60. All of the following are substantive leadership actions for shaping culture EXCEPT:
a.
setting new HR criteria for recruiting, selecting, promoting and firing employees.
b.
aligning reward/incentive system with new performance measurements.
c.
being visible and serving as a role model.
d.
arranging the work environment to match the culture.
p. 365
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
61. The strongest sign that management is truly committed to creating a new culture is by:
a.
celebrating achievements.
b.
replacing employees who are unwilling to change with a “new breed” of employees.
c.
interacting face-to-face with rank-and-file.
d.
recruiting as many diverse employees as possible.
p. 365
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
p. 365
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
BLOOMS: Knowledge
62. _________ are valuable for the signals they send about the kinds of behavior and expectations leaders wish to
encourage and promote.
a.
Substantive actions
b.
Ethics
c.
Symbolic actions
d.
Whistle-blowers
63. Which of the following actions is a substantive action?
a.
Modeling expected behavior.
b.
Celebrating accomplishments.
c.
Being visible.
d.
Scrapping policies that impede the new strategy.
Easy
p. 365
MGMT.LUSS.16.10-03 – LO: 10–03
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
64. ___________ cultures are usually known for their flexibility and innovativeness often showing greater individual
autonomy and tolerance for failure.
a.
b.
c.
d.
c
Moderate
p. 367
MGMT.LUSS.16.10-04 – LO: 10–04
United States – BUSPROG: Analytic
c
Moderate
p. 365
MGMT.LUSS.16.10-03 – LO: 10–03
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
65. Faced with increasing global and domestic competition, many leaders are shifting away from __________ cultures
because of the need for greater flexibility and adaptation.
a.
cooperative
b.
adaptive
c.
competitive
d.
bureaucratic
Moderate
p. 368
MGMT.LUSS.16.10-04 – LO: 10–04
Conceptual
66. ____ culture represents a leadership belief in strong, mutually reinforcing exchanges and linkages between employees
and departments.
a.
b.
c.
d.
a
Easy
p. 367
MGMT.LUSS.16.10-04 – LO: 10–04
Conceptual
67. You have been hired as CEO of Lugar Industries and have been asked to change the organizational culture. Because
your company operates in a quickly changing environment, you need to have a culture which encourages employees to
respond quickly to changes, to take risks, innovate, and have the authority to make quick decisions to take advantage of
opportunities and to avoid risks. Based on these conditions, you, as CEO, want a(n) ____ culture.
a.
adaptive
Conceptual
b.
cooperative
c.
bureaucratic
d.
competitive
68. In a(n) ____ culture, management thinking is based on the belief that organizational success is influenced more by
events outside the organization than by internal factors.
a.
cooperative
b.
adaptive
c.
competitive
d.
bureaucratic
Moderate
MGMT.LUSS.16.10-04 – LO: 10–04
Conceptual
69. The _________ culture usually has intense rivalries internally and with outside competitors, high performance
standards and tough internal reviews, all of which are used to weed out the weak and reward the strong.
a.
cooperative
b.
competitive
c.
bureaucratic
d.
adaptive
Moderate
MGMT.LUSS.16.10-04 – LO: 10–04
a
Moderate
p. 367
MGMT.LUSS.16.10-04 – LO: 10–04
Conceptual
70. In the __________ culture, policies, beliefs, norms and practices are all designed to encourage teamwork, power
sharing, and camaraderie among employees.
a.
adaptive
b.
cooperative
c.
competitive
d.
bureaucratic
c
Moderate
p. 367
MGMT.LUSS.16.10-04 – LO: 10–04
United States – BUSPROG: Analytic
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
71. Organizations with ____ cultures emphasize strict adherence to set rules, are highly structured and efficiency driven.
a.
competitive
b.
adaptive
c.
bureaucratic
d.
cooperative
c
Moderate
p. 368
MGMT.LUSS.16.10-04 – LO: 10–04
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
72. Though there is no one best organizational culture, the ideal culture is:
a.
a culture that naturally evolves.
b.
a culture that supports the organization’s mission and strategy.
c.
a culture that everyone can live with.
d.
a culture dictated by top management.
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
73. _______ is (are) the standards of right and wrong that influence behavior, the guidelines for judging conduct and
decision making.
a.
Culture
b.
Ethics
c.
Diversity
d.
Collectivism
Medium
p. 371
MGMT.LUSS.16.10-06 – LO: 10–06
United States – BUSPROG: Ethics
organizations and society
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
74. _________ is the belief that one’s own group or subculture is naturally superior to other groups and cultures.
a.
The glass ceiling
b.
Individualism
c.
A strong culture
d.
