Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
Multiple Choice
1. The process through which people receive and interpret information from an environment is
called __________.
a) projection
b) constructive stress
c) perception
d) reception
2. _______________ uses one attribute to develop an overall impression of a person or
situation.
a) A projection
b) Stereotyping
c) A halo effect
d) Selective perception
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
3. Which of the following perceptual distortions focuses attention on things consistent with
existing beliefs, needs, or actions?
a) Projection
b) A stereotype
c) Selective perception
d) A halo effect
4. Consider the following example of how managers may misconstrue work behavior. If
managers see men in a discussion, they might think that they are discussing a new deal; if it’s a
group of women, they might think that they are gossiping. This scenario illustrates __________.
a) stereotyping
b) the halo effect
c) selective perception
d) projection
5. __________ overestimates internal factors and underestimates external factors as influences
on someone’s behavior.
a) Projection
b) Selective projection
c) The fundamental attribution error
d) Impression management
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
6. ________ underestimates internal factors and overestimates external factors as influences on
someone’s behavior.
a) Projection
b) Self-serving bias
c) The fundamental attribution error
d) A halo effect
7. The process of creating explanations for events is called __________.
a) attribution
b) self-awareness
c) self-serving bias
d) projection
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
8. __________ tries to create desired perceptions in the eyes of others.
a) Self-serving bias
b) Selective perception
c) Impression management
d) Projection
9. Tanya is the president of Cookware LLC. She wants to convey a self-image of a caring,
understanding, and concerned president. At the monthly orientation meeting, she takes the
initiative to address her employees’ family members. By this, she intends to express her concern
for her employees. In this scenario, Tanya practices __________.
a) speaking
b) projection management
c) self-serving bias
d) impression management
10. Perception can cause ___________ errors as we explain events and problems.
a) reaction
b) reflection
c) attribution
d) acknowledgement
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
11. A(n) _____________ assigns attributes commonly associated with a group to an individual.
a) mood contagion
b) stereotype
c) withdrawal behavior
d) emotion
12. The profile of characteristics making a person unique from others is called __________.
a) emotional stability
b) personality
c) locus of control
d) extroversion
13. Which of the following is NOT a Big Five personality trait?
a) Agreeableness
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
b) Emotional stability
c) Intelligence
d) Extraversion
14. A(n) __________ person is dependable, organized, and focused on getting things done.
a) extraverted
b) agreeable
c) conscientious
d) emotionally stable
15. _____________ is the extent to which one believes what happens is within their control.
a) Self confidence
b) Emotional stability
c) Extroversion
d) Locus of control
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
16. Jenna believes that, for the most part, she is responsible for what happens to her. She has a(n)
__________ locus of control.
a) internal
b) external
c) self-monitoring
d) standard
17. Susan, for the most part, believes that what happens to her is beyond her control. Susan has
a(n)__________ locus of control.
a) internal
b) external
c) self-monitoring
d) standard
18. Alex, an accountant, faces difficulty at work. He believes that the problem is with his work
environment, even though other accountants are doing well. Alex most likely has a(n)
__________ locus of control.
a) internal
b) external
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
c) self-monitoring
d) standard
19. Which of the following terms refers to the degree to which a person defers to authority and
accepts status differences?
a) Machiavellianism
b) Authoritarianism
c) Locus of control
d) Personality
20. __________ is the degree to which someone uses power manipulatively.
a) Authoritarianism
b) Self-serving bias
c) Machiavellianism
d) Locus of control
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
21. A physical and mental exhaustion from work stress is known as:
a) job burnout.
b) constructive stress.
c) self-serving bias.
d) destructive attribute.
22. Which of the following characteristics is NOT expected from a “high–Mach” personality?
a) Emotional detachment
b) Concern for the means over the end
c) Exploitation of others
d) Manipulation
23. According to the Myers-Briggs Type Indicator, an ESTJ would most likely be:
a) analytical, strategic, forceful, and quick to take charge.
b) practical, decisive, logical, and quick to dig in.
c) insightful, free thinking, and determined.
d) conscientious, considerate, and helpful.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
24. Persons high in self-monitoring exhibit all of the following characteristics EXCEPT:
a) the willingness and ability to change.
b) the desire to learn.
c) openness to feedback.
d) predictability.
25. __________ is a state of tension experienced by individuals facing extraordinary demands,
constraints, or opportunities.
a) Fear
b) Stress
c) Apprehension
d) Uncertainty
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
26. A(n) __________ is oriented toward extreme achievement, impatience, and perfectionism.
a) self-monitoring personality
b) agreeable personality
c) Type A personality
d) Type B personality
27. The degree to which someone is able to adjust his or her behavior in response to external
factors is called __________.
a) self-awareness
b) reliability
c) locus of control
d) self-monitoring
28. Excessive stress at workplace leads to all of the following EXCEPT:
a) physical exhaustion.
b) reduced job satisfaction.
c) personal problems.
d) higher performance.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
29. Riya, an accountant in an insurance firm, is asked to work overtime to clear her work
backlog. She feels anxious about her performance and starts being aggressive toward her
colleagues and family members. Which of the following conditions is the cause of Riya’s
reactions?
a) Multiple personalities
b) Constructive stress
c) Destructive stress
d) Personal wellness
30. Job burnout and workplace rage can result from long term __________.
a) employment uncertainty
b) constructive stress
c) physical illness
d) destructive stress
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
31. Which of the following occurs when we communicate extreme agitation in interpersonal
relationships or electronic messages?
a) A halo effect
b) Job burnout
c) Workplace rage
d) A flameout
32. Sally tends to procrastinate in the initial stages of a project, but she always comes through
when the pressure is on. For Sally, this pressure is a form of __________.
a) demotivation
b) constructive stress
c) personal wellness
d) destructive stress
33. Strategies to reduce the negative effects of workplace stress include all of the following
EXCEPT:
a) identifying and minimizing stressors.
b) changing the work schedule temporarily.
c) reducing performance expectations.
d) advancing deadlines.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
34. __________ is aggressive behavior toward co-workers or the work setting.
a) Job burnout
b) Workplace rage
c) Self-serving bias
d) Destructive stress
35. __________ is a positive influence on effort, creativity, and diligence in work.
a) Job burnout
b) Constructive stress
c) Self-serving bias
d) Destructive stress
36. Employees cite all of the following as sources of stress EXCEPT:
a) excessive emails.
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
b) long hours.
c) unreasonable workloads.
d) rate of pay.
37. A predisposition to act in a certain way is called __________.
a) a bias
b) cognitive dissonance
c) an attitude
d) manipulation
38. Which of the following components of attitude reflects beliefs and values?
a) The emotional component
b) The cognitive component
c) The affective component
d) The behavioral component
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
39. The __________ component of attitude reflects a specific feeling.
a) dissonance
b) cognitive
c) affective
d) behavior
40. The __________ component of attitude reflects an intention to behave consistently with the
belief and feeling.
a) dissonance
b) cognitive
c) affective
d) behavioral
41. ____________ is the discomfort that a person feels when attitude and behavior are
inconsistent.
a) Projection
Schermerhorn & Bachrach / Exploring Management, 5th Edition Test Bank
b) Self-serving bias
c) Cognitive dissonance
d) Selective perception
42. Which of the following terms refers to the degree to which a person feels positive about work
experience?
a) Cognitive dissonance
b) Wellness
c) Attitude
d) Job satisfaction
43. All of the following factors impact job satisfaction EXCEPT:
a) co-workers.
b) the quality of supervision.
c) work conditions.
d) competitors.