Chapter 10: Project Communications Management
1. Project members should either have strong technical skills or soft skills.
a.
True
b.
False
False
1
Difficulty: Moderate
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The Importance Of Project Communications Management
Bloom’s: Knowledge
2. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased
complexity of communications.
a.
True
b.
False
True
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Comprehension
3. People have different personality traits that often affect their communication preferences.
a.
True
b.
False
True
1
Difficulty: Easy
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Keys To Good Communication
4. Rarely does the receiver interpret a message exactly as the sender intended.
a.
True
b.
False
True
1
Difficulty: Easy
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Bloom’s: Comprehension
5. Geographic location and cultural background have no impact on communications.
a.
True
b.
False
False
1
Difficulty: Easy
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Keys To Good Communication
Bloom’s: Knowledge
6. It is extremely important to document any changes in technical specifications that might affect product performance.
a.
True
b.
False
True
might affect product performance.
1
Difficulty: Easy
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7. Communication becomes simpler when you increase the number of team members.
a.
True
b.
False
False
1
Difficulty: Moderate
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8. In a project, communicating badly exponentially increases the possibility of making mistakes.
a.
True
b.
False
True
1
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9. The communications management plan varies with the needs of the project.
a.
True
b.
False
True
1
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10. Most WBSs include a section for project communications to ensure that reporting key information is a project
deliverable.
a.
True
b.
False
True
1
Difficulty: Moderate
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Planning Communications Management
Bloom’s: Knowledge
11. Project managers must assess the needs of the organization, the project, and individuals in determining which
communication medium to use, and when.
a.
True
b.
False
True
1
Difficulty: Easy
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Managing Communications
Bloom’s: Knowledge
12. Status reports can take various formats depending on the stakeholders’ needs.
a.
True
b.
False
True
1
Difficulty: Moderate
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13. A facilitator can help the team solve any communication problems.
a.
True
b.
False
True
1
Difficulty: Easy
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Controlling Communications
Bloom’s: Knowledge
14. Good information technology project managers must have strong technical and communication skills.
a.
True
b.
False
True
1
Difficulty: Moderate
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Suggestions For Improving Project Communications
Bloom’s: Comprehension
15. Do not have a meeting if there is a better way of achieving the objective at hand.
a.
True
b.
False
True
1
Difficulty: Easy
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Managing Communications
Bloom’s:Comprehension
16. Minutes must be a comprehensive report of the meeting that was scheduled.
a.
True
b.
False
False
the meeting.
1
Difficulty: Moderate
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Suggestions For Improving Project Communications
Bloom’s: Comprehension
17. The email is the most appropriate medium for all types of communications.
a.
True
b.
False
False
1
Difficulty: Moderate
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Suggestions For Improving Project Communications
Bloom’s: Comprehension
18. The project summary report is a summary of all the lessons-learned reports.
a.
True
b.
False
False
1
Difficulty: Moderate
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Bloom’s: Comprehension
19. Improving an organization’s ability to communication is an easy process.
a.
True
b.
False
False
an organization that takes a lot of time, hard work, and patience.
1
Difficulty: Moderate
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Using Software To Assist In Project Communications
Bloom’s: Knowledge
20. _____ involves determining the information and communications needs of the stakeholders.
a.
b.
Systems management
c.
d.
Planning communications
d
1
Difficulty: Moderate
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The Importance Of Project Communications Management
Bloom’s: Knowledge
21. The output of the _____ process is a communications management plan.
a.
managing communications
b.
reporting performance
c.
controlling communications
d.
planning communications
d
1
Difficulty: Moderate
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Suggestions For Improving Project Communications
Bloom’s: Comprehension
22. Managing communications is part of the _____ process of the project communication management.
a.
closing
b.
executing
c.
planning
d.
monitoring and controlling
b
communication management.
1
Difficulty: Moderate
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The Importance Of Project Communications Management
Bloom’s: Knowledge
23. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you
know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable
with?
a.
Call Phil in for a private meeting to appreciate his work.
b.
Call a team meeting to praise Phil for his work on the project.
c.
Announce Phil’s accomplishment on the company Web site.
d.
Have top management and the other teams in the company award Phil.
1
Difficulty: Easy
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Keys To Good Communications
Bloom’s: Comprehension
24. Which of the following methods of communication is likely to be most effective for conveying sensitive or important
information?
a.
Short face-to–face meetings
b.
E-mails
c.
Telephone conversations
d.
Reading reports from other team members
Bloom’s: Knowledge
25. According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated
in a face-to-face interaction?
a.
body language
b.
facial expression
c.
spoken content
d.
tone of voice
place through body language, how the words are said, and the actual spoken content.
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Comprehension
26. As the number of people involved in a project _____, the complexity of communications _____.
a.
increases, decreases
b.
decreases, increases
c.
increases, stays constant
d.
increases, increases
d
1
Difficulty: Easy
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Keys To Good Communication
Bloom’s: Comprehension
27. The formula to determine the number of communication channels is _____, where n is the number of people involved.
a.
n (n-1)/2
b.
n(n+1)/2
c.
n (n+1)/n(n-1)
d.
n(n-1)/n(n+1)
of people involved in a project increases: number of communication channels = n (n-1)/2.
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Comprehension
28. Using the formula for calculating the number of communication channels, how many channels would two people
require?
a.
1
b.
2
c.
3
d.
4
Two people will have one communication channel.
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Application
29. Using the formula for calculating the number of communication channels, how many channels would five people
require?
a.
9
b.
10
c.
11
d.
14
b
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Application
30. A team has 10 communication channels between its various members. Using the formula number of communication
channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
a.
5
b.
3
c.
2
d.
10
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Knowledge
31. An example of push communication is _____.
a.
meetings
b.
video conferencing
c.
voice mails
d.
blogs
request via reports, e-mails, faxes, voice mails, and other means.
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
32. An example of pull communication is _____.
a.
meetings
b.
video conferencing
c.
voice mails
d.
blogs
d
1
Difficulty: Moderate
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33. Which of the following is true of push communication?
a.
Information is sent only to recipients who request the information.
b.
This method ensures that the information is understood by recipients.
c.
Information is sent to recipients without their request.
d.
This method ensures that the information is received by the recipients.
1
Difficulty: Moderate
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Keys To Good Communication
Bloom’s: Knowledge
Chapter 10: Project Communications Management
34. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is “excellent”
for encouraging creative thinking.
a.
phone call
b.
e-mail
c.
meeting
d.
Web Site
b
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
35. Which of the following communication methods would be most appropriate for assessing the commitment of project
stakeholders?
a.
Wikis
b.
E-mail
c.
Web sites
d.
Meetings
d
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
36. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium
for giving complex instructions.
a.
phone call
b.
e-mail
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
Chapter 10: Project Communications Management
c.
meeting
d.
Web Site
meeting is the most appropriate medium for giving complex instructions.
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
37. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium
for addressing negative behavior.
a.
voice mail
b.
e-mail
c.
meeting
d.
Web Site
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
38. _____ address where the project stands in terms of meeting scope, time, and cost goals.
a.
Technical reports
b.
Status reports
c.
Progress reports
d.
Lessons-learned reports
b
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
39. ____ describe where the project stands at a specific point in time.
a.
Progress reports
b.
Status reports
c.
Forecasts
d.
Lessons-learned reports