Ethnocentrism
Easy
p. 379
MGMT.LUSS.16.10-09 – LO: 10–09
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
75. A single person entrusted with the responsibility of acting as the organization’s conscience is called a(n) ____.
a.
ombudsperson
Moderate
p. 366
MGMT.LUSS.16.10-04 – LO: 10–04
United States – BUSPROG: Analytic
Conceptual
BLOOMS: Knowledge
b.
mentor
c.
whistle blower
d.
leader
76. An employee’s disclosure of illegal or unethical practices on the part of the organization is called:
a.
ethical disclosure.
b.
whistle blowing.
c.
moral reasoning.
d.
individualism.
Easy
p. 373
MGMT.LUSS.16.10-06 – LO: 10–06
United States – BUSPROG: Ethics
organizations and society
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
77. All of the following countries have collectivistic cultures EXCEPT:
a.
Japan.
b.
Mexico.
c.
Great Britain.
d.
Greece.
c
Moderate
p. 369
MGMT.LUSS.16.10-05 – LO: 10–05
and abilities
AACSB: Diversity – Multicultural and Diversity Understanding
a
Easy
p. 373
MGMT.LUSS.16.10-06 – LO: 10–06
United States – BUSPROG: Ethics
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
78. The United States has a culture where the majority of the population tolerate risk and are relatively comfortable with
uncertainty and unpredictability. Which of Hofstede’s dimensions of national culture does this describe?
a.
A low-uncertainty avoidance.
b.
A long-term orientation.
c.
A bureaucratic culture.
d.
A low-power-distance culture.
a
Moderate
p. 367
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
79. ____ people are comfortable with and accepting of the unknown, and tolerate risk and unpredictability.
a.
High-uncertainty-avoidance
b.
High-power-distance
c.
Low-uncertainty-avoidance
d.
Low-power-distance
c
Moderate
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
80. In a high power-distance culture:
a.
leaders and their followers interact on several levels as equals.
b.
emphasis is on assertiveness and a competitive drive for money.
c.
leaders and their followers rarely interact as equals.
d.
emphasis is on developing and nurturing personal relationships.
c
Easy
Conceptual
BLOOMS: Knowledge
81. You plan to work abroad and want to work in a culture where leaders and followers interact on several levels. Which
one of the following countries should you consider?
a.
Mexico.
b.
France.
c.
Japan.
d.
Germany.
Challenging
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
and abilities
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
82. ____ has a high power-distance culture.
a.
Germany
b.
The United States
c.
Ireland
d.
France
Challenging
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
83. A _________ derives from values that express a concern for maintaining personal happiness and living in the present.
a.
long-term orientation
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge
b.
low-uncertainty-avoidance culture
c.
high-uncertainty-avoidance culture
d.
short-term orientation
84. ____ describes a culture that emphasizes assertiveness and a competitive drive for money and material objects.
a.
Femininity
b.
Masculinity
c.
Individualism
d.
Collectivism
Moderate
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
85. A national culture that values personal relationships and a high quality of life is described by Hofstede as:
a.
feminine.
b.
long-term oriented.
c.
a high consideration culture.
d.
individualistic.
a
Moderate
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Analytic
and abilities
AACSB: Analytic – Analytic skills
Conceptual
Moderate
p. 370
MGMT.LUSS.16.10-05 – LO: 10–05
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
86. All of the following are tools available for leaders who want to create and foster an ethical work environment,
EXCEPT:
a.
a code of ethics.
b.
ethics committees.
c.
disclosure mechanisms.
d.
diversity training.
Medium
p. 372 – 373
MGMT.LUSS.16.10-06 – LO: 10–06
United States – BUSPROG: Ethics
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
87. ____ is the inclusion of all groups at all levels in an organization.
a.
Ethnocentrism
b.
The glass ceiling
c.
Diversity
d.
Group dynamics
c
Easy
p. 375
MGMT.LUSS.16.10-07 – LO: 10–07
United States – BUSPROG: Analytic
AACSB: Analytic – Analytic skills
Conceptual
BLOOMS: Knowledge
88. Which of the following is NOT one of the distinct generations that comprise today’s workforce?
a.
Millennials
b.
Baby Boomers
c.
Generation Xers
d.
Socialists
Easy
p. 376
BLOOMS: Knowledge
89. Traditionalists are those in the workforce who are identified as being born before ____.
a.
1946
b.
1900
c.
1981
d.
1965
p. 376
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge
90. In the future, it is likely that all of the following will increase in number in the workforce EXCEPT:
a.
African-American women.
b.
Latino women.
c.
