Chapter 10: Project Communications Management
40. ____ describe what the project team has accomplished during a certain period.
a.
Progress reports
b.
c.
Forecasts
d.
period.
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
41. ____ predict future project status and progress based on past information and trends.
a.
Progress reports
b.
Status reports
c.
Forecasts
d.
Project updates
1
Difficulty: Moderate
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Managing Communications
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42. Which of the following questions is typically addressed by a project forecast?
a.
How much more money will be needed to complete the project?
b.
Does the quality of output match our goals?
c.
Are our clients satisfied with the speed and quality of work on this project?
d.
How comfortable are employees with the software and technology being used on the project?
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
43. E-mail communication is most suited for:
a.
assessing commitment to a project.
b.
building consensus among disputing parties.
c.
mediating a conflict between multiple parties.
d.
communicating routine information.
d
1
Difficulty: Moderate
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Suggestions For Improving Project Communications
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44. A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
a.
intranet
b.
blog
c.
forum
d.
wiki
d
1
Difficulty: Easy
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Suggestions For Improving Projects Communications
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45. The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
a.
to
b.
from
1
Difficulty: Moderate
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Managing Communications
Bloom’s: Knowledge
Chapter 10: Project Communications Management
c.
subject
d.
cc
intention of the e-mail.
Difficulty: Easy
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United States – BUSPROG: Communications
Suggestions For Improving Project Communications
Bloom’s: Knowledge
46. Which of the following is a guideline that project managers should follow when communicating with their teams
through e-mail?
a.
Always reply to all the people to whom the initial message was sent.
b.
If the entire message can fit in the subject line, put it there.
c.
Minimize the total number of e-mails by including as many subjects as possible in a single e-mail.
d.
Continue replying to e-mail messages without changing the subject line to maintain continuity.
b
Difficulty: Easy
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Suggestions For Improving Project Communications
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47. The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was
successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of
different project management tools and techniques, and personal words of wisdom based on team members’ experiences.
a.
final project report
b.
design document
c.
audit report
d.
lessons-learned report
d
Difficulty: Moderate
INFO.SCHW.14.75 – LO: 10-6
48. _____ are a complete set of organized project records that provide an accurate history of the project.
a.
Project archives
b.
Forecasts
c.
Project plans
d.
Project notes
Difficulty: Moderate
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United States – BUSPROG: Communications
Suggestions For Improving Project Communications
Bloom’s: Knowledge
49. Many experts agree that the greatest threat to the success of any project, especially information technology projects, is
a failure to _____.
communicate
Difficulty: Easy
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The Importance Of Project Communications Management
Bloom’s: Knowledge
50. The outputs of the _____ process are communications management plan and project documents updates.
planning communications management
1
Difficulty: Easy
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The Importance Of Project Communications Management
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51. _____ monitoring and controlling project communications to ensure that stakeholder communication needs are met.
Controlling communications
United States – BUSPROG: Communications
Suggestions For Improving Project Communications
Bloom’s: Knowledge
52. _____ can create communication problems; words may have different meanings in different languages.
53. Project managers should try to _____ the size of teams or sub teams to avoid making communications too complex.
54. Many information technology professionals work on _____ projects where they never meet their project sponsors,
other team members, or other project stakeholders.
55. A(n) _____ is a document that guides project communications.
56. A(n) _____ must include suggested methods or technologies for conveying the information.
57. The _____ analysis includes information such as the contact person for the information, when the information is due,
and the preferred format for the information.
58. _____ communication happens when two or more people to exchange information via meetings, phone calls, or video
conferencing.
59. While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the
most appropriate medium to use.
60. _____ are normally provided as status reports or progress reports.
61. _____ often create consolidated progress reports based on the information received from team members.
62. An important technique for _____ is the status review meeting.
63. The main goal of controlling communications is to ensure the optimal flow of information throughout the entire
_____.
64. The main goal of controlling communications is to ensure the optimal flow of information throughout the entire
_____.
65. A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and
commitment to the project.
66. All meetings must have a(n) _____ and intended outcome.
67. A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide
whether they need to attend.
68. A(n) _____ allows users to create custom Web sites to access documents and applications stored on shared devices.
69. Microsoft Office Enterprise Project Management Solution has a(n) _____ tool that provides a centralized and
consolidated view of programs and projects.
70. What are the three main processes in project communications management? Briefly describe each process.
71. Describe the concepts of informal methods for distributing information. How do they compare to formal methods for
distributing information?
72. How do you determine the number of communications channels? How does the number of people involved in a
project affect this value? How can project managers control this value?
73. What is performance reporting? What are some methods used for performance reporting?
Difficulty: Moderate
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Bloom’s: Knowledge
74. What are the guidelines for conducting effective meetings?
Difficulty: Moderate
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Bloom’s: Comprehension
Chapter 10: Project Communications Management