37. Feedback in coaching should be:
a.
on specific areas which need improvement.
b.
overrated and exagerrated.
c.
confined to the first coaching session.
d.
avoided unless requested.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Comprehension
Digital story: Connect
38. An active listener attempts to:
a.
speak continuously in a coaching session.
b.
react to each statement made by the other person.
c.
grasp both facts and feelings.
d.
tries to remind word by word, every word that is being coached.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Comprehension
Digital story: Connect
39. A barrier buster is a manager who:
a.
sets unrealistically high goals for group members.
b.
uses rewards and punishments frequently.
c.
removes obstacles that hinder work accomplishment.
d.
lobbies for business contracts from external agencies.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Knowledge
Digital story: Engage
40. Which one of the following is considered an important coaching technique?
a.
Restrict oneself from asking questions to the coach.
b.
Resist change in all possible ways.
c.
Model desired performance and behavior.
d.
Create more obstacles for the person being coached.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Comprehension
Digital story: Connect
41. A recommended way of giving advice to an employee is to:
a.
b.
c.
d.
Advice in the form of a question or suppositional statement is often effective. One example
Bloom’s: Knowledge
Digital story: Engage
42. An effective way of using modeling in coaching is for a manager to:
a.
set high standards of performance.
b.
challenge a group member’s ethical models.
c.
sketch a mathematical model of business strategy.
d.
demonstrate how a task should be done correctly.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Knowledge
Digital story: Engage
43. Donna wants to lead as an effective coach. So, with respect to people she coaches, Donna should minimize:
a.
active listening.
b.
bringing forth restrictions to the workers.
c.
giving emotional support.
d.
giving a lot of gentle advice and guidance.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Application
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Coaching Skills and Techniques
Bloom’s: Knowledge
Digital story: Engage
44. A major role of an executive coach is to:
a.
help the person being coached find new employment.
b.
help uncover strengths of the person being coached.
c.
give top management a report about the capabilities of the person being coached.
d.
help the person being coached become a better coach.
Moderate
10.6 – Describe how executive coaches help enhance leadership skills.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Executive Coaching and Leadership Effectiveness
Bloom’s: Comprehension
Digital story: Connect
45. A refinement of the individual approach to executive coaching is for a coach to:
a.
work with a group of leaders with the same developmental needs.
b.
conduct videoconferences with several leaders from different locations at the same time.
c.
collaborate with the leader’s group members.
d.
get the group members to report on the leader’s mistakes.
c
Moderate
10.6 – Describe how executive coaches help enhance leadership skills.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Executive Coaching and Leadership Effectiveness
Bloom’s: Comprehension
Digital story: Connect
46. Ronnie is all set to work on a Sunday, so that the project that she is involved in does not get delayed. She plans to
cancel her weekend plans , so that she can invest more time in her project. This behavior of Ronnie reflects _____.
a.
engagement
b.
resistance
c.
debasement
d.
congruence
a
of duty. Ronnie is willing to forego her weekend plans to ensure that thet project is
Digital story: Perform
47. Craig decides to increase the performance bonus of his team from $5,000 to $10,000. In the context of the expectancy
theory, this would have resulted in:
a.
increased productivity as the team members would put in greater efforts in view of the reward they get.
b.
decreased productivity as the team members would be too distracted to work toward the set goal.
c.
the same productivity as studies have found that rewards do not affect the employee efforts in any manner.
d.
an initial decrease in productivity, followed by an increase in productivity of the employees.
a
Challenging
10.2 – Identify and describe leadership skills linked to expectancy theory.
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United States – OHIO – DISC: Leadership Principles
Expectancy Theory and Motivational Skills
Bloom’s: Application
Digital story: Perform
48. The employees of a team are offered a direct incentive hike of 5 percent of their existing incentive amount set, if they
improve their performance by two-folds. In the context of the expectancy theory, the additional amount the team members
receive as incentives is known as _____.
a.
performance
b.
valence
c.
effort
d.
instrumentality
Challenging
10.2 – Identify and describe leadership skills linked to expectancy theory.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Expectancy Theory and Motivational Skills
completed on time. See “Leadership and Employee Engagement.”
Challenging
10.1 – Explain the leader’s role in employee engagement.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Leadership and Employee Engagement
Bloom’s: Application
Digital story: Perform
49. Ryan’s team has performed beyond the performance standard set for the team in the previous financial year. This
makes the team eligible for additional incentives. The improved performance will make the team members eligible for a
promotion in a few months. In the context of the expectancy theory, which of the following statements is true in this case?
a.
The team being considered eligible for promotion is the second-level outcome.
b.
The team receiving an outstandding performance review is the second-level outcome.
c.
The performance of each team member denotes the instrumentality.
d.
The performance of each team member is known as the expectancy.
a
Challenging
10.2 – Identify and describe leadership skills linked to expectancy theory.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Expectancy Theory and Motivational Skills
Bloom’s: Application
Digital story: Perform
50. Which of the following dialogues by the members of a team depicts self-efficacy at its peak?Answer the question in
the context of the expectancy theory.
a.
” I may or may not achieve the target; its impossible to predict the results now.”
b.
” I will be able to achieve the target with a little bit of support from my superior.”
c.
“I am 100 percent sure that I will be able to achieve the target before the due date.”
d.
