1. Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization’s
success.
a. True
b. False
2. The link between satisfaction and performance, according to research, is generally small and is affected by other
factors.
a. True
b. False
3. Organizations don’t want to lose talented, highly skilled workers, so they try to create an atmosphere of job
satisfaction.
a. True
b. False
4. Loyalty to and heavy involvement in one’s organization refers to organizational commitment.
a. True
b. False
5. A positive attitude toward one’s job is called cognitive attitude.
a. True
b. False
6. A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.
a. True
b. False
7. Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and
interpreting information.
a. True
b. False
8. Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
a. True
b. False
9. Self-serving bias is when people give themselves too much credit for what they do well and give external forces too
much blame when they fail.
a. True
b. False
10. An internal attribution says something about the situation has caused the person’s behavior.
a. True
b. False
11. Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity.
According to the Big Five personality factors, these qualities describe her openness to experience.
a. True
b. False
12. The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is
called extroversion.
a. True
b. False
13. The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving,
understanding, and trusting is agreeableness.
a. True
b. False
14. The degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable,
persistent, and achievement oriented is conscientiousness.
a. True
b. False
15. The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or
insecure is emotional stability.
a. True
b. False
16. Locus of control refers to an individual’s belief that he or she can successfully accomplish a specific task or
outcome.
a. True
b. False
17. Attitudes are judgments about what caused a person’s behavior.
a. True
b. False
18. People with an internal locus of control are easier to motivate because they believe the rewards are the result of
their behavior.
a. True
b. False
19. People have a high external locus of control when they feel in control of their own fate.
a. True
b. False
20. People with an external locus of control are harder to motivate but easier to manage.
a. True
b. False
21. Machiavellianism is the tendency to direct much on one’s behavior toward the acquisition of power and the
manipulation of other people for purely personal gain.
a. True
b. False
22. Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for
winning.
a. True
b. False
23. The Myers-Briggs Type Indicator is a personality test that measures a person‘s preference for introversion vs.
extroversion, sensation vs. intuition, thinking vs. feeling, and judging vs. perceiving.
a. True
b. False
24. The Sensation–Thinking style prefers dealing with theoretical or technical problems.
a. True
b. False
25. An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with
the environment rather than through conscious effort and is often accompanied by physiological changes or
sensations.
a. True
b. False
26. Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others,
and influence others.
a. True
b. False
27. The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others
is referred to as relationship management.
a. True
b. False
28. Self-management is being aware of what you are feeling.
a. True
b. False
29. Self-management is NOT a component of emotional intelligence.
a. True
b. False
30. The three options in getting things done are: doing it, delegating it, or defering it.
a. True
b. False
31. The last step in getting organized is to empty your head.
a. True
b. False
32. Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior
pattern.
a. True
b. False
33. Role ambiguity is defined as uncertainty about what behaviors are expected of a person in a particular role.
a. True
b. False
34. Organizations that want to challenge their employees and stay competitive can easily be stress-free.
a. True
b. False
35. An individual’s strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
36. The general assurance in one’s own ideas, judgment, and capabilities is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
37. refers to a positive attitude toward one‘s job.
a. Organizational citizenship
b. Job satisfaction
c. Cognitive dissonance
d. Organizational commitment
e. Job involvement
38. People generally experience when their work matches their needs and interests, when working conditions
and rewards (such as pay) are satisfactory, and when the employees like their co–workers.
a. job involvement
b. extroversion
c. cognitive dissonance
d. Machiavellianism
e. job satisfaction
39. Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the
organization’s success?
a. Job satisfaction
b. Organizational citizenship
c. Cognitive dissonance
d. Job involvement
e. Organizational Commitment
40. A survey by the Conference Board found that percentage of US workers are satisfied with their work.
a. 25
b. 75
c. 45
d. 10
e. 95
41. Which of the following is a way for managers to promote organizational committment?
a. Making work difficult
b. Punishing poor performance
c. Creating more rules
d. Giving more rewards
e. Being honest
42. Research shows that the link between and is small and is influenced by other factors.
a. satisfaction; performance
b. stress; work
c. stress; home
d. stress; performance
e. satisfaction; personality
43. refers to loyalty to the heavy involvement in the organization.
a. Organization citizenship
b. Job satisfaction
c. Dissonance
d. Organizational commitment
e. Job involvement
44. All of the following are tactics for promoting stronger organizational commitment EXCEPT:
a. maintaining a secretive culture
b. being honest and trustworthy in business dealings..
c. giving employees a say in decisions.
d. treating employees fairly.
e. offering employees rewards that they value.
45. Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products
and they kill people. This condition can be described as:
a. job involvement.
b. extroversion.
c. cognitive dissonance.
d. Machiavellianism.
e. job satisfaction.
46. An evaluation that predisposes a person to act in a certain way is called a(n) .
a. attitude
b. authoritarianism
c. perception
d. projection
e. personality
47. The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting
information is called:
a. selective retention.
b. dissonance.
c. attitude.
d. perception.
e. personality.
48. Which of the following describes the last step in the perception process?
a. Observing information
b. Screening the information
c. Selecting what to process
d. Organizing the selected data into patterns
e. Transmitting the observed information
49. In what stage of the perception process are individuals likely to put things into patterns?
a. Selecting
b. Projecting
c. Organizing
d. Sensing
e. Reasoning
50. The first step in the perception process is .
a. contrasting
b. attribution
c. reasoning
d. observation
e. stereotyping
51. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute
widely held generalizations about the group to the individual?
a. Stereotyping
b. Projection
c. Figure–ground
d. The halo effect
e. Perceptual defense