Caucasian males.
d.
people with disabilities.
p. 376
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Comprehension
91. Foreign-born managers who lead U.S. companies:
a.
are increasing in number.
b.
are frequently chosen for their high uncertainty avoidance.
c.
have declined in number over the past decade.
d.
require more diversity training than U.S.-born managers.
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge
92. All of the following are factors that support and sustain a pro-diversity culture, EXCEPT:
a.
removing obstacles.
b.
heightened awareness.
c.
disclosure mechanisms.
d.
organizational policies and practices.
c
Moderate
p. 378 and exhibit 10.5
MGMT.LUSS.16.10-09 – LO: 10–09
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
93. _________ is a values-based concept and describes those with the highest integrity, committed to building enduring
organizations.
a.
An ethics ombudsperson
b.
Whistle-blowing
c.
Authentic leadership
d.
A cooperative culture
c
Moderate
p. 374
MGMT.LUSS.16.10-07 – LO: 10–07
United States – BUSPROG: Ethics
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
94. All of the following are aspects of an authentic leader’s personality profile, EXCEPT:
a.
coercive.
Moderate
p. 382
MGMT.LUSS.16.10-09 – LO: 10–09
United States – BUSPROG: Diversity
United States – IL – DISC: Individual Dynamics – Individual dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
b.
courageous.
c.
ethical.
d.
introspective.
95. _________ emphasizes a transparent and high-quality exchange relationship between leaders and followers, allowing
for the formation of positive leader–member exchange relationships.
a.
Authentic leadership
b.
Adaptive leadership
c.
Diversity leaders
d.
Ethnocentrism leadership
a
Moderate
MGMT.LUSS.16.10-07 – LO: 10–07
United States – BUSPROG: Ethics
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
96. _______ is defined as an invisible barrier that separates women and minorities from top leadership positions.
a.
Individualism
b.
Collectivism
c.
The glass ceiling
d.
Masculinity
c
Easy
p. 379
MGMT.LUSS.16.10-09 – LO: 10–09
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
a
Moderate
p. 375
MGMT.LUSS.16.10-07 – LO: 10–07
United States – BUSPROG: Ethics
AACSB: Ethics – Ethical and Legal understanding and resoning abilities
Conceptual
BLOOMS: Knowledge
97. All of the following are reasons organizations must embrace diversity, EXCEPT:
a.
it is the ethical and moral thing to do.
b.
compliance with law.
c.
it enhances short-term orientation.
d.
increasing globalization.
p. 376 – 377
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge
98. Which of the following statements concerning the economic benefits or value for embracing diversity is NOT true?
a.
Embracing diversity offers a company a marketing advantage.
b.
Diversity is too costly to sustain in small organizations.
c.
Diverse teams often outperform non-diverse teams.
d.
Embracing diversity has cost implications.
p. 377
United States – BUSPROG: Diversity
and abilities
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge
99. Diversity initiatives that succeed in the short- and long-term are those that have a tangible impact on all of the
following, EXCEPT:
a.
cultural value.
b.
shareholder value.
c.
customer value.
d.
employee value.
BLOOMS: Knowledge
100. More organizations are competing for talent and customers in a tight labor market, and they recognize that
demographic shifts are going to:
a.
stabilize over the next 20 years.
b.
dramatically change their marketplace over the next 20 years.
c.
increase but only for some geographic areas.
d.
decrease but only for some organizations.
Moderate
p. 377
MGMT.LUSS.16.10-08 – LO: 10–08
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
101. One type of obstacle to diversity, the _________ is an assumption, without evidence, that people who are not part of
the mainstream culture are inherently interior, less competent at their jobs, and less suitable for leadership positions.
a.
glass ceiling
b.
stereotype
c.
ADA
d.
traditionalist
Moderate
p. 379
MGMT.LUSS.16.10-09 – LO: 10–09
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
Conceptual
BLOOMS: Knowledge
102. Diversity training is most likely to be successful when it is:
a.
a one-time event.
p. 377
MGMT.LUSS.16.10-08 – LO: 10–08
United States – BUSPROG: Diversity
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Comprehension
b.
conducted by outside experts on diversity.
c.
an outgoing or repeated activity.
d.
conducted by HR members of an organization with experience in conducting workshops.
103. Explain the power of culture to an organization’s effectiveness, both internally and externally.
p. 360 – 361
United States – BUSPROG: Analytic
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
BLOOMS: Comprehension
104. Describe the characteristics of low- and high-performance cultures.
p. 380
United States – BUSPROG: Diversity
United States – IL – DISC: Group Dynamics – Group dynamics in organizations
AACSB: Diversity – Multicultural and Diversity Understanding
BLOOMS: Knowledge