” I suppose the target is quite attainable, but I can’t give an assurance.”
c
“Expectancy Theory and Motivational Skills.”
Challenging
10.2 – Identify and describe leadership skills linked to expectancy theory.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Expectancy Theory and Motivational Skills
Bloom’s: Application
Digital story: Perform
51. Who among the following is likely to give the best performance in the context of the goal-setting theory?
a.
An employee who is given instructions so that the net sales revenue becomes $30 million and his individual
contribution is worth $1 million
b.
A member of the sales team, who is asked to give his best, so that the overall performance of the team
increases
Bloom’s: Application
Digital story: Perform
c.
A member of the sales team who performs below the standards set being subjected to a performance
improvement program
d.
An employee who is encouraged and shown a clear path towards achieving his everyday target, with just a
vague idea on the overall target to be achieved.
52. Which of the following is an example of using recognition to motivate others?
a.
Tina is selected from her team to be coached and mentored by a panel of industry experts.
b.
Richard who has taken maximum number of days becomes the best performer in his team, much to the
teammates’ awe.
c.
Alan receives a congratulatory mail from his team manager for settling a deal with a vendor.
d.
George, who is the team manager of the sales department, takes his team out for an offsite training program.
need. See “Using Recognition and Pride to Motivate Others.”
10.4 – Describe how leaders can motivate others through recognition.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Using Recognition and Pride to Motivate Others
Bloom’s: Application
Digital story: Perform
53. Helen receives a watch from the company as a compliment for her value-adding service to the organization for a
period of 10 years. This can be considered as an act that:
a.
excites Helen and make her work on the off days too.
b.
ingratiates Helen so that she is continued to be paid less.
c.
appeals to her pride and thereby motivates her further.
d.
lobbies Helen toward committing an illegal act for the management.
might receive a floor clock for having saved the company thousands of dollars in shipping
10.3 – Describe goal theory.
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United States – OHIO – DISC: Leadership Principles
Goal Theory
Bloom’s: Application
Digital story: Perform
54. Martin, the marketing manager of a company, requests his immediate subordinate, Ayan, to take up the role of
coaching rest of the team members. However, the coaching is not for an individual team member, but for the whole team.
This makes Ayan doubtful about the outcome. In the context of coaching, which of the following statements is true in this
case?
a.
Ayan probably has a false notion that coaching applies only in one–to–one work.
b.
Ayan is doubtful if he can provide new knowledge and skill base to the team.
c.
Ayan is cautious that he might get into the process of psychotherapy.
d.
Ayan fears if he can do face-to-face coaching, as he is not an expert.
group can also be coached. See “Coaching as an Approach to Motivation.”
United States – BUSPROG:Reflective Thinking – Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Coaching as an Approach to Motivation
Bloom’s: Application
Digital story: Perform
55. Rohan, the production manager of a firm, is asked to provide a one–to–one developmental program to Milan who is an
assistant production manager. The program covers aspects like total sales revenue to be achieved for the month, and the
individual numbers which Milan will have to contribute.The program is an example of a(n) _____.
a.
performance improvement program
b.
induction program
c.
executive training program
d.
offsite training program
business performance.” See “Executive Coaching and Leadership Effectiveness.”
10.6 – Describe how executive coaches help enhance leadership skills.
United States – BUSPROG: Reflective Thinking
costs. See “Using Recognition and Pride to Motivate Others.”
10.4 – Describe how leaders can motivate others through recognition.
United States – BUSPROG: Reflective Thinking
United States – OHIO – DISC: Leadership Principles
Using Recognition and Pride to Motivate Others
Bloom’s: Application
Digital story: Perform
56. Which of the following is true of the motivational use of recognition and praise?
a.
Motivation has to be linked to corporate values to minimize its impact.
b.
It is important that the meritorious behavior is kept confidential within the team.
c.
It is important to praise so that the emploees are set against each other.
d.
An individual’s preference for the type of praise should be taken into account.
10.4 – Describe how leaders can motivate others through recognition.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Using Recognition and Pride to Motivate Others
Bloom’s: Comprehension
Digital story: Connect
57. A worker receiving a floor clock for having saved the company thousands of dollars in shipping costs is an example
of:
a.
workers experiencing pride in relation to recognition symbols.
b.
workers being underrated on account of their productivity.
c.
employers unnecessarily ingratiating the workers.
d.
employers trying to lobby their employees.
10.4 – Describe how leaders can motivate others through recognition.
United States – BUSPROG – Analytic
United States – OHIO – DISC: Leadership Principles
Using Recognition and Pride to Motivate Others
Bloom’s: Comprehension
Digital story: Connect
58. George is advised by the top management to apply the expectancy theory among his teammates. What would be the
basic data that he will require to put the theory into practice?
Expectancy theory contains three basic components: valence, instrumentality, and
United States – OHIO – DISC: Leadership Principles
Executive Coaching and Leadership Effectiveness
Bloom’s: Application
Digital story: Perform
59. Roshan, an operations manager in a firm, is asked to apply the best practices of both the expectancy theory and the
goal theory to improve the performance of his team. What would be the options which Roshan have in this regard?
60. Jonathan is asked to coach a batch of new employees. Before this, his superior conducts a one-to–one meeting with
Jonathan, so that all the fallacies that he have about coaching are discarded before he begin the process. What information
would the superior provide to Jonathan in this regard?