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Hebda, Handbook of Informatics, 5/e Test Bank
Chapter 11
Question 1
Type: MCSA
It has been determined from previous experience that eight hours is the minimum time necessary for staff nurses
to obtain initial training on the new system. Which of the following is the best way to schedule this training?
1. One eight-hour session is offered six weeks prior to go-live, where employees drop in when they are caught up
with work assignments.
2. Eight one-hour sessions are scheduled one month prior to go-live, starting immediately after the employee's
shift has ended.
3. Four two-hour sessions are scheduled three months prior to go-live during non-scheduled work time.
4. Two four-hour sessions are offered one month before go-live during non-scheduled work time.
Question 2
Type: MCSA
Which of the following provides the most effective end-user learning experience?
1. Real client data are utilized for realistic practice.
2. The equipment used for training is the same used in the clinical setting.
3. Two employees share each workstation for mutual encouragement.
4. The live system is used with simulated client data.
Question 3
Type: MCSA
A proficiency examination is planned to ensure that employees have the requisite knowledge to use a new
wireless system. Which statement indicates the best use of testing?
1. Testing is criterion-referenced to evaluate predetermined system competencies.
2. Computer testing is done using a multiple-choice question format.
3. Predetermined competencies are determined by comparing class averages.
4. Norm-referenced testing is used to ensure the most successful employees keep their position.
Question 4
Type: MCSA
How should health care student training most efficiently be handled by an institution?
1. Each nursing student receives the same amount of training as the staff nurse on the unit.
2. Practical or vocational nursing students are placed in the user class with LPNs or LVNs to access information
and document client care.
3. Students must be trained to provide appropriate clinical information to an assigned staff nurse, who will
document client care in the system.
4. Students assess and document client care and medication administration by giving their information to the
clinical instructor to input into the system.
Question 5
Type: MCMA
The training of students often takes the same amount of time and resources as employee training. Which of the
following are the most appropriate uses of the computer system for a nursing student assigned to a cardiac unit?
Standard Text: Select all that apply.
1. Order lab tests
2. Document medication administration
3. Document client care
4. Document health assessment findings
5. View test results
Question 6
Type: MCMA
Which of the following statements regarding computer-based training (CBT) are true?
Standard Text: Select all that apply.
1. The accompanying materials require little trainer attention beforehand.
2. Retention is enhanced because technology is used to teach technology.
3. CBT facilitates mastery learning.
4. Vendor-supplied materials require no specific customization.
5. CBT is less costly to develop and revise.
Question 7
Type: MCSA
Which form of training would best fit the needs of a night shift worker (11 p.m. to 7 a.m.)?
1. An online tutorial that can be accessed when it fits worker's time off
2. A Listserv set up for e-mail comments and questions
3. A three-hour video that can be run during the worker's shift
4. A full-day workshop that starts shortly after the end of the shift
Question 8
Type: MCSA
Which statement regarding the training approach is true?
1. Users may choose online multimedia or online tutorials to enhance retention.
2. Computer-based training should be used whenever data entry is required.
3. Blended learning is popular because it is appropriate for almost any content need.
4. Instructor-led training is still the best approach even though it is now less prevalent.
Question 9
Type: MCMA
The most essential knowledge for a staff nurse end-user are which of the following?
Standard Text: Select all that apply.
1. Basic equipment troubleshooting procedures
2. Backing up the computer system at the end of each shift
3. Error message content recognition
4. Protocol for dealing with system "freezes" and "crashes"
5. Data entry error log review
Question 10
Type: MCMA
Among the following computer-related policies, which of the following are appropriate?
Standard Text: Select all that apply.
1. A nursing student shared confidential lab results obtained from the system at the request of one of the student's
relatives. The policy is to dismiss the student from the clinical site.
2. Both students and employees sign documents that explain the consequence of termination for misuse of the
system.
3. Access codes are assigned to authenticate each individual user's identity and may not be shared with anyone.
4. A radiology student makes a copy of a client's MRI report to prepare for the next days clinical. The copy is
accidentally left in the waiting room and found by a staff member. The policy is to dismiss the student from the
clinical site.
5. Once trained and entered into the system, employees may sign other users in under their access code for
documentation purposes when necessary.
Question 11
Type: MCMA
Among the following, which defines the process for determining health care worker information systems training
needs?
Standard Text: Select all that apply.
1. User classes are used to refine the types of training courses needed for system implementation.
2. End-users are identified and grouped by job class responsibilities.
3. Training needs of each job class are determined according to what functions each end-user will perform.
4. Training is delivered based upon what administrators decide to automate first.
5. User class is defined and categorized as the personnel who perform similar functions.
Question 12
Type: MCMA
Which of the following are considered steps for identifying training needs?
Standard Text: Select all that apply.
1. Identify user needs
2. Determine content
3. Establishing learning objectives
4. Deciding teaching approach
5. Create evaluation strategy
Question 13
Type: MCMA
Among the following, which indicate that an organization has identified and is managing human factors in the
work environment?
Standard Text: Select all that apply.
1. Classroom question and answer periods are regularly kept to a strict limit of five minutes.
2. Tent cards with name and unit of trainees are placed in the classroom at each meeting.
3. Administrators meet with unit supervisors and not staff for fear of intimidating them during the critical
implementation phase.
4. A series of noon meetings (lunch provided) called "LunchBytes" are offered for demonstrations and discussion
sessions.
5. An article announcing the implementation of the new system and recognizing the staff appears in the local
paper.
Hebda, Handbook of Informatics, 5/e Test Bank
Copyright 2012 by Pearson Education, Inc.
Question 14
Type: FIB
_________________________ is a process approach that allows for a full range of evaluation tools, technology,
and techniques.
Standard Text:
Question 15
Type: MCSA
A trainer uses the following learning plan: An e-mail push is used for the announcement, a Webinar (Web-based
seminar) is used for an overview session, simulations are used for self-paced learning, instant messaging is used
for query resolution, a Web meeting is used for demonstration, simulation is used for practice, e-mail is used for
feedback, another Webinar is used for a closing session, and a Web-based test is used for evaluation. Identify
which training strategy was used for the learning plan.
1. Mixed learning
2. Blended learning
3. Comprehensive learning
4. Flexible learning
Question 16
Type: MCMA
Which of the following are specific factors to consider when selecting a training method?
Standard Text: Select all that apply.
1. Time required to develop program
2. Cost of development and training
3. Application training strategies
4. Learning styles of trainees
5. Learning retention strategies
