team members should make derogatory or insensitive remarks or engage in behavior that demeans the dignity
of others.
a. True
b. False
49. It is appropriate for team members to tell jokes, ridicule, or make fun of a diversity characteristic of a team
member or a particular group.
a. True
b. False
50. Appropriate behavior regarding diversity includes closed-mindedness, stereotyping, labeling, exclusion,
ridiculing, insulting, harassment, intimidation, and discrimination.
a. True
b. False
Chapter 11: The Project Team
51. Any diversity issues or conflicts should be addressed immediately so they can be resolved before they fester and
‘‘explode’’ at a later time.
a. True
b. False
52. Barriers to valuing diversity include awareness and understanding.
a. True
b. False
53. A training session on diversity should raise awareness, create understanding, and help diminish
misunderstanding and conflict.
a. True
b. False
54. Team members can also do things to support valuing diversity and the contributions of all team members.
a. True
b. False
55. Individual team members can make a personal commitment to understand and value diversity and respect the
differences of other team members.
a. True
b. False
Chapter 11: The Project Team
56. Team members need to keep distances between each other differently based on each person’s unique differences.
a. True
b. False
57. It is important for team members or the project manager to communicate information to the customer.
a. True
b. False
58. Withholding or falsifying information is acceptable.
a. True
b. False
59. It is important that a customer is informed of a potential problem in timely manner that is neither
unnecessarily alarming, nor misleading.
a. True
b. False
60. Some circumstances during a project are debatable regarding misbehavior.
a. True
b. False
Chapter 11: The Project Team
61. It is the project manager’s responsibility to set the tone and expectations and to exemplify ethical behavior.
a. True
b. False
62. Two actions a project organization can take to prevent wrongdoing are having a policy on ethical behavior
and conducting training sessions on ethical behavior.
a. True
b. False
63. A policy on ethical behavior includes topics on expectations, process for reporting misconduct, and consequences
of engaging in unethical practices.
a. True
b. False
64. Project manager should rarely discuss the importance of ethical behavior at project team meetings.
a. True
b. False
65. Unethical actions should be encouraged, acknowledged, and appreciated.
a. True
b. False
Chapter 11: The Project Team
66. Misconduct or conflict of interest should be addressed and disciplined appropriately. This shows that such
behavior will not be tolerated.
a. True
b. False
67. Training sessions on ethical behavior informs project team of the organization’s policy. Incorporating case studies
or role-play can be helpful.
a. True
b. False
68. Employees who participate in ethics training are more likely to engage in unethical behavior.
a. True
b. False
69. Training sends a message that the organization places high value on ethical behavior.
a. True
b. False
70. Ethical behavior should be discussed as part of orientation for new employees.
a. True
b. False
Chapter 11: The Project Team
71. Project members should bring possible ethical situations to the attention of the project manager.
a. True
b. False
72. A punitive process should be established for individuals to report any actions by others that they think is unethical.
a. True
b. False
73. If wrongdoing is reported, the project organization must thoroughly investigate the allegations for the facts
versus hearsay to determine if any disciplinary action should be taken.
a. True
b. False
74. Ethical behavior is everyone’s responsibility. Team members must feel accountable for their actions.
a. True
b. False
75. Members of the project team must pressure any members engaging in questionable behavior, by communicating
that they do not agree with, or condone such behavior.
a. True
b. False
Chapter 11: The Project Team
76. Conflict is bad and should be avoided.
a. True
b. False
77. Conflict on projects is inevitable and can be beneficial.
a. True
b. False
78. Differences of opinion are natural and must be expected.
a. True
b. False
79. A potential conflict on projects is Resource Assignments where conflict can arise over the particular individuals
assigned to work on certain tasks or over the quantity of resources assigned to certain tasks.
a. True
b. False
80. A potential conflict on projects is Schedule where conflict can result from differences of opinion about the
sequence in which the work should be done or about how long the work should take.
a. True
b. False
Chapter 11: The Project Team
81. A potential conflict on projects is Priorities where conflict is likely to result when people are assigned to work
on several different projects concurrently or when various people need to use a limited resource at the same
time.
a. True
b. False
82. Conflict is not just for the project manager to handle and resolve; conflict between team members should be
handled by the individuals involved.
a. True
b. False
83. Handled properly, conflict can be beneficial. It causes problems to surface and be addressed.
a. True
b. False
84. Conflict stifles discussion because it requires individuals to clarify their views.
a. True
b. False
85. Conflict can force individuals to search for new approaches; it can foster creativity and enhance the problem–
solving process.
a. True
b. False
Chapter 11: The Project Team
86. If it is handled properly, conflict helps team building.
a. True
b. False
87. A disciplined, creative, and effective approach to problem solving is needed for project success.
a. True
b. False
88. There can be many reasons why a problem has occurred or is occurring.
a. True
b. False
89. A technique often used to identify potential causes of a problem is brainstorming.
a. True
b. False
90. Gather data and accept, without verification, the most likely causes of a problem.
a. True
b. False
91. Gather data through asking questions, interviewing people, running tests, reading reports, or analyzing data.
a. True
b. False
Chapter 11: The Project Team
92. Team members need to be careful to jump to the first solution suggested or the most obvious solution.
a. True
b. False
93. The brainstorming technique is very useful in helping the project team to not jump to the first solution.
a. True
b. False
94. Once the criteria have been established, the team may want to use an evaluation scorecard.
a. True
b. False
95. The evaluation scorecards are used as the sole mechanism for determining the best solution; they are used as input
to the decision-making process.
a. True
b. False
96. To revise the project plan to implement the best solution to a problem, specific tasks need to be identified,
along with their estimated costs and durations.
a. True
b. False
Chapter 11: The Project Team
97. To revise the project plan to implement the best solution to a problem, the persons and resources needed for
each task must also be identified.
a. True
b. False
98. To implement the solution, appropriate team members should go ahead and perform their respective tasks.
a. True
b. False
99. If the problem has not been solved, the problem-solving team needs to go back to earlier steps to see what
else could be causing the problem.
a. True
b. False
100. Brainstorming is a technique used in problem solving in which all members of a group contribute spontaneous
ideas.
a. True
b. False
101. Before team members select a solution to a problem, they should make sure that they have explored as broad a
range of options and ideas as possible.
a. True
b. False
Chapter 11: The Project Team
102. Brainstorming is a way to generate a lot of ideas and have fun.
a. True
b. False
103. Brainstorming hinders excitement, creativity, better solutions, and greater commitment.
a. True
b. False
104. In brainstorming, the quality of ideas generated is more important than the quantity of the ideas.
a. True
b. False
105. Members should be encouraged to come up with novel and unorthodox ideas when brainstorming.
a. True
b. False
106. During the brainstorming sessions, some people will come up with ideas that build on ideas previously mentioned
by others.
a. True
b. False