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Package Title: Reading Questions Chapter 10
Course Title: Rainer IS 45e
Chapter Number: 10
Question type: Multiple-Choice
1) A _____ is any business event that generates data worthy of being captured and stored in the
organization's database.
a) function
b) process
c) transaction
d) decision
e) calculation
2) Transactions processing systems monitor, collect, store, and process data generated from all
business events.
3) Transaction processing systems typically provide information to managers in the functional
areas.
4) Which of the following is not a function of functional area information systems?
a) providing information to managers in the functional areas
b) supporting the managerial tasks of planning, organizing, and controlling operations
c) providing information mainly in the form of reports
d) providing data from business events to the corporate database
e) providing analysis capabilities to middle level managers and staff
5) The characteristics of ERP systems include which of the following?
a) integrate the planning, management, and use of all resources of the organization
b) provide information necessary to control the business processes of the organization
c) include a set of interdependent software modules
d) may force companies to change existing business processes to fit predetermined business
processes of the ERP package
e) all of the these
6) Enterprise resource planning software is relatively straightforward to implement.
7) A _____ is a set of related steps or procedures designed to produce a specific outcome.
a) business function
b) business goal
c) business process
d) business strategy
e) business operation
8) The business processes in ERP software are typically defined by the company using the
software.
9) ERP software includes a set of dependent software modules, each with its own database, that
provide support for the business processes in the functional areas.
10) The business processes in ERP software are typically predefined by the best practices that
the ERP vendor has developed.
11) A cross departmental process always ends in a different department than it originates in.
12) During which of the common cross functional business processes does a company purchase goods
from vendors?
a) Procurement Process
b) Order Fulfillment Process
c) Production Process
d) None of the choices are correct
13) _____ reports show a greater level of detail than is included in routine reports.
a) Ad hoc
b) Routine
c) Drill-down
d) Key-indicator
e) Exception
14) _____ reports contain special information not found in routine reports.
a) Ad hoc
b) Summary
c) Drill-down
d) Key-indicator
e) Exception
15) _____ reports are produced at scheduled intervals.
a) Ad hoc
b) Routine
c) Exception
d) Detailed
e) Key indicator
